x-bees Changelog

Web 1.82.1.1085704 / iOS 1.82.1.257456257456 / Android 1.82.1.257456 Date: 11.09.2024

Features

[XBS-3389] - xbs: added a new Liveboard “ChatView”, which displays information about conversations with external users

The Liveboard includes the following information:

• Date
• Name and link to the conversation. When clicking on the conversation link, you join the conversation, if necessary ACL is in place (ACL Intrusion - Group).
• Status and direction: in case a client or an agent wrote a message and there was no reply within 30 minutes, the conversation status is missed. Conversation with no agent reply is considered missed inbound, with no client’s reply - missed outbound.
• Duration
• Number of attendees and attendees list

[XBS-4319] - xbs: updated the logic so that user is automatically connected to PBX upon login to x-bees

Note: User is not automatically connected to the PBX in the following cases:

a) if user email is not found on the PBX
b) if user with the email exists on several PBXs

Improvements

[XBS-4210] - xbs: added possibility to access archived conversations via Filter button

How-to:

1. Press Filter next to the Search field
2. Choose the option Show archived
3. Archived conversations get displayed. You can unarchive a conversation if required: right-click on the necessary conversation or hover the mouse over it and click on the More icon -> press Unarchive

Also, updated the Filter button logic: now, when filtered conversations are displayed (unread or archived), clicking on the Filter button removes the filtering. To choose another filter, click on the Filter button again and select the necessary option.

[XBS-4562] - xbs: added possibility to schedule meetings 6 months in advance

Note: In further updates (after release of WMS-21069), it will be possible to schedule meetings 12 months in advance.

[XBS-4642] - kite: improved the logic of displaying "Continue the conversation" button translation to avoid the issue when changing the language led to displaying "Start new conversation" instead of the correct translation of the button

[WMS-21040] - wizy: improved the logic so that when one PBX user turns off transcription during a conference, it gets disabled for all participants

Fixes

[XBS-4622] - web: fixed an issue when external x-bees user from another company was displayed in Sales Intelligence with incorrect avatar (avatar of a colleague), if the users extensions were the same

[WMS-21068] - wizy: fixed an issue in which Noise suppression settings were not saved for the "Same as system" microphone and were automatically enabled every time when user joined a conference or switched to another microphone and back

[XBS-4587] - xbs: merged functionality of Salesforce Opportunity integration into Salesforce integration with x-bees

Documentation: Salesforce Integration with x-bees

Web 1.81.1.1071937 / iOS 1.81.1.254232 Date: 04.09.2024

Improvements

[XBS-4404] - web: added Volume control to the media player in Sales Intelligence
 

[XBS-4503] - web+mobile: updated the logic of conversations with external users, so that when an external user writes a message to a Service (group of agents), which they already contacted before, the conversation is reused instead of creating a new one


Also, the button name for existing conversations was changed to ‘Continue the conversation’. 

[WMS-20769] - classound: added possibility to attach files to WhatsApp conversations via x-bees

[WMS-20932] - web: added Meeting preview screen before joining x-bees videoconference

• Meeting preview screen is enabled for external users by default and is displayed each time before joining the conference
• Meeting preview screen allows to configure mic, video settings, select background, access Dial-in numbers
• To enable Meeting preview for a PBX user, go to Settings -> Meeting preview tab -> activate the option Enable meeting preview screen

Fixes

[XBS-3857] - web: fixed an issue when it was possible to type a text into a locked input message field in conversations with only external user’s phone number, if user started typing quickly or used AI Assistant, and it wasn’t possible to delete the draft


[XBS-4476] - mobile: fixed an issue when hands-free mode during a call was turned off after receiving a second call


[XBS-4589] - web: fixed an occasional issue in which a black or blue frame appeared around some x-bees blocks (e.g. on Live Dashboard, History tabs, in conversations, Sales Intelligence records, etc.) after pressing a key on a keyboard


[XBS-4614] - web+mobile: fixed an issue in which History tab displayed call recordings started by another user

[WMS-21050] - wizy: fixed an issue in which user joining a conference from a SIP call was muted by default
Users joining a conference from a call are automatically unmuted, with camera disabled.

[WMS-20857] - wizy: fixed an issue of incorrect Dial-in number displayed on the Invite more people screen (UK Dial-in number instead of US one)

[WMS-21059] - wizy: fixed an occasional issue when video resolution on mobile decreased to less than 180p

Web 1.80.1.1059011 / iOS 1.80.1.251688 Date: 29.08.2024

Features

[XBS-4434] - web+mobile: added possibility to set up chatbots via WMS -> PBX -> Integrations -> Cloud integrations and configure widget with a chatbot in x-bees

Available chatbots:

• Webhook integration
• AWS SQS integration
• Dialogflow CX integration
• OpenAI Assistant integration

Limitations:

• It is possible to set up to 50 bots per organization.
• Chatbots only with Webhook and AWS SQS integrations work in group conversations with more than 2 members

Documentation: How to configure сhatbots in x-bees

[XBS-4155] - api: added conversations and chatbots API

Documentation: https://docs.wildix.com/

[XBS-4176] - int: added Chat, Conferences and Analytics events to Webhook integration and updated Call events

Note: Previous call events are deprecated.

Documentation will be updated soon: How to set up Webhook integration

The list of events is currently available here: https://docs.wildix.com/docs/calls/webhooks (navigate between the necessary sections, Calls, Conferences etc. to see the relevant Webhook events).

Improvements

[XBS-4255] - web+mobile: added voicemails and recordings to the History tab in x-bees and added possibility to filter records by Voicemails

Voicemails and recordings are displayed in the Media column on the History tab, where you can play or download the voicemail / recording.

Current limitations:

• Filter by recordings currently is not available (will be added in future releases)
• Voicemail recordings that were performed via “Transfer to > Voicemail” option are not displayed in x-bees (which will be fixed in future releases)
• The ACL rule “can/ cannot see Voicemail” isn’t applied in x-bees

[XBS-4484] - xbs: improved the logic so that the link in the email about new unread messages on x-bees leads directly to the relevant conversation with the new messages

[WMS-20171] - wms: updated the logic so that Company Data Storage is activated by default for x-bees

How-to:
1. Go to WMS -> PBX -> Call and chat history -> CDS tab
2. In the Types of files column find the option “Files in x-bees chats” and set up the required retention period

[WMS-20766] - xbs: updated the logic in conversations with external users so that when all agents leave the conversation and external user writes a message, agents are added back to the conversation

Note:

• If all agents leave the conversation, the last assigned agent is added
• If there was no assigned agent, all agents belonging to the Service are added
• If external user writes a message in less than 2 seconds after agent leaves, the agent is not added, unless the external user writes another message
• Only agents with x-bees-Standard and x-bees-SuperBee licenses are added to the conversation

Fixes

[XBS-4561] - web+mobile: removed some conversation menus (Schedule event, Send email invitation, Start conference) in conversations where such menus are irrelevant (e.g. in SMS / MMS, WhatsApp conversations and conversations without external user email)

[XBS-4526] - int: made some fixes and improvements to Microsoft 365 integration:

• Fixed an issue in which user was automatically logged out of the integration after closing x-bees tab
• Fixed an issue when it wasn’t possible to find a contact by entering name and part of the surname (ex. "John Sm")
• Added external user contact information to the Info frame (name, company, phone numbers)

Web 1.79.1.1043088 / iOS 1.79.1.248497 / Android 1.79.1.248497 Date: 21.08.2024 

Improvements

[XBS-4464] - web: made improvements to contact lookup in Sales Intelligence, so that the relevant contact information is synced and displayed in Sales Intelligence timeline, Info screen and transcription

Note: In downloaded transcription files external user’s phone number is used.

