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Note
Note: you can also receive push notifications to your Apple watch. Go to iPhone Watch -> Notifications -> Collaboration and enable receiving notifications. Show app on Apple watch.


Warning

NOTE: The latest Apple requirements for iOS 13 SDK change the behavior of push notifications compatibility. After upgrading the app at least to v. 8.0.45765, a user needs to open it to update a new push subscription. Otherwise, all non-call push notifications (chat message / missed call message) are sent to the app as a call containing own user caller name.

  • The sync between read chat messages in Collaboration and the app is currently disabled. In order to remove push notifications that were received for group chat messages, open the app (this behavior will be improved in the next releases)

  • After re-login to another PBX without correct logout from the previous PBX, a user can still receive push notifications (chat / call / missed call) from the previous PBX as a call containing own caller name, non-call push notifications (chat / call / missed call) are sent to the app as “Unknown” call

    • to disable these notifications, log in to a previous PBX and perform logout again. A warning notification with extension and PBX domain is displayed if this situation occurs 

    • to remove push subscriptions from PBX: access PBX via SSH as root and run the command push_remove EXT where EXT is user extension, for example, 123

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Sync of enterprise phonebooks

Note

Sync of enterprise phonebooks is not necessary: live search in PBX phonebooks is supported directly from Dialpad.


  1. Go to iPhone Settings -> Passwords & Accounts
  2. Select Add Account

  3. Select Other 


  4. Select Add CardDAV Account

  5. Enter the Server name (PBX domain name or IP), User name, Password and Description 



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Note

Note: Before using the feature, configure function keys (FK) in Collaboration -> Settings -> Function keys. Starting from v. 8.10.55932, it is possible to configure up to 40 FK. For more information, read Collaboration Guide, Function key section.

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Note

Note: To delete a chat session with a user, swipe it left.

Chat may be unavailable if it is globally disabled on the PBX with custom config parameter COLLABORATION_CHAT_ALLOW=false. Documentation: Custom config parameters List 


Start a chat session from live search results

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  1. Start a chat with a user
  2. Tap +
  3. Select the source:
    • Camera

    • Photo & Video Library

    • Downloads

    • Send files

      Note

      Note: Attaching files is supported starting from app v. 8.9.55929.


  4. Select files/ images or take a photo using the camera to be sent (you can send up to 10 files/ images)
  5. Tap Send button
  6. Confirm by tapping Send

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Note

Note: Post-it functionality may be unavailable if it is globally disabled on the PBX with custom config parameter COLLABORATION_CHAT_ALLOW=false. Documentation: Custom config parameters List

Send Call me back

  1. Start a chat with a user
  2. Tap +
  3. Select the option Call me back

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  • Open a chat session with a user who sent an invitation 
  • Tap on the invitation - the message includes title of the conference, time, and link to open the conference
  • Select Join to access the conference via Wizyconf iOS App or Call to access the conference  in audio-only mode. Follow Wizyconf Videoconference User Guide for details

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  • Tap Join this meeting using the app to enter the conference:

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  • Upon the first access via the App, you need to enter your name, the conference ID is already present:



  • When you are inside the conference, you can adjust different settings by tapping on Three dots icon: enable low bandwidth mode, enter tile view, raise your hand and send a reaction:
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Warning

Current limitations:

  • DND status "in conference" is removed after the conference is finished, but is not removed automatically after closing tab with conference 
  • It is impossible to create a conference from iOS app; it is possible to participate in the conference if you were invited (you receive an invitation via chat)
  • It is impossible to join a conference with a different user using iOS Safari browser after re-login in the app (user anyway joins the conference as the previous user)

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The Call groups tab provides support for Call Group notifications manager feature.

Note

Note: Starting from Beta version 8.7.55904, the Call groups tab is displayed only in case Call group notification manager is set up. 

Documentation: How to set up the Call Group notifications manager feature

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Note

Notes:

  • To display incoming call notification on Apple Watch, enable "Ring on Apple Watch" in Advanced settings 
  • To sync user status and active call information, it's necessary to open both Apple watch and iOS apps
  • Sync delay between Apple watch and iPhone may reach up to five seconds
  • In some cases Apple watch app may stop receiving data (status, user pic) from iOS app; to fix this issue, it is necessary to reboot Apple watch


Apple Watch extension allows you:

  • To see/ set status from watch (see full status, e.g. "away XXX until yy.zz.mmmm"/ set only away, dnd, online, offline) 

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  • To view all active calls: 




  • To control all active calls: answer/ hang up/ put on hold:

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