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This guide explains how to configure Retail mode for x-hoppers – Wildix wireless headset solution that allows fast and easy communication for retail stores. Created: May 2022 Updated: December 2022June 2023 Permalink: https://wildix.atlassian.net/wiki/x/QB-OAQ Other documentation: x-hoppers User Guide, x-hoppers datasheet |
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curl -u admin:admin_password -X POST 'https://xhoppersdemo.wildixin.com/api/v1/Originate' --data-urlencode "channel=Local/conf*1@pbxservices" --data-urlencode "context=clickcollect" --data-urlencode "priority=1" --data-urlencode "exten=s" --data-urlencode "variable=text=124" --data-urlencode "callerid=1"
Transcribe
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in-store conversations to x-bees
Starting from WMS Beta 6.03.20230606.1, it is possible to transcribe the content of x-hoppers conference to x-bees conversation, with messages in the conversation displayed on behalf of the user who is speaking.
To configure the feature:
Create x-bees conversation with users that are in the x-hoppers conference
Copy x-bees conversation ID (available in the URL of the conversation)
Add following data to the /rw2/etc/pbx/x-hoppers.json file:
"audio_conf_id": "ID of the x-hoppers conference",
"xbees_channel_id": “ID of the x-bees conversation”
When the feature is enabled, whatever is told in the conference is automatically transcribed and displayed in x-bees conversation, so managers could monitor what was discussed in the conference.
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Note: If user talks for more than 60 seconds without a pause, the message is not transcribed. |
Record in-store conversations
Starting from WMS Beta 6.03.20230424.1, it is possible to record in-store conversations and listen them via CDR-View. The recording starts when user unmutes himself in the conference and begins talking.
To enable the functionality:
Add the following key to the /etc/systemd/system/pbx-data-engine.service.d/override.conf file: --conf-recording
Code Block # vi /etc/systemd/system/pbx-data-engine.service.d/override.conf [Service] ExecStart= ExecStart=/usr/sbin/pbx_data_engine.py --conf_recordingReload systemd and restart the service to apply the changes:
Code Block # systemctl daemon-reload # systemctl restart pbx-data-engine
Once enabled, the recording of in-store conversations get displayed in the CDR-View.
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Current limitations:
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