Documentation: Sales Intelligence in x-bees

[WMS-20346] - ca: added Tags tab to Cloud Analytics (CDR-View 2.0) which displays call statistics (the number of missed and completed calls, ring and talk time) grouped by tags

[WMS-20538] - ca: added possibility to filter CDR-View 2.0 data by an individual tag, rather than by a string of tags (e.g. in cases when multiple tags are added to a call)

Note: Only one tag can be selected as a filter.

Documentation: CDR-View in x-bees

Fixes

[WMS-20906] - wizy: fixed some issues in Visitor mode of the Videoconference:

• camera light was on, though camera was disabled in Visitor mode
• the Hide participants button was missing in Sidebar
• Visitor’s request to unmute on mobile was not displayed to Speakers and the request could not be approved

[XBS-4432] - web+mobile: fixed an issue when name of users who logged in via Google / Microsoft SSO was not synced from Phonebook / CRM Integration, but was taken from the SSO

Android  1.78.2.246633 Date: 16.08.2024

Improvement

[WMS-19203] - mobile: added possibility to start a 3-way conference call via mobile

How-to:

1. During a call, press the button Add participants to the call
2. Enter the participants on the Add Members screen and press Add
3. A separate conversation with all the participants is created and a conference call is started automatically (active call is transferred to the conference call)

Web 1.78.1.1032444 / iOS 1.78.1.246159 Date: 15.08.2024

Improvements

[WMS-19203] - mobile: added possibility to start a 3-way conference call via mobile

How-to:

1. During a call, press the button Add participants to the call
2. Enter the participants on the Add Members screen and press Add
3. A separate conversation with all the participants is created and a conference call is started automatically (active call is transferred to the conference call)

[WMS-18331] - int: added possibility to enable Gong integration via WMS

How-to:

1. Go to WMS -> PBX -> Integrations -> Cloud integrations
2. Navigate to Gong integration and click on it
3. Press Install and proceed with the installation

Documentation: Gong.io Integration with x-bees

Web 1.77.1.1018681/ iOS 1.77.4.243442 / Android 1.77.4.243442 Date: 08.08.2024

Improvements

[XBS-4163] - web+mobile: added the ability to view incoming and outgoing faxes in History, along with a new filter to sort by type (call/ fax) for improved fax tracking

[WMS-19823] - wizy: added a prompt for users to use dial-in numbers if their internet connection blocks media, providing an alternative way to join a conference

[WMS-20715] - wam: added CDR-View 2.0 Liveboard to x-bees Analytics navigation tabs for faster access to pre-installed dashboards

Fix

[XBS-4437] - mobile: fixed an issue causing x-bees mobile app to freeze and malfunction when searching messages in large chats

Note: In upcoming releases, we will improve the scrolling logic and performance for messages in large chats.

Web 1.76.1.1005588 / iOS 1.76.1.240795 / Android 1.76.1.240795 Date: 31.07.2024

Improvements

[XBS-4249] - web: added support for Dark Mode for live transcription popover and sidebar

[XBS-4405] - xbs: improved the logic of navigating through Pinned messages, to jump to a pinned message just by clicking on it (removed the Go to message button)

Documentation: x-bees Web User Guide

[IT-1575] - int: added possibility to track tasks from the Activity tab in Salesforce via Salesforce Opportunity integration in x-bees, as well as add and edit tasks and change task status

Documentation will be updated soon: Salesforce Opportunity Integration in x-bees

Fix

[XBS-4187] - web+mobile: fixed an issue in which there was no audio during a call in x-bees, after reconnection to a different 4G network or WiFi

Note: The fix is available starting from WMS v. 6.07.20240730.2.

[XBS-4400] - web: fixed an issue in Sales Intelligence, in which after playing an audio for more than one minute without a pause, audio started playing before the highlighted phrase

Documentation: Sales Intelligence in x-bees

[WMS-20774] - wim: fixed an occasional issue in which presence sync with Google Calendar didn’t work

Web 1.75.1.995408/ iOS 1.75.1.238420 / Android 1.75.1.238420 Date: 24.07.2024

Features

[XBS-4309] - web: added AI Assistance button to the Transcription box in a transcribed call / conference and in Sales Intelligence

Improvements

[XBS-4315] - xbs: removed the blocks About and Common chats from the Info panel displayed to external users in conversations started via agent’s link / Meeting Scheduler

[WMS-20453] - xbs: improved the logic to reduce the time of creation a conference from a call

Fixes

[XBS-4333] - web: fixed an issue in which blank x-bees window appeared after clicking the Send email invitation button on the Info panel and two new email windows were opened instead of one

[XBS-4407] - web+mobile: fixed an issue in which input field in SMS and WhatsApp conversations was locked for users from other PBXs in WMS Network

[XBS-4429] - mobile: fixed an issue in which x-bees app crashed or displayed an empty screen in case of using Search during an active conference

[WMS-20732] - wda: fixed an issue in which user status message visualization to other users was not complete (the “until” part was missing) if the status was manually set via x-bees

Web 1.74.1.984386 / iOS 1.74.1.236183 / Android 1.74.1.236183 Date: 17.07.2024

Features

[XBS-4171] - x-bees: added possibility for agents to schedule a meeting in their own Meeting Scheduler, which can speed up the meeting booking process

Requirement: x-bees Standard license or higher

How-to:

1. Open x-bees Scheduler page
2. Enter Subject
3. Enter the external user email in the Additional members field
4. Choose a slot and press Schedule

Improvement

[XBS-4198] - web: made improvements to x-bees upgrade notification:

• Added possibility to close the pop-up notifying that “A new version of x-bees is available”
  Note: In case x-bees was not upgraded, the pop-up reappears in 4 hours, until the update is performed.
• Updated the text of upgrade notification
• Removed the update confirmation pop-up

Fixes

[XBS-480] - web: fixed an issue in which there was an echo during a call after enabling video

[XBS-4346] - web+mobile: fixed an issue in which some hidden messages were displayed to a user with Hide conversation history setting, if the message was edited, pinned or had new reactions

[XBS-4406] - web: fixed an issue in which outgoing SMS /MMS were not sent and SMS tag was not added to the conversation if the SMS conversation was started by x-bees user, until an incoming SMS/ MMS was received

[WMS-20501] - wizy: fixed an issue in which Noise suppression got disabled after changing device (e.g. after switching to Bluetooth headset)

Web 1.73.1.971801 / iOS 1.73.1.233664 / Android 1.73.1.233664 Date: 10.07.2024

Improvements

[XBS-4230] - web: improved Sales Intelligence functionality so that when clicking on a phrase in call/conference transcription, media player jumps to the relevant part of the conversation, providing quick access to the necessary information

[XBS-4307] - mobile: updated the logic so that an active call is automatically put on hold when user dials another number (e.g. to perform an attended transfer)

[WMS-20275] - wizy: made improvements to avoid audio issues which sometimes occurred because of corporate firewall blocking the UDP traffic

Fixes

[XBS-4200] - mobile: fixed an issue in which video during an incoming call from a doorphone was not displayed in case H.264 codec was used

[XBS-4403] - web: fixed an issue in which there was a blank page instead of a call dialog after answering a call via a remote device, in case the number was not yet present in the phonebook

[WMS-20458] - x-hop: fixed an issue in which push-to-talk call to x-hoppers broadcast was declined if user switched from one PBX domain to another in WMS Network

Web 1.72.1.960928 / iOS 1.72.1.231854 / Android 1.72.1.231854 Date: 04.07.2024

Features

[XBS-3248] - web+mobile: added possibility to pin messages in a conversation

How-to:

1. Hover the mouse over a message and click the Pin button
2. A system message is displayed with information who pinned the message and Pinned messages section appears at the top of the conversation
3. To jump to a pinned message, click the Arrow button in the Pinned messages section.
4. To unpin a message, hover the mouse over it and click Unpin.

