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Info

This guide explains in detail each Dialplan application and provides practical examples and use cases.

Updated: September 2022

Permalink: https://wildix.atlassian.net/wiki/x/ahDOAQ

Table of Contents


Basic information on how Dialplan works: Dialplan: How does it work?

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  • Select IVR: select the IVR from the list

IVR via ASR with Directory (WMS

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5.0X)

Extends the capabilities of Dial by name / Directory application and allows you to create IVRs with voice control.

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  • Add  Set -> SKIP_PUSH_NOTIFICATION -> yes  before Call group application:


Case 6  (WMS 4.0X/ WMS 5.0X). Search for a specified parameter of a contact in shared phonebooks in order to route a call to its owner:

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Note

Notes:

  • The support starts from WMS Beta 6.01.20220929.2.
  • Besides configuring Speech to Text in Dialplan, you can use a script that saves all recorded data  into one file and passes to a database. See the document for details: How to Set Up Wildix Speech to Text

Dialplan application Speech to text allows to create an automatic system that ask the caller some questions, recognizes the answers, and lets you save the recorded files.

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