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Receive fax and voicemail to x-bees conversation
Changelog reference ticket: XBS-2942.
Another great news we are glad to share with you is the possibility to view voicemail and fax right in the x-bees conversation. Now, when fax or voicemail is sent, it is displayed as a separate message in x-bees:
Note:
Fax/ voicemail messages are displayed without the read indicator.
If user removes conversation members or leaves the conversation that was created for a new fax / voicemail, the members are automatically added back to the conversation when the same external user sends another fax/ voicemail.
Current limitations:
After an external user with only a phone number is converted to a CRM contact, any previously sent faxes/ voicemails are not displayed, as a new conversation is created. PBX user can find the faxes / voicemails in the original conversation with the external user, but for the external user, they are no longer available.
Fax message currently doesn’t include the information about remote ID, status and the number of pages.
In the conversation with external user who has only phone number indicated, the system allows sending messages, though the message cannot be delivered to the external user (no SMS integration).
The title for a fax/ voicemail message is in English by default.