Note:

• External users cannot use the feature but can see pinned messages.
• The pinned messages feature is not available for conversations started via Chat/ Calendar link or website widget.

[XBS-4077] - int: added support of incoming messages from WhatsApp

• Requirements:
  • CLASSOUND DID configured for WhatsApp Business account
  • CLASSOUND DID indicated in Call group settings -> SMS/ Messengers field in WMS. 
• When there is an incoming message from WhatsApp, a separate conversation is created.
• Agent can reply within 24 hours after receiving a customer’s message. After 24 hours, the conversation switches to read-only mode. In case a customer writes another message to the same conversation, an agent again has 24 hours to reply.

Current limitation: Currently, it is possible to receive attachments to x-bees from WhatsApp. However, the possibility to send pictures/ files to WhatsApp from x-bees conversation will be added in future releases.

[XBS-3379] - int: added integration with Google Workspace which supports the following features:

• Contacts search
• Possibility to view the latest and upcoming events on the Info frame
• Possibility to create and edit contacts via x-bees

The integration is available for setup via WMS -> PBX -> Integrations -> Cloud integrations -> x-bees Client integrations -> Ready integrations tab.

Documentation: Google Workspace Integration with x-bees

[XBS-3718] - xbs: added possibility for Admin users to access WMS via x-bees -> Settings -> Manage PBX button
 

Added support for Salesforce Opportunity integration, which allows to track Opportunity stages, view and edit its summary, access connected Contacts via the Info frame in x-bees

• To set up the integration, please open Customer Care ticket. 
• In future releases, the integration will be available within Salesforce Partner Community. 

For more details about the integration, check the document: /wiki/spaces/DOC/pages/30279050

Improvements

[XBS-3777] - web+mobile: improved the logic to display information about the creator of a conversation, to let participants know who started the conversation


• Creator name is displayed in the system message right after starting the conversation, in case the conversation was created via the Create conversation button. 
  

[WMS-19477] - xbs: updated the logic to apply the groups set in ACL permission Can see Analytics and display data according to the configured ACL  

Fixes

[XBS-4313] - web+mobile: fixed an occasional issue in which Company tag disappeared from the conversation list after refreshing x-bees page

[XBS-4220] - web: fixed an issue in which there was white screen instead of a call dialog after archiving conversation with a colleague and making a call to the colleague

Web 1.71.1.946600 / Android 1.71.1.229310 / iOS 1.71.1.229310 Date: 26.06.2024

Improvements

[XBS-4043] - web: added possibility to send faxes via x-bees

How-to:

1. Click on the + button on the top panel and select Send fax
2. In the Fax number field enter the necessary number(s) or search for user(s)
   Note: Only users with Fax number are displayed in the Search results on the Send fax screen.
3. Press Add files and choose the necessary file or drag and drop the file
   Important: It is possible to send only one file at a time. Supported file types: pdf or tiff.
4. Set Fax cover and configure Postpone delivery if required
5. Click Send

Alternatively, to open the Send fax screen, you can:

• search for a user in the Search field and click on the Fax number
• click on the Fax number in user’s details on the Info frame

Current limitation: The display of sent faxes in History will be added in future releases.

[XBS-4264] - scheduler: increased the maximum number of meetings external users can schedule with an agent from 2 to 10

Fix

[XBS-4158] - web: fixed an issue in which iFrame integrations displayed no match / contact not found notifications in case of switching between conversations too fast, before the integration data was loaded

Web 1.70.1.935258 / iOS 1.70.1.227158 / Android 1.70.1.227158 Date: 19.06.2024

Improvements

[XBS-4175] - web+mobile: updated the logic of the Hide history feature, so that it is disabled by default and new users joining the conversation can see its history, unless the toggle was manually enabled

[XBS-4247] - xbs: made some performance and stability improvements including live transcription performance enhancements, faster loading of conversation history, etc.

[WMS-20334] - wizy: improved performance of x-bees videoconference on mobile

[WMS-20339] - ca: made some UI/UX improvements to Analytics -> CDR-View 2.0 Liveboard:

• Added Home tab, which includes Call Distribution Map, Calls by Status, and Calls by Direction  
• Renamed “Data grid” tab into “Advanced grid” and added a new “Simple grid” tab with less columns compared to the advanced one, and renamed some columns (e.g. “Ring Time” into “Ring”, “From ACL Group” into “From Group”)
• Split the Name filter into two filters: "Agent" and "Client”
• Removed MOS-related column
• Added "Companies" tab with call stats by Companies

Documentation will be updated soon.

Fixes

[XBS-4189] - mobile: fixed an issue in which it wasn’t possible to share files / media files to x-bees conversation on mobile

Web 1.69.1.922385 / iOS 1.69.1.225046 / Android 1.69.1.225046  Date: 12.06.2024

New Feature

[WMS-20271] - wim: updated the logic to add call and conferences transcription and summary to the relevant call record in HubSpot

Note:

• For the attachments to appear in HubSpot, the admin needs to reinstall HubSpot Auto Logging integration in WMS -> PBX -> Integrations -> Cloud Integrations.
• Transcription and summary are attached if at least one HubSpot Contact participated in the conference.
• The files are removed after 1 year.

Documentation: How to use real-time transcription of x-bees calls and conferences   

Improvements

[XBS-4168] - web: improved message preview tooltip on the Inbox tab, so that the maximum number of characters displayed is 140 symbols  


Documentation: x-bees Web User Guide

Fixes

[XBS-4175] - xbs: added possibility to hide conversation history when adding a member to a conversation 

When adding a new member to a conversation, ensure that the toggle in front of the "Hide history" option on the Add Members screen is enabled.



Note:


• By default, the Hide history option is enabled.

• If you added a user and hid the previous messages, but want to make them available, you need to delete the user and add again, with disabling the Hide history feature.

• Hide history option doesn’t work if a user joins the conversation via link. In this case, message history is displayed by default.

[XBS-4257] - ios: fixed an issue in x-bees app on iOS, in which the app requested Bluetooth permissions when opening the app for the first time after upgrade to v. 1.68.1 

[XBS-4261] - web+mobile: improved the logic so that Colleagues block in Search results has highest priority and is shown at the top of the search results list 

Also, fixed an issue in which search results in Contacts block were not displayed according to the priorities: CRM integration, then Phonebook, followed by other integrations

[WMS-20277] - wizy: fixed an audio issue in which after a user joined a conference on mobile and locked the screen, the next user joining the conference could not hear the first user

Web 1.68.1.909597 / iOS 1.68.1.222839 / Android 1.68.1.222839 Date: 05.06.2024

New Features

[WMS-19704] - wim: updated the logic so that transcription and summary of conferences is automatically added to Salesforce and for real-time call transcriptions

Note: 

• Salesforce Auto Logging integration should be enabled in WMS -> PBX -> Integrations -> Cloud Integrations.
• Transcription and summary are attached if at least one Salesforce Contact/ Lead/ Account participated in the conference.
• Conference data is available on the Events page in Salesforce -> Details tab. For transcribed conferences, an AI generated topic is added to the Subject field, with conversation name in brackets).
• In the Description field you can find conference start time, participants list, Call brief, link to Sales Intelligence.
• On the Related tab -> Files section, you can find file with the transcription attached.
• Type Meeting is automatically added to all logged conferences.

