How to configure and use CLASSOUND

What is CLASSOUND?

CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.

CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls. 

Features

• DIDs in over 66 countries, Freephones DIDs in 107 countries
• The only one with OPUS (super HD codec)
• Three POPs in USA, Europe and Asia to shorten your RDP traffic path
• The only one encrypted with TLS and SRTP (SRTP coming soon)
• The only one that doesn’t need any configuration - everything is already set up in your PBX

Requirements

• Only per-user systems with recurrent subscriptions (no lifetime)
• Min. supported WMS version: 4.01.44081.22

How to order

To order CLASSOUND service, send a request to your Channel Manager and indicate: the number of users, number of DID’s and your Channel Manager will circle back to you. We need also the PBX serial/s to connect the DIDs to the PBXs.

Where to check the pricelist

Follow the steps:

1. Go to WMP
2. Click Price list in the upper right-hand corner of the screen
3. Select the price list type (End User/ Gold/ Silver/ ...) and the format (EXCEL/ PDF) 
4. Click CLASSOUND button 

Here is an example of a pricelist downloaded in PDF (please note that prices have been excluded on purpose from this example): 

In the document generated on WMP you find your price list covering monthly flat fees, DIDs, FreePhones and CallTermination for each of the 133 covered countries.

Configuration

CLASSOUND is a built-in trunk present on Wildix PBX. It is hardcoded and it is not visible in WMS on the Trunks page, but nevertheless, as each trunk it should have a Dialplan procedure associated to it. Dialplan procedure "classound" is present by default in WMS -> Dialplan -> Dialplan rules (or created automatically after upgrading the PBX to the supported WMS version). 

You should configure the incoming calls for the CLASSOUND trunk in this Dialplan context. Remember that certain Dialplan applications allow jumping to other Dialplan context, so you can configure the CLASSOUND Dialplan to jump to "main" or "users" procedure at some point, if needed.  

Managing calls

Outgoing calls 

To route outgoing calls via CLASSOUND trunk, modify the Dialplan procedure used for managing outgoing calls (e.g. “users”). For example, add the Dialplan application "Dial the trunk" -> select "classound" from the list of trunks.

How to make sure calls that correct caller number is set for outgoing calls via CLASSOUND?

You have several options (in our example we will use the phone number +3904611715111):

• You can add this phone number as "Office number" in WMS → Users, and it will be used as Caller Number when outgoing calls are placed from those users:

• You can set this phone number as Caller Number explicitly in your Dialplan that manages outgoing calls (by default, users) before routing the call through "classound" trunk:

• You can ask Wildix to set a default phone number for this PBX.

E.g. you have purchased five phone numbers, you can ask Wildix to set one of these phone numbers as the default phone number for this PBX. This number will be used as Caller Number when outgoing calls are placed from users who have no "office number" configured, and in case Caller Number is not set in the Dialplan procedure that manages outgoing calls before routing calls via "classound" trunk.

Configuration example for Italian numbers

Configuration example for other numbers

(French numbers are taken as an example): 

Incoming calls

To route incoming calls via CLASSOUND trunk, modify the default Dialplan procedure "classsound".

The configuration example.