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Info

This Documentation describes how to use Partner Community, starting from lead creation and ending with managing opportunities.

Created: December 2021

Updated: August 2023

Permalink: https://wildix.atlassian.net/wiki/x/ahXOAQ

Table of Contents

Get Started

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You have access to the different menus:

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Home

From the Home page, you can access 30280979Wildix Partner Community Guide, quickly create new Leads and Accounts, submit a case. The Search Field allows you to find any information.

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  • From the Options Panel, you can edit the Project, generate a 30280979 Wildix Partner Community Guide, add Notes, clone it. Follow and Change Owner options allow other colleagues of your company to track the Project and change its Owner

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  • From the Related Details and Actions Panel, you have access to all the detailed information connected with the Contact: you can review Contact History, Notes, upload files, create Tasks and upload files



Quote

Quotes represent proposed prices for products and services. Quotes can be created from and synced with Projects and emailed to customers. 

Create a Quote

  • Select a Project you want to generate a Quote for and click Create Quote button:
     

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When CLASSOUND support agent replies/ posts a question, you should receive an email notification, to easily navigate to the necessary case and reply there. 

Task

Tasks represent business activities such as making calls, sending quotes or other to-do items.

Note

You can also create and manage Tasks in Lead, Account, Project and Contact tabs, under Open Activities or Actions menus.

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Note

Additionally, you can generate other reports in 30280979 Wildix Partner Community Guide menu.


  1. Partner Opportunities Report shows the detailed information about Projects



  2. Amount Opportunities Report shows the total amount of all created Quotes



  3. Close Date Opportunities Report shows when Projects are closed

     

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