Also, there are changes to the logging of calls with summary:

• Added Call brief to the Comments section and added link to Sales Intelligence
• Transcription file is available in the section Related -> Files

Documentation: Sales Intelligence in x-bees

[WMS-20004] - x-hop: added possibility to send audio Push-to-talk messages from x-bees conversation to x-hoppers broadcast

For instructions on how to set up and use the feature, check out the documentation: How to configure and use Push-to-talk for x-hoppers on mobile

Note: The support starts from WMS Beta 6.07.20240529.1

Improvements

[XBS-3883] - web: added information about user emotions (positive, neutral, negative, mixed) on the Transcription tab in Sales Intelligence and for real-time call and conference transcriptions

[XBS-3904] - web+mobile: updated the priority, in which integrations are displayed on the Info Frame and in x-bees Settings -> Integrations:

1. CRM integration (HubSpot / Salesforce)
2. Phonebook
3. Other integrations, in the same order as they are set in WMS -> PBX -> Integrations -> Cloud integrations - x-bees Client Integrations

[XBS-3939] - web+mobile: made improvements to the Search feature for easier navigation and better user experience:

• Added possibility to search through messages
• Split the search results into sections: Conversations, Messages, Contacts, Colleagues, displaying 3 results for each section, with the possibility to press the Show more button.
• Added tabs Conversations, Messages, Contacts, Colleagues right under the Search field which lets you easily switch between the necessary search results. Clicking on the Show more button, the relevant search results tab opens. On the Messages tab, up to 30 items are displayed; to view more results of the selected category, click Show more at the end of the search results list.
• In the Contacts section, CRM integration contacts are listed first, then Phonebook results and other contacts from other integrations set up in the system.

[XBS-4080] - web+mobile: improved the logic of CRM contacts lookup to display CRM contact (e.g. in the list of conversation members, in conversation messages, mentions, view indicators) even if the relevant integration (Salesforce / HubSpot) is not activated in x-bees Settings -> Integration

• Important: Salesforce / HubSpot Auto Logging integration should be enabled.

[XBS-4143] - xbs: made improvements to the Calendar by displaying days with no available slots, to avoid an issue when guests could book the wrong day, because unavailable days were not displayed

[WMS-19704] - web+mobile: updated the design of emails with summary and transcription of calls and conferences, as well as added topic, participants and link to Sales Intelligence

Fix

[XBS-4245] - crm: fixed an issue in which it wasn’t possible to create tasks and activities for Salesforce Accounts

Web 1.67.1.894715 / iOS 1.67.1.220361 / Android 1.67.1.220361 Date: 28.05.2024

Improvements

[XBS-4074] - web+mobile: updated the logic so that external users in Read-only conversations cannot view the list of members in the conversation

Read indicators are not displayed. Also, external users can see message reactions but cannot view who sent the reactions.

[XBS-4107] - web: improved the logic so that after clicking on a link in a conversation, the target destination opens in the same tab, instead of the new one 

Documentation: x-bees Web User Guide

[WMS-19821] - wizy: added conference dial-in numbers for Saudi Arabia and United Arab Emirates 

[WMS-20170] - wizy: made improvements to avoid an issue when a conference recording could not be started because all recorders were busy

Documentation: x-bees Videoconference

Web 1.66.1.883067 / iOS 1.66.1.218218 / Android 1.66.1.218218 Date: 22.05.2024

New Feature

[XBS-4005] - web+mobile: added possibility to filter conversations by unread messages

How-to:

1. Click on the Filter by unread button next to the Search field on the Inbox tab
2. When the filter is enabled, only conversations with unread messages are displayed

Note:

• The filter works for all tabs (All, 1-1, Group, External)
• Muted conversations are also displayed
• After refreshing the page, the filter is disabled

Improvements

[XBS-4112] - web: improved the logic so that a relevant notification is displayed if a user without a proper license or necessary permissions tries to access such features as Sales Intelligence, Live Dashboard, or Analytics via direct link

web+mobile: rolled back the changes made in XBS-4146, so that External conversations are displayed on the All tab as before

[WMS-20015] - wizy: made some performance improvements and added possibility to move a Speaker to Visitors 

How-to:

1. Hover the mouse cursor over three dots in the upper right-hand side of the user's preview
2. Click Move to visitors
3. Confirm you want to move the user to visitors

Note: The option of moving speakers to visitors is available only in Visitor mode (once the number of participants in the conference reaches 30).

Documentation: x-bees Videoconference

Fix

[WMS-19925] - web: fixed an issue in which it wasn’t possible to transfer a remote call to a Call group via drag and drop on the Favorites tab

• Note: The fix is supported starting from WMS 6.07.20240521

Documentation: x-bees Web User Guide

Web 1.65.1.874021 / iOS 1.65.1.216358 / Android 1.65.1.216358 Date: 15.05.2024

Improvements

[XBS-4130] - web: made UX/UI improvements to avoid an issue when after resizing the Info frame to its maximum width, conversation messages didn’t fit the screen

[XBS-4146] - web+mobile: excluded external conversations from the All tab, for easier navigation through conversations

Also, widened the left-side panel with the list of conversations on web.

Documentation: x-bees Web User Guide

Web 1.64.1.862884 / iOS 1.64.1.214206 / Android 1.64.1.214206 Date: 07.05.2024

Improvement

[WMS-19922] - wizy: made some UI/ UX improvements to the videoconference More actions section:

• Renamed the menu with dial-in numbers into “Dial-in & Wizyconf Station“
• Removed some options (View shortcuts, Noise suppression, and Performance settings) from More actions to make the menu more convenient to navigate and use

Documentation will be updated soon.

[WMS-18870] - ca: added the Cost column to CDR-View 2.0 report, which displays cost for external calls  

Note: The feature is supported starting from WMS 6.06.20240425.1.

Fix

[XBS-4138] - web: fixed an issue in which call control buttons were missing in case of answering a call on a remote device from x-bees Web

Web 1.63.1.853294/ iOS 1.63.1.212221 / Android 1.63.1.212221 Date: 01.05.2024

New Feature

[XBS-3880] - xbs: added Sales Intelligence feature, which with the help of AI features, allows to get valuable insights and deeply analyze calls and conferences

Requirements:

• x-bees SuperBee license
• ACL permissions: can See call recordings and can See analytics
• The following dialplan variable set in WMS -> Dialplan -> General settings -> Set dialplan variables: TRANSCRIBE_RECORDED_CALLS=yes

How-to:

1. Go to the Sales Intelligence tab on the left side panel of x-bees
2. Sales Intelligence includes the following tabs:
   - All: the list of all calls and conferences
   - Your calls: the list of your calls and conferences only
   - Company: the list of calls and conferences within the company, in which you didn’t participate

The list is sorted by time, displaying the latest calls/ conferences first. An entry on the list includes the title of the call/ conference, short summary, language, agents and clients details.

You can filter calls/ conferences by participants, service, words or phrases pronounced, date, language, duration, as well as choose to show recorded, transcribed, outbound/ inbound, or internal calls/ conferences only. By default, only recorded calls/ conferences are displayed.

When you filter data and save the filter, the filter is added as an additional tab in Sales Intelligence top panel. If needed, you can edit or delete the saved filters.

When you click on a call/ conferences, their details open. On the right you can find the Highlights section with summary and key points, next steps, etc. Also, you can listen to the call or switch to the Transcription view, change the audio speed, download the recording or transcription, or share the link.

Under the call/ conference section you can see the percentage of Agent’s or Client’s talking, talking speed (number of words per minute). Interruptions are moments during calls when call participants were talking at the same time.

Comments section allows to start a conversation with colleagues. When you write a comment, a conversation is created with all participants.

For calls and conferences that were not recorded it is not possible to listen to the audio or view the transcription. However, for conferences there is visualization of how much participants were speaking.

Documentation: Sales Intelligence in x-bees.

Improvements

[XBS-4136] - xbs: made UX and loading speed improvements to x-bees Analytics

[XBS-4141] - xbs: updated the logic so that Info frame displays information about an external user both in one-on-one and group conversations with external users

• Note: In case of a group conversation with multiple external users, the user to be displayed on the Info frame is selected randomly.

[WMS-19825] - wizy: added Microphone button to Visitor mode in conferences for better user experience

• After clicking the Mic button, a request is sent to Speakers. After accepting the request, the Visitor is moved to Speakers and is unmuted.

