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Info

The document describes how to start a conference in x-bees and use x-bees conference features.

Min supported version: WMS 5

Created: April 2023

Permalink: https://wildix.atlassian.net/wiki/x/AQACCg


Warning

Screen sharing issue on macOS using Google Chrome

Due to detected issues in Google Chrome, it might be impossible to use screen sharing.

To resolve the issue, take the following steps:

  1. Update Chrome to the latest version
  2. Refresh permissions: go to macOS System Preferences -> Security & Privacy -> Screen Recording -> uncheck and check Google Chrome checkbox

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Note

It is possible to decrease bandwidth consumption by selecting a lower video quality level in options, see the chapter Video quality.

Number of participants in a conference

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  1. Click the More options (three dots) button 
  2. Click Settings
  3. Click on Moderator tab:

    • Everyone starts with mic off (cam on): users join the conference with their webcams enabled and microphones disabled
    • Everyone starts with cam off (mic on): users join the conference with their microphones enabled and webcams disabled
    • Everyone follows me: users see on the screen what the moderator shows (tiles view/ sidebar view with selected user)
    • Mute reaction sounds for everyone: users do not hear reaction sounds inside the conference
  4. Tick off the the options and click on OK to apply

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Note

Tick off both Everyone starts with mic off and Everyone starts with cam off if you would like users to access the conference with both their webcams and microphones disabled.

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  • 1 - Click to Mute/ Unmute your microphone or click the small Arrow up icon to access your microphone and speakers settings:



  • 2 - Click to Start/ Stop camera or click the small Arrow up icon to access your webcam settings: 
    Image RemovedAccess Microphone/ Speakers/ Camera settings
    1. Click three dots (More actions) in the lower central side of the screen 
    2. Click Settings: on the settings screen, you can navigate between the necessary tabs (Audio, Video, Virtual backgrounds) 

      1. On the Audio tab you can choose your devices as well as play a test sound and enable noise suppression


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      2. On the Video tab you can select camera, whether you want to mirror your video, and choose desktop sharing frame rate:

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      3. On the Virtual backgrounds tab, you can select a virtual background from the list of available ones or add your own background:

You can locally flip your video or hide your video preview, for other conference participants your video remains regular. To achieve this, hover the mouse cursor over three dots in the upper right-hand side of your video preview (both Sidebar and Tiles views) and select Flip or Unpin/ Pin to stage (you can manage this option in Settings -> More -> Hide self view):

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Click Settings: on the Devices tab you can choose your devices as well as play a test sound

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Set a background picture

Additionally, you can set a virtual background picture: 

  1. Click three dots (More actions (three dots)   in the lower central side of the screen 
  2. Click Select backgroundProceed to the Virtual backgrounds tab

  3. Select a picture from the list or upload your own background and click Apply OK

To upload your own backgrounds, click Add backgrounds.:

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Push-to-talk

In case you prefer to keep your microphone muted and unmute only when you speak, you can use Push-to-talk option:

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Read more in the chapter Keyboard shortcuts.

Noise suppression

The feature reduces background noise and echo. Ideal for cases when several participants are in the same meeting room.

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  1. Click three dots (More actions) in the lower central side of the screen 
  2. Click Settings
  3. Settings dialog opens, click on the tab More General 

  4. Select the language from the drop-down list and click OK to apply
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Get Conference ID and Dial-in numbers

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  1. Go to More actions -> Settings
  2. Proceed to the More tab General tab and set the max number of participants to be pinned:
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View Info panel 

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You can enable real-time sales coaching hints to be shown to agents during the conference. To activate hints, go to More actions -> Settings -> Hints -> tick off Enable real-time hints:

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If you want hints to be accompanied with sound, tick off Enable sound for hints. In Talk ratio section, choose one of the below options: 

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  1. Click three dots (More actions) in the lower central side of the screen and click Settings
  2. On the Settings screen, navigate to the Sounds Notifications tab and choose on which occasions you want the sound to be played:
    1. Meeting reactions
    2. Incoming message
    3. Participant joined
    4. Participant left
    5. Talk while muted 
  3. Click OK

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The sound settings are saved and used for your future conferences.

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