WMS Stable Changelog rel60

WMS Release Candidate Date: 11.02.2026

Improvement

[WMS-25232] - sys: made some transcription service improvements

WMS Release Candidate Hotfix Date: 03.02.2026

Fix

[WMS-25110] - sys: fixed an issue of PBX engine restart in some rare cases

WMS Release Candidate 6.10.20260122.1 Date: 02.02.2026

Fixes

[WMS-17366] - sys: fixed a rare issue with PBX backups, that could lead to incorrect ACL group permission behavior

[WMS-24377] - sys: fixed a rare issue, where FXS failed to download a new configuration from the PBX, when the assigned user was deleted or no longer existed

[WMS-24380] - x-ca: fixed an occasional issue of incorrect pause time and wrap-up time in x-caracal reports which remained after WMS-23414

[WMS-24873] - sys: made some performance improvements

[WMS-24875] - col: fixed an issue where calls to PBX service numbers (e.g., echo test 76) were dropped in the Legacy Collaboration when using pre answer after upgrading Chrome to version 143

[WMS-24881] - ca: fixed an issue where call recordings were saved in WAV instead of MP3 format in Cloud Analytics (CDR-View 2.0)

[WMS-24891] - wms: removed inactive Broadcasts tab from WMS menu

Note: To use Broadcasts tab in the WMS menu, upgrade to WMS 7

[WMS-25004] - wms: fixed an issue where 2FA was disabled when an admin made changes to a user’s preferences via WMS → Users → Edit preferences

Note: This issue only affected users with TOTP-based 2FA enabled

New Firmwares

New firmwares: Start 5 firmware v.2.12.5.51, Workforce 5 firmware v.2.12.16.86, ForcePro 5 firmware v.2.12.16.93, WelcomeConsole 5 firmware v.2.12.16.79

[WPR5-126] - dev: fixed an issue, where Workforce 5 and Start 5 phones could crash, when answering an incoming call if a ringtone with file size more than 1.5Mb was used

[WPR5-158] - dev: fixed an issue where WelcomeConsole 5 and ForcePro 5 froze and stopped responding after long calls (~20 minutes), when using MonoLED-BT headset connected via internal desktop phones bluetooth

[WPR5-181] - dev: fixed an issue where, unprovisioned WP 5 phones sent requests to an invalid provisioning server

WMS Stable 6.10.20251002.2 Hotfix Date: 11.12.2025

Fix

[WMS-24875] - col: fixed an issue where calls to PBX service numbers (for example, echo test 76) were dropped in Legacy Collaboration when using pre-answer after upgrading Chrome to version 143

WMS Stable 6.10.20251020.1 Hotfix Date: 04.12.2025

Improvement

[WMS-24831] - sys: improved RTPengine stability under high loads and reducing CPU usage

WMS Stable 6.10.20251020.1 Date: 01.12.2025

Improvements

[WMS-24308] - dev: added new custom provisioning parameter that allows to manage the Pre-Dial option on WP 5 phones

How-to:
Add the following parameter to the [wildixp5] section of the /rw2/etc/provision.conf file:
DisablePreDial = yes

By default, DisablePreDial is set to “no”. When Pre-dial is deactivated (DisablePreDial parameter set to “yes”), user can dial a number and automatically be connected, e.g. using the loudspeaker, without pressing additional buttons before or after the dialling.  

[WMS-24611] - sys: added possibility to disable SDES-SRTP on WP 5 phones How-to:

1. Edit the file /rw2/etc/provision.conf by adding the following parameters:
   [wildixp5]
   SRTPForceUse=no

2. Edit the file /etc/kamailio/cfg.d/host_specific_custom.cfg by adding the following parameters:
   modparam("pv", "varset", "device_caps_sdes_srtp=s:(Wildix-WXQA) | (Wildix WP4[8|9]0GR[3|4])")

3. Restart kamailio by running the command:
   systemctl restart kamailio

4. Send the new configuration to devices via Configure / Sync device option in WMS -> Devices.

By default, the feature is enabled.  

