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This step-by-step guide leads you through the process of activation of the Departments tree feature and building a multilevel hierarchy of Departments.

Created: January 2022

Updated: July 2022

Permalink: https://wildix.atlassian.net/wiki/x/fh-OAQ

Notes:

• If user’s Department field in WMS is empty, Group name is automatically used as Department. This doesn’t apply to imported users, their Department fields remain empty.
• It may take up to 10 minutes for the changes to apply and get displayed in Collaboration.
• Users that have no Department data are added to the Other section on the Colleagues tab.
• If the Department name contains “/” it should be replaced with another character. If required, you can change the default separator: Change the default separator (optional)
• It is recommended to replace long names with shorter ones.
• By default, the Colleagues tab displays only users added to the roster. To have all users displayed, follow these instructions in point 3 of this guide: 3. Display all PBX users (optional)