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Info

HWaaS - Hardware as a Service.

Download Wildix HWaaS Agreement: https://drive.google.com/drive/u/1/folders/1a_bTcHIZrxz-ERSkW5vupAma6TA92F4_

Created: June 2020

Updated: January March 2023

Permalink: https://wildix.atlassian.net/wiki/x/QAPOAQ

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Note

Notes: 

  • Automatic HWaaS transfer is possible only between PBXs that have the same subscription length and the same expiration. Otherwise, a Customer Care ticket should be submitted.

  • Automatic HWaaS transfer to a PBX with LifeTime subscription is not possible.

  • You can arrange transfer to another PBX, regardless of which End User or Reseller it belongs to.

How to convert HWaaS into CAPEX

Warning

Important: 

  • The minimum term of use of HWaaS devices is 6 months. In case of conversion into CAPEX before the end of that period, the devices are charged for the remaining months. 

  • CAPEX devices are charged at a full price following the current Price List. 

Steps to convert

  1. Go to the tab Customers and select your customer's company

  2. Click on three dots on the right-hand side from your customer

  3. Click Devices
  4. Select one or multiple devices and click Convert to CapEx
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  5. A message with reference to HWaaS conversion conditions pops up. Click Agree to proceed:
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  6. Upon successful conversion, you get notification that changes on the portal are applied within 10 minutes. Click OK:

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How to cancel and return HWaaS

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