[WMS-24552] - sys: made some performance improvements to CLASSOUND CNAM service

Fix

[WMS-23428] - sys: fixed an issue when after changing the Call Forward All destination via feature code, Wildix phones still displayed the previous destination number 

[WMS-24216] - wms: fixed an issue when it was impossible to reassign or delete a W-AIR headset in WMS if it was assigned to a deleted user 

[WMS-24404] - sys: fixed an issue where Voice Bot calls were incorrectly marked as missed in Cloud Analytics (CDR-View 2.0) when an incoming call to a call group was routed to the Voice Bot after not being answered by an agent 

[WMS-24406] - dev: fixed an issue in which provisioning on WP 5 phones didn’t work on Hardware/ Virtual PBX with two or more network interfaces  

[WMS-24430] - sys: fixed an issue of SIP Proxy crash in some rare cases  

[WMS-24434] - sys: fixed an issue where PBX engine failed to start due to multiple trunks having matching or similar names

[WMS-24446] - wms: fixed an issue where incorrect channel variable name (CHANUNAVAI instead of CHANUNAVAIL) was displayed in the Dialplan application “Jump to if congested/busy” which could lead to routing issues   

[WMS-24461] - sys: fixed an issue when call holding tone settings on WP 5 phones were reset after reboot  

[WMS-24756] - sys: fixed an issue in which it was not possible to end a Voice bot call in some cases 

New Firmwares

New firmwares: ForcePro 5 firmware v.2.12.16.84, WelcomeConsole 5 firmware v.2.12.16.66, Workforce 5 firmware v.2.12.16.77

[WPR5-151] - dev: fixed an issue in which it was impossible to answer an incoming call on WP 5 phones via the MonoLED/ DuoLED headset answer button in case the phone was registering during the incoming call on another device 

[WPR5-165] - wpr5: fixed an issue, where audio stopped working when switching from the handset/speaker to a Mono/DuoLED BT headset on WPR5 phones during a call 

WMS Stable 6.10.20251002.2 Hotfix Date: 13.11.2025

Fix

[WMS-24668] - sys: fixed a rare issue of PBX Engine memory leak

WMS Stable 6.10.20251002.2 Hotfix Date: 03.10.2025

Fix

[WMS-24046] - wms: fixed an issue in which menu options in WMS were scrolling instead of being displayed as a dropdown list

WMS Stable 6.10.20250924.2 Date: 01.10.2025 

Improvement

[WMS-24361] - dev: reduced SIP registration timer for WP 5 phones from 3600s to 300s to deal with potential firewall issues  

Fixes

[WMS-23617] - wms: fixed an issue in which sending email via Dialplan, Diagnostics Hub didn’t work in some cases  

Note: Please note that SMTP service is going end of life on May 1, 2026. For instructions on how to reconfigure the systems, check out the guide SMTP Service Going End of Life: Instructions for System Configuration.

[WMS-23911] - dev: improved the logic which could cause the issue where it was impossible to remove voicemail notifications, even when the voicemail inbox was empty  

[WMS-24010] - ca: fixed an issue in which an incoming call to a call group was displayed with incorrect “To Number” in CDR-View 2.0 (the call was assigned to an agent with mobility enabled, even if another user answered the call)  

[WMS-24119] - wms: fixed an issue in which NTP Server configuration was not applied on Hardware/ Virtual PBX 

[WMS-24146] - sys: fixed an issue which could lead to call drops in WMS 7 

[WMS-24200] - wms: fixed an issue when x-bees, Collaboration 7 or x-hoppers could not connect to PBX in some rare cases 

[WMS-24203] - rna: fixed an issue in which a call group user in x-bees/ Collaboration 7 had incorrect user status after transferring a call and couldn’t accept new calls until the transferred call ended The fix is available starting from WMS versions 6.10.20250901.1 and 7.04.20250909.1

[WMS-24279] - dev: fixed an issue of W-AIR Base station memory leak in some cases after upgrade to firmware v. 760b300 New firmware v. 760b400

New firmwares

New firmwares: ForcePro 5 v. 2.12.16.79, Start 5 v. 2.12.5.47, WelcomeConsole 5 v. 2.12.16.61, WorkForce 5 v. 2.12.16.71

[WPR5-112] - dev: added support for umlauts (ä, ö, ü) on WP 5 phones 

[WPR5-109] - dev: fixed an issue where new voicemails could not be replayed immediately on WP 5 phones and required re-entering the mailbox

[WPR5-130] - dev: fixed one-way audio issue during long calls via SIP trunk on WP 5 phones after a call was placed on hold and then resumed  

WMS 6.10.20250828.1 Stable Date: 03.09.2025

Improvement

[WMS-24085] - wms: returned the support for “Remember me” option for users with admins rights (not root admin)

The option is now available by default, no additional configuration is required.

Fix

[WMS-23414] - x-ca: fixed an issue of incorrect pause time and wrapup time in x-caracal reports which remained after WMS-23073

WMS 6.10.20250828.1 Stable Date: 01.09.2025

New Feature

[WMS-23876] - dev: implemented transitional firmware upgrade/downgrade logic for W-AIR Bases (SyncPlus, Small Business R2) to prevent issues with network stability and handset registration  in case of upgrading after a long delay and skipping multiple firmware versions (e.g. from v510 to v760)

• During the upgrade, the firmware is first upgraded to the lower versions e.g. from v530 -> v670 -> v720 -> and finally to v760.  

