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The document describes how to start ________ Min supported version: WMS 5 Created: April 2023 Permalink: |
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Screen sharing issue on macOS using Google Chrome Due to detected issues in Google Chrome, it might be impossible to use screen sharing. To resolve the issue, take the following steps:
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Toggle between Tiles view and Sidebar view
Tiles view: 
Sidebar view: 
- Click Toggle tile view (Tiles icon) in the lower central side of the screen to switch between Tiles view and Sidebar view:
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To enter group chat (with all the users):
Click on the Chat icon (Bubble Open chat button (bubble icon) in in the lower central side of the screen
You can use emoticons and attach files (also via Drag&Drop)
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- The chat panel opens below:
To close the chat, click on the Open chat button (bubble icon) again.
Adjust microphone volume of certain participants
You can decrease mic volume for separate users or completely mute them (for yourself):
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The poll gets available for all members of the conference on the Polls tab of Chats and polls. To vote, select the necessary option and click Submit.
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Note: By default, the poll supports multiple answers, so a user can choose and submit more than 1 option. |
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Adjust microphone volume of certain participants
You can decrease mic volume for separate users or completely mute them (for yourself):
- Find the user who you want to send a private message to
- Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
- Click Send private message
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Polls
To create a poll:
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You can perform the following actions with poll options:
1) Reorder options. For this, click on the three-line button next to the necessary option and move it to the preferred place in the list.
- Find the user whose microphone volume you whose microphone volume you wish to adjust
- However the mouse cursor over three dots in the upper right-hand side of the user's preview
Move the blue indicator to the left to decrease the volume / to the right to increase the volume:
Screen sharing
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Click on the Screen icon (Share your screen) in the lower central side of the screen
Select the content you want to share: the entire screen, separate application windows or your browser's tab and click Share button
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Note: When sharing Chrome tab with a muted mic, there may be an issue with unmuting. To avoid it, make sure to disable the option “Share tab audio” (enabled by default) before you start the screen sharing.  |
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To terminate the screen sharing session:
- Click Stop or Stop sharing button (depending on the content you are sharing)
Otherwise, you can click again the Screen icon (the icon turns white again when the screen sharing session is terminated).
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- Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
- Click Give remote control:
User, whom you are giving remote control to receives the following notification:
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- Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
- Click Request remote control:
User, from whom you are requesting remote control receives the following notification:
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Remote control can be disabled either by the user who is sharing the screen, or by the user who has control. To disable remote control, hover the mouse cursor over three dots of the preview of user and click Disable remote control:
Share a YouTube video
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- Click three dots (More actions) in the lower central side of the screen
- Click Share a YouTube video
A new dialog opens; paste the link to the YouTube video and click on Share
To stop sharing the video:
- Click again three dots (More actions) in the lower central side of the screen
- Click Stop video, the video sharing is stopped
Raise your hand/ Send reactions
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To raise your hand:
- Click on the Hand icon (Raise/ Lower your hand) in the lower central side of the screen
- The Hand icon turns yellow for the user who has raised the hand. A yellow Hand icon is displayed in the upper part of the preview of the user who has raised the hand:
User who has raised a hand can click the Hand icon once again to lower the hand (in this case the Hand icon will turn white again).
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Note: the The Hand is automatically lowered if a participant starts talking. |
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- Click on the Yellow Hand icon in the upper central side of the screen:
To send a reaction:
- Click on the Arrow up icon (Open reactions menu) and click on a reaction
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- Click on the Arrow up icon (Open reactions menu) -> click on a GIPHY icon -> choose a gif:
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Use Whiteboard
Whiteboard feature includes a set of tools to draw different shapes, elements, add text, which allows to share your ideas with other participants in a visual way.
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Note: Whiteboard can be started by a PBX user. For guests, this option is greyed until a PBX user enables Whiteboard. |
- To use the feature, click three dots (More actions) -> Show whiteboard:
2. Use the available tools to visualize your ideas (draw line, rectangle, diamond, ellipse, arrow, add text, etc.)
- On the Whiteboard, at the top of the screen, you can choose the tool you want to work with (1), modify the selected tool on the left-side panel (2), zoom in/ zoom out, turn the Whiteboard or use eraser at the bottom (3):
- The Whiteboard can be used by any participant simultaneously.
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- 1) Click on the Save as image button in the top left corner:
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- Enter file name and choose the desired format:
- 3) Enter name of the file, where to save to and click Save.
- 4. To hide Whiteboard, click three dots (More actions) -> Hide whiteboard:
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Note: When user clicks Hide whiteboard, the Whiteboard gets hidden for this user only and not all participants of the conference. Other users, who want to hide the Whiteboard, also need to click More actions -> Hide whiteboard. |
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Other control options
In addition to being able to decide whether participants should start with their webcams and microphones enabled/ disabled, there are other options reserved for the conference moderatoravailable for PBX users:
- Mute separate users or ask them to unmute
- Mute all users except for one
- Disable camera of separate users
- Disable camera of all users except for one
- Remove users from the conference
- End meeting for all
- Conference recording
- Live streaming
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