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The Guide describes how to configure and use the feature allowing you to change the identities. Supported starting from WMS version 4.01.44215.30 Created: August 2019 Updated: February 2020 Permalink: https://confluence.wildix.com/x/AgBKAw |
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Note: The previous configuration (ticket WMS-6527, Changelog https://confluence.wildix.com/x/k4A2Ag) stops working after the upgrade to WMS version 4.01.44251.31. Please make the reconfiguration. |
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The feature allows changing a real user's number and substituting it with a false identity. The configuration can be set up for both internal and external outgoing/ incoming calls.
Video:
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- A real user's number instead of identity extension can be displayed when transferring and adding to conferences such calls (a real number is also displayed in CDR-View)
- Personal call recordings are not shown in Collaboration (if user has specified his email in Settings -> Personal, the call recording is sent to the email, but it is unavailable in Call History)
- A caller cannot see call duration in Collaboration Collaboration -> History
- A caller cannot switch an active device using Incall feature "Continuity" *5 (Service code "Continuity" works)
- BLF "Colleague" displays user's identity extension instead of a called number during outgoing calls if the option "View calls" is enabled
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Step 1. Add extension numbers by creating extra users to use them as identity numbers (assign Basic PBX-Service License to such users). Do not use real user extensions for this purpose.
Step 2. Specify the number(s) in WMS:
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Step 3. Add BLF keys "Identities" or "Line" (available starting from WMS v. 4.03.44914.04):
- Go to Users -> select a user or multiple users
- Click Edit preferences -> Settings -> Function keys
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- Collaboration -> Settings -> Function keys
Configuration for incoming calls Anchor incomingcalls incomingcalls
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incomingcalls |
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Available starting from WMS v. 4.03.44914.04. |
- Set the identity number as a called number in Dialplan
- Use Set application to set the variable __TO_IDENTITY: Set ->__TO_IDENTITY ->${EXTEN}
- Use Dial the phone application to dial the real user number
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You can also use Custom application to set the variable:
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Supported from WMS v. 4.03.44914.04 and firmware for WP480GR3 v. 63.145.10.11, WP490GR3 v. 67.145.8.90, WelcomeConsole v.68.145.2.22.
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- Press BLF key "Line" on a phone. Its LED indicator becomes steady blue
- Dial a number you wish to call
- The identity number prefix is automatically prepened to a called number
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