Improvements

[WMS-23643] - wms: fixed an issue where 2FA via email didn't work for admin users on Server PBX within the WMS network  

[WMS-23788] - wms: updated the logic of deleting user data in WMS so that call recordings are also removed from CDS during user data deletion process  

[WMS-23859] - wms: updated links in x-bees/ Collaboration 7/ x-hoppers welcome emails  

• Note: The current service for sending the link in invitation emails will be deprecated after August 25, 2025. 

Fixes

[WMS-21964] - ca: fixed an issue in which it was not possible to view missed calls of Call groups in Cloud Analytics (CDR-View 2.0)

Managers that need to view Call group missed calls, should have the relevant ACL permissions, e.g.:

• "Cannot - See Analytics - Everybody"

• "Can - See Analytics - Default"

• "Can - See Analytics - Stuff"

Where Default and Stuff are the ACL groups the call group members belong to.

[WMS-23082] - x-hop: fixed a rare issue in which headset was not added to the broadcast automatically and it couldn’t be resolved by placing the headset on the charger and picking it up again  

[WMS-23583] - wms: fixed an issue when it was impossible to listen to a voicemail older than 7 days if user language was Dutch 

[WMS-23627] - dev: new W-AIR firmware v. 760b300 which includes the following fixes and improvements: 

• Added possibility to set Callback Confirmation option in W-AIR Base Station settings in case of using W-AIR text messaging feature

• Fixed an issue when it wasn’t possible to cancel an outgoing call on W-AIR handset with firmware v. 760b201 in some rare cases after Call Continuity feature was used

• Resolved an issue when headsets with firmware v. 750 didn’t receive incoming media after some time in x-hoppers broadcast unless the headset was unmuted

• Fixed an issue when headset was not muted after an incoming call ended and headset user returned to the broadcast.

[WMS-23664] - x-ca: fixed an issue where unpausing a user via x-caracal did not change their presence status in Collaboration from "Away" back to "Available"

[WMS-23670] - sys: fixed an issue in which incoming fax and voicemail, set via Dialplan application “Go to voicemail”, were not displayed in History  

Note:

• In case of multiple users set in the “Go to voicemail” Dialplan application, Voicemail is displayed only to the first user indicated.

[WMS-23763] - sys: fixed an issue of a long delay before the Voice Bot’s first response on Hardware / Virtual PBX in some cases

[WMS-23783] - rna: fixed an issue where incoming fax wasn’t added to the conversation in x-bees/ Collaboration 7 after WMS upgrade to v. 6.10.20250717.1

[WMS-23838] - sys: made some security improvements 

[WMS-23887] - sys: fixed a rare issue in which calls could not be made due to with SIP trunk registration failures and SIP Proxy restarts on PBXs with a large amount of trunks 

[WMS-23972] - wms: fixed an issue where an error message was mistakenly displayed when moving a user from one PBX to another in a WMS Network, even though the operation was completed successfully 

[WMS-23977] - sys: fixed a rare issue in which Data engine couldn’t start on Virtual and Hardware PBX in some cases 

WMS Stable 6.10.20250807.1 Hotfix Date: 07.08.2025

Fixes

[WMS-23769] - wms: made some security improvements 

[WMS-23853] - sys: fixed a rare issue of SIP proxy crash on a big installation in some cases

WMS Stable 6.10.20250723.1 Hotfix Date: 06.08.2025

Fix

[WMS-23668] - sys: fixed a rare issue which could cause high CPU usage on PBX on WMS 6

WMS 6.10.20250723.1 Stable Hotfix Date: 23.07.2025

Fix

[WMS-23697] - wms: made some security improvements

WP 5 Phones Date: 21.07.2025

New Firmwares

New firmwares: Start 5 v.2.12.5.43, ForcePro 5 v. 2.12.16.74, WelcomeConsole 5 v. 2.12.16.58

[WPR5-90] - dev: fixed an issue when the second incoming call was hung up immediately after being answered via MoloLED-BT and DuoLED-BT headsets connected to a WP 5 phone  

[WPR5-99] - dev: fixed an issue in which there was no audio during a call on a WP 5 phone, in case the call lasted more than 23 minutes and was put on hold and resumed  

[WPR5-111] - dev: fixed an occasional issue in which WP 5 phones lost IP address if DHCP option 132 was used for delivering VLAN ID  

