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When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
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When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
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- Send DMTF
- Mute/ unmute
- Hold/ resume
- End a call
- Transfer a call: click on transfer call icon at the bottom of the call screen
The dedicated Transfer dialog appears, where you can enter user extension or send the call to your voicemail:
Start entering number, user name or extension and click the arrow icon next to the necessary user from the search results below:
Select the option:- Voicemail
- Attended Transfer
- Transfer (blind transfer)
Note Note: When you click on the user from the search result, attended transfer is started by default.
When you perform an attended transfer, a separate call dialog opens. To proceed with the transfer, click the green Transfer to button:
Clicking on the More options (three dots) button, you get the following options: 
- Video: start/ stop video
- Add participants to the call
- Record
- Start / Stop sharing your screen
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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
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