Page Comparison

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Wildix WebRTC Kite can be added to the website in the form of:

• Customizable Call button (simple HTML template) with customer authorization or without
• Customizable Widget (embedded into the website or into a separate web page) with customer authorization or without
• HTML email signature with call button, with customer authorization or without

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Configuration of Kite service consists of two steps:

• Dialplan configuration – done by PBX administrator
• Implementation on the website – carried out by website webmaster / softhouse

Requirements

Min. supported WMS version: 3.88.42218.38 

Browser compatibility:

• Google Chrome
• Mozilla Firefox
• Safari

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Now all the users registered to your PBX can receive calls via Kite service. In case you need to limit the numbers that can be dialed via Kite, refer to Limit access to Kite service chapter.

Create Kite link

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• 1 – Transfer chat to another PBX user
• 2 – Send chat transcript to two email addresses (Operator email/ Customer email)
• 3 – Close chat

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Kite user can initiate a call, start video streaming or screen sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:

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Create Kite link with disabled notifications

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How you can use Kite link

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• Go to the page of code generation: http://kite.wildix.com/pages/widget/
• Fill out the fields:
  • Loading type: choose between Async (selected by default) and Sync type. With Async type, a script is loaded simultaneously, which helps to speed the page loading and reduce the amount of downloaded data. With Sync type, a script is loaded sequentially. Use case: Async type can be applied when you need to integrate the Kite widget into an e-commerce platform (for example, Shopify, Magento, Autotrader etc) to have it loaded automatically before a page is loaded
  • Widget design: choose the new (selected by default) or the old design
  • Widget icon (new design): select the Kite icon (Chat or Phone) to be displayed on your website
  • Widget icon color (new design): select the Kite icon color
  • PBX name (new design)/ Serial (old design): PBX name (*.wildixin.com domain name)
  • Extension: extension of PBX user or call group number
  • Site URL: URL of your website
  • Hover title (new design): enter a title to be displayed when hovering over the Kite icon
  • Top title / Bottom title (old design): enter titles to be displayed on the Kite icon before and after clicking on it
  • Default language: select the default language of the Kite user authorization window, or keep the option “Auto-detection” enabled
  • Auto connect: allows PBX users to receive notification once Kite user opens the page (even if Kite widget is not open)
  • Auto login: after you enable the option, you can fill out Name and Email of Kite user for pre-authorization
  • Ask geolocation: uncheck the box in order to disable option of asking geolocation
  • Ask notification permission: uncheck the box to disable sending HTML5 notifications
  • Widget behavior: select whether to expand the widget by default, expand the widget after a timeout, or open the widget in a new window
  • Position and Offsets: select and optimize the widget position on your website
• Click Generate
• The code is generated, copy the code and paste it into your website between the tags and / or into a single web page
  
  

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