WMS Stable 6.10.20250717.1 Hotfix Date: 17.07.2025

Fixes

[WMS-23785] - wms: fixed an issue where contacts couldn't be retrieved when importing phonebooks from Google

[WMS-23841] - rna: fixed an occasional issue that affected users in the USA, where during a blind transfer, users received an incorrect announcement that geolocation services must be enabled and the call dropped

WMS Stable 6.10.20250710.2 Date: 11.07.2025

Improvements

[WMS-23487] - sys: made some security improvements

[WMS-23509] - wms: added possibility to set up scheduled backups to CDS 

How-to:

1. Go to WMS -> Tools and Utilities -> Scheduled backups tab

2. Enable the option Backup to CDS

3. Set up the schedule and click Save 

[WMS-23610] - wms: updated the iOS Collaboration app installation link sent in the email invitation

• Current service for sending the link in invitation emails will be deprecated after August 25, 2025.  

[WMS-23603] - wms: added possibility to enable “Remember me” support for admin accounts

How-to:

• To enable the option, add the following parameter to the /rw2/etc/env.custom.ini file:
  ALLOW_REMEMBER_ME_FOR_ADMIN_ROLE=true
  Documentation: Custom config parameters List

Fixes

[WMS-22260] - ca: fixed an issue when callback calls were shown as missed calls in Call Analytics 

[WMS-23050] - xbs: fixed an issue in which conversation was not created in x-bees when making a call to an external number via a Call group

[WMS-23483] - wms: updated the logic to fix an issue when it was impossible to enable Zoho integration in some cases 

• Important: For US accounts, no additional configuration is required. For other countries, it is necessary to add the following parameter to env.custom.ini file, indicating Zoho account country.
  Example: ZOHO_CLIENT_AUTH_URI="https://accounts.zoho.eu"
  Depending on Zoho account country, the “eu” can be substituted e.g. with “ca” for Canada, “uk” for England, “com.au” for Australia, “jp” for Japan, etc.
  You can check your account location in your Account Settings in Zoho.

[WMS-23500] - wms: fixed an issue of PBX engine crash on big installations in some rare cases 

[WMS-23618] - col: reverted the changes made in WMS-20727 and removed the logic in which Echo Cancellation in Collaboration was disabled automatically when Wildix MonoLED/ DuoLED, MonoLED-BT/ DuoLED-BT headsets were used 

[WMS-23659] - col: fixed an occasional issue where the caller could not see the callee’s video during a video call in Collaboration 

[WMS-23669] - wms: fixed an issue where creating a 1-year token failed with an “Expire time too long” error if the device clock was a few seconds ahead of the WMS server time 

WMS Stable 6.10.20250625.1 Date: 25.06.2025

Improvement

[WMS-23605] - wms: made some security improvements

WMS Stable 6.10.20250620.2 Date: 20.06.2025

Improvements

[WMS-23525] - wms: updated the logic so that PBX admin is notified via email before S2S, OAuth2 or Simple Token are about to expire or when a new token has been created

Email notifications are sent 7 days before a token expires; when a token has expired and when a new token was created.

[WMS-23635] - wms: extended the expiration date for S2S and OAuth2 tokens that were created before WMS 6.10.20250609.6 till September 1, 2025

• Note: PBXs not running the latest version will be forced to upgrade, with schedule starting from September 1, 2025. The schedule will be shared in advance.

WMS Stable 6.10.20250612.3 Hotfix Date: 14.06.2025

Fix

[WMS-23593] - sys: fixed an issue in which Voice bots feature stopped working after upgrade to WMS 6.10.20250612.2

WMS Stable 6.10.20250612.3 Date: 12.06.2025

Fix

[WMS-23569] - wms: fixed an issue in which the July 1, 2025 expiration date for S2S, OAuth2 and Simple Tokens was not applied 

WMS Stable 6.10.20250609.6 Date: 11.06.2025

New Feature

[WMS-23342] - wms: implemented mandatory 2FA for root admin users to improve account protection and reduce the risk of credential-based attacks 

To authenticate, admins must obtain a one-time password (OTP). It can be obtained via:

• WMP (access via SFPC or directly): go to Customers -> select the specific Company -> under Pbxes, click on the lock icon and copy a code

• QR code scanning with any compatible authenticator app: go to WMS Settings -> PBX -> Security -> under Admin Two-Factor Authentication, click Show QR code -> scan the QR code using an authenticator app

Documentation: How to get access to PBX with 2FA for root admins

Improvements

[WMS-23196] - sys: added support for new Vodafone R6 SIP Trunk  

[WMS-23505] - wms: disabled the ability to send backups via FTP/SFTP to improve system security  

[WMS-23515] - wms: added expiration date to S2S, OAuth2 and Simple Tokens to provide better security 