[WMS-19826] - wizy: added possibility for Speakers to view the list of Visitors in the conference by clicking on the number of Visitors on the top panel

• Note: The option is available on web only.

Fixes

[XBS-4095] - mobile: fixed an issue in which after tapping on Chat and Calendar links in a message on mobile, nothing happened and the links didn’t open

[WMS-19917] - wizy: fixed an issue in which x-bees mobile app crashed in case user participated in a conference as a Visitor and pressed the Leave button

Web 1.62.1.838480 / iOS 1.62.1.209746 / Android 1.62.1.209746 Date: 24.04.2024

Improvements

[XBS-3873] - web: added possibility to transfer a call to a Call group via drag and drop on the Favorites tab

Limitation: Call transfer to a call group currently doesn’t work in case of a remote call transfer, which will be fixed in future releases.

Documentation: x-bees Web User Guide

[XBS-3916] - web+mobile: made some improvements to Mute conversation feature, which include:

• Renamed the Notifications button into Mute on the Info frame
• Updated the Muted icon
• Added notifications that inform about conversation mute / unmute

[WMS-19691] - wizy: added Noise suppression icon at the top of the conference next to Performance settings, to ensure efficient use of the feature and clear audio during the conferences

[WMS-19767] - xbs: updated the logic in external meetings so that recordings are not reactivated when external users join the conference

Documentation: x-bees Videoconference

Fix

[XBS-4125] - web: fixed an issue in which it was impossible to forward a message to the same conversation

Web 1.61.1.825764 / iOS 1.61.1.207587 / Android 1.61.1.207587 Date: 17.04.2024

New Features

[WMS-19822] - web: extended the list of x-bees Client integrations with Microsoft 365, which allows to see Microsoft 365 contacts in Live and Dialpad search, as well as view and open the latest emails with the contact via Info frame

Requirements: 

x-bees-Standard license for each user who needs to use the integration

How-to:

1. To enable the integration, go to WMS -> PBX -> Integrations -> Cloud integrations
2. Click on x-bees Client integrations
3. Proceed to Ready integrations tab
4. Under Microsoft 365, click Install 

For more details on x-bees Client integrations setup, check the guide How to set up x-bees Client integrations  

Once installed, users need to activate the integration in x-bees. You can find instructions here: How to manage Client integrations in x-bees

After the integration is activated in x-bees, users can find Microsoft 365 contacts in Live and Dialpad search. Also, on the Info frame, agents can find the list of latest emails with Microsoft 365 contact. By clicking on the email entry, a separate window opens where agents can reply or forward the email. 

Documentation will be updated soon. 

Improvements

[XBS-3771] - web+mobile: added the display of Services phone numbers when choosing a Service in Dialpad and when creating SMS conversation

[XBS-3957] - web+mobile: improved the logic so that when clicking on a forwarded message, user jumps to the message in the relevant conversation, in case the conversation is public (available by link)

[XBS-3960] - web+mobile: updated the logic so that:

• draft messages are not lost after page refresh or closing the app;
• conversations with draft messages are moved to the top of the conversations list

[XBS-4058] - xbs: added localizations of the AI Assistant feature (Settings section and ‘New command’ functionality)

Limitation: The titles of AI Assistant options (Reply, Rephrase, etc.) remain in English.

[XBS-4078] - mobile: made some UX/ UI updates of the buttons displayed when accessing conversation options via swiping on mobile (updated translations, adjusted the buttons size)

[WMS-19611] - wizy: improved the logic so that conference interface language corresponds with the language of x-bees UI

[XBS-3961] - xbs: added possibility to customize size of the Info panel for improved user experience

How-to:

Hover the mouse over the Info panel border and drag it to the necessary position.

Fix

[XBS-4089] - web+mobile: fixed an issue in which it was impossible to create or update a Phonebook contact if the root domain in the email address contained more than 4 symbols

Web 1.60.1.815364 / iOS 1.60.1.205937 / Android 1.60.1.205937 Date: 11.04.2024

New Feature

[XBS-3357] - web: added AI assistant feature to x-bees conversations

How-to:

1. Click on the AI assistant icon next to the message input field or next to the necessary message in the conversation
2. Choose one of the options below:
   • Reply: generate suitable replies to the incoming message, to streamline conversations and improve response quality.
   • Rephrase: rephrase a given piece of text (can be applied to the text in the input field or the last message in conversation) .
   • Summary: generate summary of the last received messages in the conversation, to extract key points or condense information, making it easier to understand.
   • Expand: generate more informative text based on the input (can be applied to the text in the input field or the last message in conversation).
   • Explain: ask to explain some concepts or topics (can be applied to the text in the input field or the last message in conversation).
   • Shorten: shorten a lengthy text or message, to trim unnecessary details and improve readability (can be applied to the text in the input field or the last message in conversation).
   • Translate: translate text into your browser language(can be applied to the text in the input field or the last message in conversation).
3. On the dialog that pops up, AI generates the necessary text. You can copy the output, click Generate again (if you are not satisfied with the result) or Apply, for the text to appear in the message input field.
   To create your own command, click on the add (+) button on the AI assistant screen, you can create your own command.

Note: The feature is available for users with x-bees-Standard license or higher. The feature is not available for guests (users not connected to the PBX).

Current limitations:

• The feature is available in English language. Translations into other languages will be added in future releases.
• External contacts from integrations are displayed with email address instead of a name inside AI Assistant and in the generated results, which should be fixed in future releases.
• Guest user, after connecting to the PBX, should refresh the page for the AI Assistant button to be displayed.

Improvements

[XBS-4016] - web: returned the logic of accessing conversation actions by right-clicking on the conversation

Currently, there are two ways to access conversation menu: you can either right-click on it or hover on the conversation and click on the dropdown menu button.

Also, moved the Archive option to the top of conversation actions list.

Documentation: x-bees Web User Guide

Fixes

[XBS-3060] - web+mobile: fixed an issue in which email was displayed instead of user/CRM contact name in the mentions list

[XBS-3919] - web: fixed an issue in which instead of a colleague name, a random external contact or phone number was displayed in system messages related to adding / removing / joining a group conversation

[XBS-4032] - web: fixed an issue in which colleague’s name was replaced with CRM contact name on Live dashboard and in push notifications

[WMS-18928] - ca: fixed an issue in which scheduled reports in CDR-View2.0 disappeared from the list of scheduled reports after some time

Documentation: CDR-View in x-bees

x-bees Conference Date: 09.04.2024

Improvement

[WMS-19358] - wizy: introduced half-webinar mode to boost performance in case of conferences with a large number of participants 

Half-webinar mode suggests there are Speakers and Visitors in the conference (for meetings with more than 30 participants). First 30 members who join the conference are automatically added as Speakers, while the rest participants join as Visitors. 

Visitors have access to a limited conference functionality compared to Speakers:

• Visitors do not have Mute/ Unmute and Start/ Stop camera buttons. 
• If a Visitor wants to speak in the conference, they should raise a hand and a Speaker should admit the request. When the request is admitted, Visitor is moved to Speakers. There is no restriction to the number of Visitors that can be moved to Speakers. 
• A separate counter at the top displays the number of visitors in the conference.
• Speakers can manage Visitor requests (Reject/ Admit visitors) via push notifications or via the Participants panel.
  Note: It is currently not possible for speakers to manage visitor requests via mobile. 

Documentation: x-bees Videoconference

Web 1.59.1.801369 / iOS 1.59.1.203678 / Android 1.59.1.203678 Date: 03.04.2024

Features

[XBS-3612] - web+mobile: added possibility to send 2-way MMS for US/Canada CLASSOUND DIDs

Requirements:

• Activated CLASSOUND
• CLASSOUND DID configured as SMS number for at least one Service (Call group) in WMS (Dialplan -> Call Groups -> edit Call Group -> SMS number). Otherwise, the option “Create SMS conversation“ is not available.
• WMS 6.04.20231020 or higher
• Currently, sending MMS is only available for US and Canada, so both numbers (customer and service number) should be US/ Canadian (starting with +1).

