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This guide explains how to manage conversations with users that come from personal link, meeting scheduler or website widget. Other documentation: x-bees documentation, Collaboration 7 Documentation. Created: September 2023 Updated: April June 2025 Permalink: https://wildix.atlassian.net/wiki/x/AQBHEQ |
Table of Contents
Introduction
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In case agent didn't respond to an external user message (including SMS) in a conversation assigned to a Service within 60 minutes or more, a Call group manager is automatically added to this conversation. Also, the manager receives an email about the conversation.
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Note:
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Conversation tags
Under conversations with external users, you can find the relevant Service (Call group) or Company from HubSpot/ Salesforce tags, if available:
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