The expiration date for all existing tokens is set to July 1, 2025. To continue using your token after this date, you need to regenerate it:

• Go to WMS Settings -> PBX -> Integrations -> Applications

• Select the desired token

• Regenerate the token and set a new expiration date

[WMS-23539] - wms: disabled Basic Auth for root admin users to prevent unauthorized access

• For PBXs that used Basic Auth within the past month, it will remain enabled after the upgrade

• To enable it manually, add the following parameter to /rw2/etc/env.custom.ini file: ALLOW_BASIC_AUTH=true 

Fixes

[WMS-22752] - sys: fixed a visualization issue in Cloud Analytics where Voice Bot calls were incorrectly labeled as missed and outbound, and displayed the Bot ID instead of its number 

[WMS-22881] - wms: fixed an issue in which WP 5 phones could not register on Hardware PBX due to wrong DNS server set 

[WMS-22943] - wms: fixed an issue where the real-time transcription button was not displayed during x-bees calls after upgrading subscription plans from Collaboration to x-bees 

[WMS-23073] - x-ca: fixed an issue of incorrect pause time and wrapup time in x-caracal reports in some cases 

[WMS-23126] - dev: fixed an issue in which it wasn’t possible to perform blind transfer to Speed dial button on WP 5 phones  

[WMS-23204] - sys: fixed an issue where Paging did not work due to incorrectly added Multicast addresses 

[WMS-23238] - sys: fixed an issue where triggering the hangup tool on Voice Bot did not terminate the call as expected 

[WMS-23333] - dev: fixed an issue causing incorrect ringback tone on W-AIR handsets due to missing country settings in provisioning 

[WMS-23416] - sys: fixed a rare issue of PBX engine crash 

[WMS-23421] - sys: fixed an issue of PBX engine restarts in case of Hardware/ Virtual PBX, with Cloud Analytics disabled 

[WMS-23457] - sys: fixed an issue causing increased memory consumption in PBX engine 

WMS Stable 6.10.20250605.1 Date: 05.06.2025

Improvement

[WMS-23498] - sys: made some security improvements 

WMS Stable 6.10.20250603.1 Date: 03.06.2025

Improvement

[WMS-23477] - sys: made some security improvements 

WMS Stable 6.10.20250428.1 Date: 23.05.2025

Fix

[WMS-23387] - classound: fixed an issue in which CLASSOUND received the PBX address instead of the MAC address of the device in case of a call from WP 5 phone in some rare cases

WMS Stable 6.10.20250428.1 Date: 09.05.2025

Fix

[WMS-20480] - x-ca: resolved an issue in which x-caracal call details API was not working

[WMS-23254] - wms: fixed an issue in which it was impossible to open CDR-View 1.0 after recent update

WMS Stable 6.10.20250428.1 Date: 08.05.2025

New Firmware

New W-AIR LifeSaver firmware v 760b200.

[WMS-23210] - dev: fixed an issue in which W-AIR LifeSaver couldn't receive incoming calls in the idle state 

WMS Stable 6.10.20250428.1 Date: 05.05.2025

Improvements

[WMS-22640] - dev: improved the logic so that when missed call notification pop-up is disabled on WP 5 phones, the configuration is not reset after device reboot/ check sync   

[WMS-22703] - wda: added global dialplan variable which allows Dial the phone application to ignore user’s “call forward all” settings  

How-to:

• To enable, add the following variable to WMS -> Dialplan -> General settings -> Set dialplan variables:
  SKIP_FORWARD_ALL=yes
  By default, the option is disabled. When enabled, when executing Dial the phone application, the called user's settings Call forward all are ignored.

[WMS-22716] - dev: enabled SDES-SRTP by default for W-PA / W-PA 2 Public Announcer   

[WMS-22868] - wms: allowed using a slash character (/) in SMS messages sent via the “Curl SMS send” option, which gives possibility to send clickable URLs  

[WMS-22893] - wms: added confirmation dialog when attempting to delete W-AIR slot in WMS -> Devices -> W-AIR Devices  

[WMS-23035] - wms: made some security improvements 

Fixes

[WMS-20643] - sys: fixed an issue when checking old voicemail details in which incorrect date of the incoming voicemail was announced in German language 

[WMS-22435] - col: fixed performance and audio issues which occurred in some cases when noise suppression was enabled 

[WMS-22632] - wms: fixed an issue in which trunk settings were ignored and trunk registration used UDP transport protocol even if TCP was set  

[WMS-22701] - сol: fixed a rare issue in which a wrong device was used instead of the selected one during the first call after logging in to Collaboration