How-to:

1. Click on the + button on the top panel and select Create SMS conversation
2. Enter the recipient's phone number and choose Service
3. Click Create conversation
4. In the conversation you’ve just created, click on the attach icon to the left of the message field and choose the file you want to send

Note:

• You can find the list of supported files on this page: List of Supported File Types for Two-Way MMS
• The allowed number of files that can be sent in a MMS is 10.
• The maximum allowed size of MMS message is 3.5 MB. When adding multiple files, if their total size exceeds the 3.5 MB limit, some of the files are deleted so that the remaining ones are not more than 3.5 MB.
• When sending a text message along with an attachment, the text is sent as an SMS and the attachment as MMS. In this case, the same text limits apply as for SMS: 670 characters.
• In case of sending a text file, the operator transforms the file into text, so the recipient receives an SMS (or several SMS, if the length of the original message is more than 4500 characters).

Documentation: How to send and receive SMS/ MMS via CLASSOUND

[XBS-3896] - mobile: added possibility to Mute, Archive, or Mark conversation as read/unread by swiping the conversation to the left on mobile

Improvements

[XBS-3856] - web+mobile: updated the logic so that external contact data (e.g. name, company) from a CRM integration are displayed in x-bees without the need to open Info frame in case of a conversation with one external user

Also, added display of the relevant CRM integration (HubSpot, Salesforce) icon.

Current limitation: x-bees may not update contact information if changes were made outside x-bees, e.g. when updating a contact directly from CRM integration.

[WMS-18622] - wda: improved the logic of Ring and Wait Time metrics in Cloud Analytics (CDR-View 2.0) to provide more accurate data

• Ring time reflects the time when an agent is being called. In case of a call group, if at least 1 available agent is called, it is considered ring time. If there are no available members in the call group, it is considered wait time.
• Wait time consists of time spent in IVR, listening to announcements, in queue while no agents are available, and time when the call was put on hold.

Note: The updated logic is applied starting from WMS Beta 6.06.20240328.1. 

Documentation: CDR-View in x-bees.

x-bees Analytics Date: 28.03.2024

New Feature

[WMS-19666] - ca: added a new Liveboard “Meeting View” in x-bees, which displays conference analytics, including the date and time of the conference, conference title, duration, number of attendees and attendees list etc.

How-to:

1. Go to Analytics tab in x-bees
2. Find and open the “MeetingView” Liveboard

Documentation will be updated soon. 

Web 1.58.1.791120 / iOS 1.58.1.201622 / Android 1.58.1.201622 Date: 27.03.2024

New Feature

[XBS-3369] - web: added possibility to play an audio file right in x-bees conversation, without downloading it

Note:

• When you change volume, it is applied for the current audio file only. By default, the highest volume is set and needs to be adjusted for each file separately, if required.
• Audio files more than 15 Mb need to be loaded first.
• Playing audio is paused in case a conference starts.
• The audio player is interrupted in case of a call or after switching to another conversation.

Limitation:
The audio player is interrupted in case of opening Info frame in the conversation or in case of scrolling the conversation history too high.

Documentation: x-bees Web User Guide

Improvements

[XBS-3905] - web+mobile: enabled access to Phonebook integration for x-bees users with x-bees-Basic license

[XBS-3943] - web+mobile: made some UI/UX improvements to Phonebook integration data on the Info frame

[XBS-3944] - web+mobile: made some UI/UX improvements to HubSpot and Salesforce integrations

Documentation: Salesforce Integration with x-bees, HubSpot Integration with x-bees

Fix

[XBS-3962] - web: fixed an issue in which external contact name was displayed instead of a colleague’s name in user mentions, notifications and in conversation members list

[WMS-19011] - ca: fixed an issue in which scheduled reports in CSV format with Rolling date filter displayed incorrect data (the same report was sent every time)

Web 1.57.1.783319 / iOS 1.57.1.200034 / Android 1.57.1.200034 Date: 21.03.2024

New Feature

[XBS-3886] - web: reorganized the logic of archiving conversations

• Renamed the "Hide" option into "Archive" to better reflect its purpose
• Introduced a new button "More" to access conversation actions, replacing the need for right-clicking on it. The button appears upon hovering over a conversation in the list of active conversations and provides a dropdown menu with actions such as "Mark as unread," "Archive," "Mute," and "Leave conversation"
• When a conversation is archived, a tooltip is displayed with the title "[Conversation name] is archived," along with an option to undo the action

Fixes

[XBS-3743] - web: fixed an issue when a broken group conversation was created after transitioning a SIP call to a video conference

[XBS-3938] - web: fixed an issue where user remained present in a video conference despite exiting it via the Leave button in the conversations list while having another conversation open

[XBS-3945] - mobile: fixed an issue where search results from iFrame integrations were either missing or duplicated in mobile apps

Integrations

[XBS-3972] - int: fixed an issue where the Salesforce integration couldn't be activated in x-bees due to the missing matched contact owner

Documentation: Salesforce Integration with x-bees

Web 1.56.1.769874 / iOS 1.56.1.197954 / Android 1.56.1.197954 Date: 15.03.2024

Improvements

[XBS-3763] - web+mobile: made UI improvements of x-bees Settings by updating the Settings icons

[XBS-3859] - web+mobile: improved the logic so that external contact name is displayed even if Info frame with the external contact details was not opened

[WMS-19371] - wizy: added support of the conference Transcription and Subtitles features in x-bees mobile app

[XBS-3913] - int: updated the logic so that HubSpot and Salesforce iFrame integrations are enabled by default for all platforms after activating the integrations in WMS

Documentation: How to set up x-bees Client integrations

Fixes

[XBS-3602] - web: fixed an issue with “Set a status” screen in which the date until which the status should be enabled was not displayed on the screen

[XBS-3790] - web: fixed an issue, in which user was not routed to the necessary message after following the direct link to the message

Integrations

HubSpot, Salesforce 

[XBS-3836] - web+mobile: moved the button which logs user out from CRM integration from the Info frame to Settings -> Integrations

To log out from an integration inside x-bees, go to Settings -> Integrations -> click Logout next to the relevant integration

Phonebook

[XBS-3920] - web: fixed an issue in which contact search by email displayed results that didn’t fully match the searched email

Web 1.55.1.756805 / iOS 1.55.1.195412 / Android 1.55.1.195412 Date: 06.03.2024

Improvements

[XBS-3817] - web: added Dark mode support on web

How-to:

1. Go to Settings -> Color theme
2. Choose the option Dark

Current limitations: Support for Dark mode for Kite settings, Meeting Scheduler, and Transcription feature will be added in future releases.

[WMS-19439] - wizy: improved the logic in case all participants of the conference left and didn’t stop the recording and transcription, so that the conference is automatically ended in up to 30 seconds (instead of up to 10 min as before)

Fixes

[XBS-3796] - web: fixed an issue with the Transcription feature in which after putting the call on hold or stopping the recording the transcription in progress icon was still displayed until the call was ended

[XBS-3823] - web: fixed an issue in which Transcription button was missing in call dialog on the caller side in case the call was made to a Call group

Integrations

Salesforce

[XBS-3767] - mobile: added support of Salesforce integration on mobile

[WMS-19360] - int: improved the logic so that an event is created in Salesforce each time a conference is scheduled or a meeting took place in x-bees

Documentation: Salesforce Integration with x-bees

HubSpot 

[XBS-3868] - mobile: fixed an issue with HubSpot activation on mobile in which the button "Sign in with HubSpot" was unavailable for tap on certain mobile devices

Documentation: HubSpot Integration with x-bees

Web 1.54.1.745248 / iOS 1.54.1.193437 / Android 1.54.1.193437 Date: 28.02.2024

New Features

[XBS-3536] - web+mobile: improved the logic so that Phonebook / CRM contact information is displayed on the Info frame in case of external conversations with only one external user (conversations created for calls, fax, voicemail and SMS events)

[XBS-3768] - mobile: added support for HubSpot integration display in x-bees mobile apps

Note: For the integration to be available on mobile, make sure the relevant settings are chosen in WMS -> PBX -> Cloud integrations -> x-bees Client integrations -> HubSpot: the option “All” should be chosen in the field “Available on platforms”.

