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This Documentation describes how to use Partner Community, starting from lead creation and ending with managing opportunities. Created: December 2021 Updated: May 2023 Permalink: https://wildix.atlassian.net/wiki/x/ahXOAQ |
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Get Started
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- Wildix Partner Community Guide - accept incoming leads, view news & updates, etc.
- Wildix Partner Community Guide - create and manage Leads
- Wildix Partner Community Guide - create and manage Accounts for companies you plan to sell to
- Wildix Partner Community Guide - create and manage Opportunities that refer to the high probability of generating sales revenue
- Wildix Partner Community Guide - create and manage Contacts
- Wildix Partner Community Guide - manage proposed prices of products/ services
- Wildix Partner Community Guide - create and manage orders
- Wildix Partner Community Guide - create and manage business activities
- Wildix Partner Community Guide - generate and manage reports
Home
From the Home page, you can access Wildix Partner Community Guide, accept Incoming Leads and quickly create new Leads and Accounts. The Search Field allows you to find any information.
Via Also, via Home page, you can create a New Lead (1), New Account (2), New Project (3):
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The button New Fast Pipeline offers a quick way to create an Account, Contact and Project:
Fill out the form:
- Company Name - enter name of the Company
- Record Type - choose record type
- Total Users - enter the total number of users
- Solution - select the preferred solution
- First Name - enter first name
- Last Name - provide last name
- Email - enter email address
- Users for POC - how many users use Wildix
- Solution - choose the preferred solution(s)
- Expected MRR - type the expected MRR
- Stage - commonly, when you only create a Project, it is Intro/ Qualification stage
- Close Date - estimate the date when you expect to close the Project
- Opportunity Type - choose if it is a New business or business existing not with Wildix
- Product of Interest - choose the product you are interested in (x-bees/ x-hoppers/ Collaboration)
When you click Save, the relevant three records are created in Partner Community: Account, Contact, and Project.
Via the Submit a Case button, you can create a ticket for Customer Care, Tech Support or request a new Feature:
See the document Submit a Case via Wildix Partner Community for more details.
Lead
A Lead is every potential sales opportunity that has not been qualified yet. It can either come from Marketing (both from your Marketing or Wildix Marketing passed to you), or from any activity you and your sales team have done. You need to make sure this potential sales opportunity (or lead) has some characteristics without which it doesn't make sense to move forward in the sales cycle and make this Lead an opportunity. Up to you to decide which characteristics are required, but generally speaking, we talk about: the company is in target, the person is the right one etc, so Wildix Partner Community gives you the opportunity to track this qualification process through the Lead object.
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From the Related Details and Actions Panel, you have access to all the detailed information connected with the Contact: you can review Contact History, Notes, upload files, create Tasks and upload files
Quote
Quotes represent proposed prices for products and services. Quotes can be created from and synced with Projects and emailed to customers.
Create a Quote
Select a Project you want to generate a Quote for and click Create Quote button:
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When CLASSOUND support agent replies/ posts a question, you should receive an email notification, to easily navigate to the necessary case and reply there.
Task
Tasks represent business activities such as making calls, sending quotes or other to-do items.
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You can also create and manage Tasks in Lead, Account, Project and Contact tabs, under Open Activities or Actions menus. |
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