[WMS-22779] - dev: fixed an issue in which Cancel key was not translated in some cases on WP 5 phones  

[WMS-22784] - sys: fixed an issue in which scheduled backups to SFTP stopped working after upgrade to WMS 6.10 

[WMS-22785] - wms: fixed an issue in which incomplete autotrace archive from Diagnostics Hub was sent to CDS and it wasn’t possible to open the archive 

[WMS-22787] - x-hop: fixed an issue with voice authentication and failed attempts to record voice footprint, in which audio prompts notifying about the reason of failure (e.g. too noisy environment or not enough speech) were not played 

[WMS-22865] - wms: fixed an issue with Diagnostics Hub in which Callweaver logging was automatically restarted after PBX reboot, even if Callweaver logging was previously disabled  

[WMS-22887] - wps: fixed an issue in which user extension number next to the user name in the top left corner on WP 5 phones was not displayed in case there was a failover

[WMS-22888] - dev: fixed an issue in which missed call notification was displayed on WP phones after performing semi-attended transfer using BLF key 

[WMS-22890] - dev: fixed an issue in which there was no media in the call with W-PA / W-PA 2 Public Announcer after recent upgrade 

[WMS-22905] - x-ca: fixed an issue when it was impossible to open x-caracal in case of a Virtual/ Hardware PBX with a custom database set in WMS -> PBX -> Integrations -> Analytics -> x-caracal 

[WMS-22910] - sys: fixed an issue when it was impossible to login to Call groups via Collaboration on a Virtual PBX in case there wasn’t direct Internet connection and Proxy was enabled 

[WMS-22938] - wms: fixed an issue when it wasn’t possible to download some files in Diagnostics Hub  

[WMS-22945] - x-ca: fixed an issue in which Session time in x-caracal was calculated incorrectly in some cases after upgrade to WMS 6.10.20250307.2 

[WMS-22959] - ca: fixed an issue with Agents Stats report in Cloud Analytics (CDR-View 2.0) in which external user phone number was displayed in Agents column in case of a conference call with internal agents and an external user 

[WMS-23055] - wms: fixed an issue in which PBX could not be rebooted due to an error with Diagnostics Hub script execution

New Firmwares

ForcePro 5 v. 2.12.16.67, Start 5 v. 2.12.5.41, WelcomeConsole 5 v. 2.12.16.54, WorkForce 5 v. 2.12.16.62

[WMS-22709] - dev: new firmware for WP 5 phones which includes the following fixes: 

• WP 5 Phones returned to the home screen when voicemail was played

• It was impossible to use MonoLED/ DuoLED headsets with WP 5 phones due to low microphone level

• Search by letters in Phonebook didn’t work in some languages

WMS Stable 6.10.20250307.2 Hotfix Date: 15.04.2025

Fix

[WMS-23074] - dev: reverted W-AIR LifeSaver firmware v.750b100 to the previous firmware v.730b300 due to an issue in which LifeSaver handset froze in idle state and was unavailable for incoming calls

WMS Stable 6.10.20250307.2 Date: 18.03.2025

Fix

[WMS-22315] - sys: fixed an issue in which PBX engine crashed in some rare cases if transcriptions were used

WMS Stable 6.10.20250307.2 Date: 10.03.2025

Fix

[WMS-22753] - col: fixed an issue when it was impossible to open CDR-View after upgrade to WMS 6.10

WMS Stable 6.10.20250307.2 Date: 07.03.2025

Fixes

[WMS-22544] - col: fixed a rare no audio issue during some calls in Collaboration on Virtual PBX after update to WMS 6.08 

[WMS-22728] - col: fixed an unexpected call drop issue after opening Collaboration Web Phone settings 

[WMS-22747] - col: fixed an issue where Collaboration Web Phone could not be used due to an invalid token, preventing users from making and receiving calls 

WMS Stable 6.10.20250305.1 Date: 06.03.2025 

Improvements

[WMS-20727] - col: updated the logic so that Echo Cancellation in Collaboration is disabled automatically when Wildix MonoLED/ DuoLED, MonoLED-BT/ DuoLED-BT headsets are used 

[WMS-20780] - sys: made improvements to avoid a rare issue when whitelist/ blacklist settings were ignored for an incoming call, if the contact was also present in a CRM integration phonebook  

[WMS-22117] - col: added notifications for cases when a call or a video call in Collaboration fails due to no microphone or camera permissions for better user experience  

[WMS-22255] - x-hop: improved voice authentication logic to disallow users to log in to multiple headsets at the same time 

• In case a user has already logged in to a headset and tries to use another one, the login attempt is denied and the following audio message is played: "Sorry, there is another headset assigned to you, two headsets cannot be used at the same time."