Documentation: How to set up x-bees Client integrations

Fixes

[XBS-2926] - web: fixed an issue in which user presence was displayed as unavailable and there was no remote device in the Dialpad list after opening several x-bees tabs and clicking the button Use here

[XBS-3795] - web: fixed an issue in which a false transcription in progress icon was displayed on the Transcription dialog during a call, which didn’t disappear even after the call was ended

[XBS-3803] - web: fixed an issue in which Live dashboard displayed the transcription only for the first leg of a transferred call

Web 1.53.1.741975 / iOS 1.53.1.192083 / Android 1.53.1.192083 Date: 22.02.2024

Improvements

[WMS-18690] - wim: added possibility to enable transcription of calls that are being recorded and get call transcription and summary to email 

[XBS-3172] - wim: updated the logic to add call transcription and summary to the relevant call record in Salesforce

Documentation: How to use real-time transcription of x-bees calls and conferences (see the section Get transcriptions of calls and conferences)

[WMS-18910] - wizy: added videoconferencing feature to x-bees mobile app on Android and iOS, so that there is no need to use a separate app for videoconferences

Limitation: The Transcription feature is currently not available for videoconferences inside x-bees app. The support will be added in future releases.

[XBS-3339] - web: updated the logic so that content entered into a form on the Info frame is preserved when a call or conference starts/ ends and after switching between conversations

Fixes

[XBS-1987] - web+mobile: fixed an issue in which the notification “Cannot complete operation, try again later” was displayed twice when updating/ deleting personal or conversation avatar when internet connection was lost

[WMS-19111] - int: fixed an issue in which all calls performed via x-bees were displayed as Outbound in HubSpot

[WMS-19164] - ca: fixed an issue in which "Error in loading data Query timed on database" message was displayed in scheduled report file instead of the actual data 

[WMS-19284] - ca: improved the loading speed of Cloud Analytics (CDR-View 2.0) reports

Documentation: CDR-View in x-bees

Web 1.52.1.731508 / iOS 1.52.1. / Android 1.52.1. Date: 14.02.2024

Improvements

[XBS-2872] - kite: improved the logic so that when a PBX user tries to create a conversation or schedule a meeting with himself, the relevant error message is displayed

[XBS-3452] - web+mobile: improved the logic to avoid an issue when PBX users could be considered as external members in some cases (e.g. after connecting to PBX) and the conversation switched to external

[XBS-3834] - android: temporarily disabled Dark mode on Android to avoid some UI/ UX issues

Fixes

[WMS-19225] - wizy: fixed an issue in which PBX users joining the conference from mobile were presented as external users

[XBS-3759] - web: fixed UI issue with flickering fonts which occurred when first loading x-bees page

HubSpot Integration:

[XBS-3828] - web: fixed an issue in which absent name of a HubSpot contact was displayed with “null” instead of the name in call dialog and on the History tab

[XBS-3831] - web: fixed an issue with HubSpot integration in which match could not be found via mobile phone number

Web 1.51.1.721500 / iOS 1.51.1.187540 / Android 1.51.1.187540 Date: 07.02.2024

Improvements

[XBS-3639] - int: made improvements to contact name lookup (implemented in ticket XBS-3330), so that when mentioning an external user, instead of an email, the username is displayed (taken from x-bees Client integration on the Info frame)

Note: For the name to be displayed, the Info frame should be previously opened.

[XBS-3685] - web: improved the search logic so that searched values are not erased when clicking outside the Search field

[XBS-3760] - web+mobile: added formatting of a phone number entered in a Search field, to remove special characters (e.g. hyphen, period, space, brackets, asterisk, or hash) and give possibility to make a call from Search

[WMS-18889] - web: made some performance and stability improvements to x-bees conference

Made improvements to x-bees Client integrations:

1) HubSpot

• Added Wrong match functionality
• Fixed an issue of incorrect display of Record Owner
• Fixed an issue when email and meeting activities were not displayed in Activity History on the Info frame
• Fixed an issue when activities in Activity History were displayed in incorrect order
• Resolved an issue when creating an contact with email or phone number which was different from the one of the current conversation led to “No matches in HubSpot” notification
• Resolved an issue when HubSpot error messages were not displayed for x-bees user (e.g. when trying to create a duplicate contact)
• Minor UI/ UX fixes and improvements

2) Salesforce 

• Minor authorization improvements
• Minor UI/ UX fixes and improvements

Fix

[XBS-3310] - web+mobile: fixed an issue in which there was no unread message indicator in conversation in some cases (e.g. after sleep mode, after refreshing the page/ reopening the app on mobile, after login, etc.)

Web 1.50.2.713704 / iOS 1.50.2.185816 / Android  1.50.2.185816 Date: 01.02.2024

New Feature

[XBS-3300] - xbs: added possibility to view real-time transcription of the conference in a separate window or on the Info tab and access the conference transcription in x-bees conversation afterwards

Requirements:

• x-bees Standard license or higher
• Transcription feature enabled in the conference
• To be able to access transcriptions, user should have ACL “Can See call recordings” in WMS. If the user has the permission but did not participate in the conference, to be able to access the transcription, the user should have ACL “Can See analytics” of the users who participated in the conference.

How-to:

1. To view transcription during the conference, click the Transcription button in the top right corner under the Info button.
2. A separate window opens where you can see the transcription of the conference in real time. In case you expand it, the real-time transcription gets displayed on the Info tab.

When the conference ends, you can find the link to the transcription in the conversation and can either open or download the transcription, which provides the possibility to review the conversation afterwards.

• Limitation: In some cases, in downloaded transcriptions there could be an email of external contact instead of a name.
• It is not possible to view real-time transcription on mobile, however, mobile version allows to download the transcription.
• Currently, only English, Italian, and Spanish languages are supported. Support of French and German should be added later. 

Documentation: How to use real-time transcription of x-bees calls and conferences

Web 1.50.1.710812 / iOS 1.50.1.185339 / Android 1.50.1.185339 Date: 30.01.2024

Improvements

[WMS-18733] - int: added HubSpot and Salesforce integrations to the Ready integrations tab in WMS -> PBX -> Integrations -> Cloud integrations -> x-bees Client integrations

The integrations ensure display of CRM data on the Info frame in x-bees and in Live Search and Dialpad search, as well as allow to create tasks and new contacts/ leads via x-bees, etc.

The default settings are:

• Notify users if authorization is required: Disabled
• Available on platforms: Web

Documentation: x-bees Admin Guide

[XBS-3330] - int: updated the logic of external contact lookup so that in case there is a match in integration contacts, the name of the contact is used for one-on-one conversation title and Info frame

Important: External contact lookup is performed after opening the Info frame both on Web and mobile.

Note:

• Contact name lookup is performed in highest priority integration first (by default, the lookup is performed in Phonebooks first and then in other integrations).
• External contact name is applied for conversation name on the Inbox, conversation top header, Info frame, message header, reactions, in History and on Live Dashboard (in tooltips).
• In case of a call, for the lookup data to be displayed in the Call popup, Conversation name on Inbox, and Call dialog, make sure the relevant integration is enabled in WMS: HubSpot Auto Logging or SalesForce Auto Logging.

