How to upgrade MonoLED-BT and DuoLED-BT firmware
This Guide explains how to upgrade Mono/DuoLED-BT Wireless Headsets firmware in order to fix a series of issues.
Mono/DuoLED-BT User Guide: LED Headsets User Guide.
Created: November 2022
Updated: May 2024
Permalink: https://wildix.atlassian.net/wiki/x/AQCvB
Requirements
- Windows OS
- Wildix MonoLED-BT/ DuoLED-BT Headset
- WIService updated to the latest version
Upgrade Procedure
In one of the first versions of the Headset delivered to customers, there are certain issues that can be fixed by upgrading:
- Impossible to hold/ unhold a call by pressing Multi-function button
- Virtual keyboard on Vision/ SuperVision doesn't work with connected DuoLED-BT
- LED indication is disabled after disconnecting second Android/iOS device
- LED indication is not switched to Auto/ away status
- No audio from mic in Wizyconf after hanging up a call
- Mic doesn't work in Wizyconf after a one-on-one call in Collaboration
- Beep sounds appearing after changing mic volume level on DuoLED-BT
To upgrade the Headset, proceed with the following steps:
- Connect the Base Station to your PC via USB port
- Go to Quick Launch Toolbar -> right-click on WIService icon and select Settings
Go to Headset Firmware Update tab and click Update button
Note: if your Headset is up to date, the upgrade is unavailable (Update button is greyed out).