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This document describes the service level terms and conditions according to which Wildix provides technical support to its Customers. Created: April 2018 Updated: November 2022 Permalink: https://wildix.atlassian.net/wiki/x/8QvOAQ |
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ART. 1 - SUBJECT OF THE CONTRACTÂ
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Service availability rate (calculated monthly) | Effective payment/Amount of the user licence |
99.9% 99% or higher | 100% |
between 98% 90% and 99.9%99% | 90% |
between 95% 80% and 98%90% | 75% 70% |
between 90% 70% and 95%80% | 50% |
lower than 90%70% | 0% |
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