• To set a custom message, add the below variable to WMS -> Dialplan -> General Settings -> “Set dialplan variables” field:
  XHOPPERS_MULTIASSIGN_BLOCK_PROMPT=your custom prompt

[WMS-22359] - dev: improved the logic to ensure Bluetooth is no longer turned off on ForcePro 5, WorkForce 5 and WelcomeConsole 5 after check sync/ provisioning 

[WMS-22387] - col: made UI/UX improvements by adding notifications in case of network problems during a call so that user is informed of the issue   

[WMS-22437] - dev: new W-AIR firmware v.750b101 (Base stations), v. 750b100 (handsets and headsets) which include some fixes and improvements:

• Fixed an issue in which W-AIR headsets continued to blink green when fully charged

• Resolve an issue in which W-AIR Base Sync Plus didn’t accept passwords in some cases (e.g. if the password had 2 sequential characters)

• Fixed an issue when DND and Call Forward indications were not displayed on the handset display after upgrade to firmware v. 730b100

• Fixed an occasional issue in which it wasn’t possible to access Central Directory on handsets registered to some Base stations unless the Base station was rebooted 

Note: Also, disabled automatic update of W-AIR devices on PBXs with x-hoppers license, adding the logic of a separate update of W-AIR devices used in x-hoppers systems. 

[WMS-22468] - fxo: added possibility to enable pulse dialling mode for FXO analog phone lines, which covers the rare case when it is necessary to use pulse dialling instead of the default DTMF mode 

How-to:

• Add the following parameter to the /rw2/etc/provision.conf file, [wildixfxo3] section (applied both for r3 and r4 devices):
  FXOPulseDial={"MAC_address_of_device_1": "pulse","MAC_address_of_device_2": "pulse_before_dtmf"}

• If you need to enable pulse dialling on all FXO devices, you can use the value “all”:
  FXOPulseDial={"all": "pulse"}

[WMS-22492] - x-hop: added possibility to allow W-PA 2 Public Announcer to send notifications to x-hoppers broadcast

How-to:

1. Access the following file via SSH as root
   /etc/systemd/system/pbx-data-engine.service.d/override.conf

2. Add “Wildix W-PA2” at the end of the following line:
   XHOP_USER_AGENT=Wildix W-AIR-SP/HS,Wildix W-AIR-SBR2/HS,Wildix W-PA2

3. Reload systemd and restart the service to apply the changes:

   • systemctl daemon-reload

   • systemctl restart pbx-data-engine 

[WMS-22685] - wms: added notification which is displayed in WMS when trying to upgrade from WMS 6 to WMS 7

• The notification includes a link to the document WMS 7 Significant Changes which outlines functionality that will no longer be supported in WMS 7.

• Admin should read the document, enable the checkbox “I acknowledge the changes and accept the upgrade to WMS 7” and click Confirm on the notification to proceed with the upgrade.

[WMS-22677] - sys: updated TURN server logic, so that local IP addresses are included in the TURN server’s allowed list, to avoid a rare issue when there was no media during a call in Collaboration on Hardware / Virtual PBX after update to WMS 6.08.20241029.2

Fixes

[WMS-20555] - wms: fixed an issue when it wasn’t possible to pause system recording using the *2 feature code for incoming calls transferred to an agent  

[WMS-21655] - sys: fixed a rare issue when PBX sent RTCP packets with source IP 0.0.0.0 to the public interface, causing firewall alerts 

[WMS-21744] - wms: fixed an issue in case of using Collaboration Native app within Citrix as a web phone, in which audio settings were set to default after logging out and logging back in to Citrix 

• Note: For the fix to be applied, after the upgrade users need to go to Collaboration Settings -> Web Phone -> choose the necessary device for Speakers / Ringing / Microphone options and click Save.

[WMS-21906] - col: fixed call quality and high CPU usage issue in Collaboration (browser and native app), which could occasionally occur in highly loaded systems 

[WMS-22200] - col: fixed an issue with blank areas appearing in Collaboration (browser and native app) with dark mode activated when the window was maximized to full screen on Windows 

[WMS-22313] - wms: fixed an issue in which user preferences were ignored by a call transferred from a Call group, in case it was a blind transfer and the Call group had members from different PBXs in WMS Network 

[WMS-22347] - sys: fixed an issue in which Voice bot didn’t work with alaw/ ulaw codecs set in Dialplan in some rare cases

[WMS-22419] - x-hop: fixed an issue in which German Swiss language was used instead of German for x-hoppers audio prompts  

[WMS-22451] - x-ca: fixed an issue of incorrect Session Time in Agent Availability report in x-caracal, in case agents were members of multiple call groups  

[WMS-22486] - x-hop: fixed an issue in which x-hoppers headset was removed from the broadcast in about 10 minutes after being registered to another Base Station  

[WMS-22595] - sys: fixed an issue on Hardware/ Virtual PBXs, in which Diagnostics Hub autotrace files filled up internal disk space causing memory issue after upgrade to WMS 6.09.20250107.2 

• Note: With this update, old autotrace data will be deleted.

