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- Leave a reaction
- Quote: respond to a particular message
- Forward: forward a message to another conversation. When you forward a message, 10 most recent conversations are displayed as initial search results on the forward message modal.
- Copy: copy a message
- Edit: edit your message (available only for your messages)
- Delete: delete your message (available only for your messages)
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When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
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Note:
Limitation:
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When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome extension Anchorx-beeschrome x-beeschrome
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