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Wildix CDR-View is an extension of Wildix Collaboration, it serves to monitor in real time the call activity of the employees and provides online and offline reports related to the number of calls, costs, call duration, usage of trunks, etc, and allows you to analyze the activity of call agents and response groups. Updated: August 2020 Permalink: https://wildix.atlassian.net/wiki/x/3xbOAQ |
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Note: With the release of Analytics (CDR-View 2.0) in Collaboration, which covers the functionality of CDR-View, there are no further updates planned for CDR-View. |
Table of Contents
Requirements
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- Collaboration top menu -> Other -> CDR-View
- Collaboration History -> CDR-View button
Create reports
1 – Predefined filters: a selection of ready filters allowing you to create a report
2 – Filter section: manually adjust the filters to match your search criteria
3 – Grouping by / Metrics: after have applied filters, you can choose how to group the results, then select the Metrics parameter for analysis (Count of events; Cost of events; Talk time of events)
4 – Full screen mode: activate / deactivate
5 – View report in the form of data grid / charts (5 types)
6 – Save your report: you must specify the name of your report, add description; it’s possible to share your report with other users)
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- Direction (Internal to External / External to Internal / Internal to Internal): it is possible to search by number / group / contact / pattern
- Services (Call / Fax / Voicemail)
- Cost (specify the cost range)
- Tag (select tags); note: tags can be added in WMS Settings -> PBX -> Call and chat history)
- Talk time (specify the talk time period)
- Period (specify the time range)
- Trunks (select the trunks)
- PBXs (select PBX in WMS Network); note: filter is available if you have more than 1 PBX
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