• Also, made an improvement so that when creating Diagnostics Hub reports, there is now a notification informing if the report was created successfully.

[WMS-22707] - sys: fixed an issue in which remote calls failed to transfer to voicemail in x-bees 

WMS Stable Hotfix Date: 17.02.2025

Fix

[WMS-22586] - wms: fixed an issue in which it wasn’t possible to upgrade some Hardware/ Virtual PBXs because of custom traces capturing set up on the system

WMS Stable Hotfix Date: 04.02.2025

Fix

[WMS-22317] - sys: fixed an issue in which user could not receive calls, messages, etc. in x-bees / x-hoppers mobile app in case of using x-bees/ x-hoppers both on web and mobile in some rare cases 

WMS Stable Hotfix 6.09.20250121.1 Date: 22.01.2025

Fixes

[WMS-22224] - col: fixed an issue where calls continued ringing after the call dialog was closed, occurring in scenarios with restored network connections

[WMS-22383] - sys: fixed a rare issue with PBX engine crash that occurred when making a call with transcription enabled

WMS Stable 6.09.20250107.2 Date: 09.01.2025

Improvements

[WMS-21402] - wms: refreshed WMS interface so that it matches the style of the relevant product: Collaboration/ x-bees/ x-hoppers 

• WMS looks now depends on the licenses on the PBX, e.g. green login screen and x-hoppers logo in case of a PBX with x-hoppers licenses.

• The logo at the top of WMS interface (above Users tab) matches the product used.

• Renamed x-hoppers tab into Broadcasts.

• In case custom Company logo is used, it is displayed on the login screen and at the top of WMS interface and product logo is moved to the footer. 

[WMS-21476] - sys: for improved security, updated the logic of SIP block feature in WMS With the update, the SIP blocks feature bans not only SIP requests, but any requests from the banned IP address.

• Any trusted IP addresses for reaching the PBX should be indicated in PBX -> Security -> Trusted IPs list. 

Documentation: WMS Start Guide - English

[WMS-21711] - sys: added support for the following languages for Voice Bots: Spanish, Dutch, German, Arabic, Catalan, Danish, Swedish, Portuguese  

Documentation: https://e-learning.wildix.com/pages/62/x-hoppers-admin-documentation

[WMS-21725] - sys: added support for the Swiss German language 

• Swiss German can be used for transcriptions and voice bots.

• It can be used in Dialplan (language code: de-ch) and in user preferences in WMS or Collaboration. 

Documentation: How to use real-time transcription of calls and conferences, https://e-learning.wildix.com/pages/62/x-hoppers-admin-documentation

[WMS-21835] - x-hop: improved voice authentication login flow so that a new user can pronounce their Colleague ID (extension number) and be automatically directed to onboarding to record their voice footprint

• Note: The new logic is not supported in case the custom Dialplan variable XHOP_ASK_EXTENSION_ON_LOGIN=yes is used. 

Documentation: https://e-learning.wildix.com/pages/62/x-hoppers-admin-documentation

[WMS-21840] - x-hop: added possibility to request user’s extension during x-hoppers voice authentication

How-to:

• Add the following variable in WMS -> Dialplan -> General Settings -> Set dialplan variables: XHOP_ASK_EXTENSION_ON_LOGIN=yes

Documentation: https://e-learning.wildix.com/pages/62/x-hoppers-admin-documentation

[WMS-21871] - x-hop: improved the logic so that users with SuperHopper license do not get Service license after placing x-hoppers headset into the charger when voice authentication is used, but stay with the SuperHopper license 

Documentation: https://e-learning.wildix.com/pages/62/x-hoppers-admin-documentation

[WMS-21914] - dev: enabled the application of Interdigit timeout set in WMS Dialplan General Settings to WP 5 phones  

[WMS-21928] - sys: added possibility to use Dialplan parameter TTS Voice for Voice Bots, which makes Voice Bot configuration more flexible and allows to choose the preferred narrator 

Documentation: https://e-learning.wildix.com/pages/62/x-hoppers-admin-documentation

[WMS-21975] - sys: added possibility to enable/ disable EHS on WP 5 phones via custom parameter in the provisioning file

How-to: