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- From a call:
- When in a call, click on the screen sharing button:
the three dots icon at the bottom of the screen:
- Choose the option Start/ Stop sharing your screen:
- Audio call is automatically terminated and both participants are redirected to video conference with enabled screen sharing
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When a Guest User schedules a meeting, a dedicated conversation is automatically created:
The conversation can be assigned to a particular agent of a Service (Call group). Service is determined automatically. You can assign a conversation to yourself or any other agent.
To assign the conversation to yourself, click Assign to me:
To assign conversation to another agent, select service and choose an agent from the Assignee drop-down list:
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Note:
Limitation:
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When a guest user clicks the Start new conversation button via the Meeting Scheduler or your Chat link, x-bees looks up if the guest had a conversation with the same agent before – if positive, the communication continues in the same channel.
Scheduled meetings are also added to the existing conversations.
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Note:
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Email notifications about unread messages
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You can make and receive calls directly from Collaboration x-bees or control other devices registered to your account, including hardware phones (WP, W-AIR), W-AIR Headsets, smartphone apps (iOS / Android) and mobility extension (mobile phone). The first available device is displayed to a user upon the first login.
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- Click the Dialpad icon from the top menu
- To the left of the green Call button, click This device
- Select the preferred option from the list (e.g. Android x-bees, iOS x-bees, etc.)
Outgoing and incoming calls are received on the selected device, until another device is chosen.
Start a call from Dialpad
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If you need screen sharing, opt for the Video conference option from one-on-one or group conversations.
Manage calls
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one or group conversations.
Manage calls
In case you have more than one active call, you can see them all from Active conversations and switch between them.
Switch active device: all active calls can be seen and managed both from the web version and from the mobile app. If you started a call on the mobile app, you can continue it on the web version of x-bees (and vice-versa):
From the Active call screen, the following options are available:
- Send DMTF
- Start/ stop video
- Mute/ unmute
- Hold/ resume
- End a call
- Transfer a call: click on three dots from the right-hand part transfer call icon at the bottom of the call screen
- Add more participants to a SIP call
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Clicking on the More options (three dots) button, you get the following options:- Video: start/ stop video
- Add participants to the call
- Record
- Start / Stop sharing your screen
Note, when you add participants to the call, this option allows you to merge SIP calls into a conference call:
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x-bees Analytics is an advanced analytics tool which lets to monitor any data you need in a highly customizable manner.
See more in documentation: x-bees Analytics.
x-bees Chrome extension Anchor x-beeschrome x-beeschrome
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