 Documentation: x-bees Admin Guide

x-bees Conference Date: 29.01.2024

Improvement

[WMS-18824] - wizy: enabled the feature of sending emails with conference summary and transcription to the PBX users participating in the conference, if Transcription was enabled

Also, next to the conference title you can now see the language of the transcription (e.g. EN for English).

Documentation: x-bees Videoconference

Web 1.49.2.704034 / iOS 1.49.2.184041 / Android 1.49.2.184041 Date: 25.01.2024

Hotfix

[XBS-3775] - web+mobile: fixed an occasional issue in which conversation history could not be loaded in some cases: 

a) after editing a conversation with external member and refreshing the page on web;

b) after creating a new conversation, sending a message, closing the app and returning to the conversation on mobile

Web 1.49.1.701410 / iOS 1.49.1.183604 / Android 1.49.1.183604 Date: 24.01.2024

New Features

[XBS-3257] - web+mobile: added possibility to provide direct link to a message in a conversation

How-to:

1. Hover the mouse over the necessary message and choose Copy link
2. The link gets copied to your clipboard

[XBS-3456] - web: added Speech-to-text feature which can be used for search and sending messages

How-to:

• Click the Speech-to-text button in the Search field or in the message input field and say the necessary information.

Note:

• Language for speech-to-text recognition corresponds to your browser language and is taken from browser Settings -> Preferred languages.
• The timeout after which the speech-to-text feature is deactivated if there is no audio input is the following:
  a) Search field: 5 sec
  b) Message input field: 15 sec

• When the Speech-to-text button is active, the message input field is deactivated, to avoid reordering of text in case of accidental clicks on the input field.
• For SMS, if the recognized text exceeds the SMS text limit of 670 characters, the text is cut to the allowed text size. Once the limit is reached, the Speech-to-text button is disabled.
• Firefox browser is not supported.

Documentation will be updated soon. 

[XBS-3728] - web+mobile: improved the logic of Services display during Service assign, so that the list of available services is grouped by the PBX they belong to, with the first PBX being the PBX the user belongs to, and sorted alphabetically

[WMS-18497] - col: added Agents tab to CDR-View2.0 Liveboard, which displays data grouped by users including the number of calls, talk time and ring time

Documentation: CDR-View in x-bees

[WMS-19051] - wizy: added possibility to decide if you want to have recordings and transcription started automatically in the conference with external members

How-to:

1. In the conference, click More actions (three dots)
2. Proceed to Settings -> External meetings
3. Manage Auto transcription and Auto recording settings
4. Click OK

Fixes

[XBS-2224] - web: fixed an issue in which audio notification on conference start played again in some cases (e.g. after refreshing the page or after temporary loss of internet connection)

Also, fixed an issue in which conference stayed active for a long time after everyone left, if the Transcription was enabled. If the transcription and recording are enabled and everyone leaves the conference, the conference is automatically ended after 5 min timeout.

x-bees Conference Date: 22.01.2024

Improvement

[WMS-18876] - wizy: updated the logic of the Transcription feature, so that the recording of the conference is started automatically if Transcription is enabled 

• Complemented with some other x-bees features coming up in future, this will allow agents to easily view the meeting data whenever required and never miss out anything important.
• If you do not want the conference to be recorded, you can disable it anytime via More actions (three dots) -> Stop recording.

Documentation: x-bees Videoconference

Web 1.48.2.686679 / iOS 1.48.2.180587 / Android 1.48.2.180587 Date: 12.01.2024

Fixes

[XBS-3582] - mobile: fixed an issue in which x-bees application didn’t open after tapping on the “Open app” button on x-bees mobile landing page

[XBS-3742] - mobile: improved the logic so that “There are no chats” notification is not displayed on the Inbox tab if user has only one chat with an active conference

Web 1.48.1.684166 / iOS 1.48.1. / Android 1.48.1 Date: 11.01.2024

Improvements

[WMS-18744] - wms: made improvements to the iFrame integrations section and HubSpot and Salesforce integrations in WMS:

• Renamed iFrame Integrations into x-bees Client integrations
• Renamed the tab Wildix integrations into Ready integrations
• Renamed HubSpot Automation and Salesforce Automation into HubSpot Auto Logging and Salesforce Auto Logging
• Removed the tag beta next to the HubSpot and Salesforce Auto Logging integrations.
• Moved HubSpot and Salesforce integration to the top of the list on the WMS -> PBX -> Integrations -> Cloud integrations page

Documentation: How to set up x-bees Client integrations

[XBS-3723] - mobile: improved the logic to avoid requesting microphone and camera permissions from a guest user that has logged in to the app but didn’t use features that require the mentioned permissions
The permissions are requested when the guest uses the relevant features, e.g. changes avatar, sends a file via taking a photo etc.

Web 1.47.2.677549 / iOS 1.47.2 / Android 1.47.2 Date: 04.01.2024

Improvements

[XBS-3263] - mobile: improved mobile user experience by prompting users to turn on the app notifications

• Added a popup being displayed upon the initial app installation
• Improved engagement by displaying a popup after 2 days for users who haven't enabled notification settings, with subsequent reminders after 7 days and then every 14 days
• Added a status icon in the Settings visualizing disabled notifications

[XBS-3360] - web + mobile: improved user experience by providing clearer instructions for users who attempt to join a private conversation with incorrect email addresses

[XBS-3583] - mobile: optimized mobile web user experience by removing unnecessary prompts requesting to add x-bees to Home screen and enable push notifications

[XBS-3608] - int: updated iFrame integrations setup process by adding possibility to allow or block access to the integration for certain emails and choose on which platforms the integration should be available

How-to:

• Go to WMS -> PBX -> Integrations -> Cloud integrations -> iFrame integrations
• When adding an integration, enter the necessary user emails into the following fields, if required:
  • field “Make integration available only to”: By default, the integration is available to all users. To make the integration available only to a limited number of users, enter their emails here. You can enter multiple emails separated by commas
  • field “Block user access”: Here you can enter emails of users who should not have access to the integration
• Note: "Block user access" has higher priority, meaning that if both fields are configured, for example, "Make integration available only to=agentA@wildix.com" and "Block user access=agentB@wildix.com", access to the integration will be blocked for agentB@wildix.com, while it will be granted to all other users who are not specifically listed in "Block user access"

Documentation: How to set up x-bees Client integrations

[XBS-3681] - mobile: improved mobile app adoption by prompting external users to install the app while engaging in a conversation or scheduling a meeting with an agent

Hotfix

[XBS-3710] - web + mobile: fixed an issue with Salesforce and HubSpot integrations being not displayed in Info frame after releasing XBS-3608

x-bees Conference Date: 26.12.2023

Improvement

[WMS-18682] - wizy: for more flexibility and convenience, improved the logic of the Transcription feature by splitting the Transcription and Subtitles functionality and by adding possibility to enable/ disable Subtitles 

Transcription performs text-to-speech transcription of what is said during the conference, while the Subtitles feature displays subtitles to a user.

To enable Subtitles:

1. Click three dots (More actions) 
2. Press Enable Subtitles

Note:

• By default, Subtitles are disabled. With Subtitles enabled, when participants talk in the conference, the user can see the relevant subtitles at the bottom of the screen.
• To enable Subtitles, Transcription should be turned on. If Transcription is disabled, the Enable subtitles button becomes inactive. 

Documentation: x-bees Videoconference

iOS 1.46.3.176176 / Android 1.46.3.176176 Date: 25.12.2023

New Feature

[XBS-3519] - mobile: added the new the logic, in which a new conversation is automatically created when receiving an incoming call from an external number / when performing an outgoing call to an external number

Note:

• The conversation is created in case the call was answered.
• When opening the conversation, there is a Call button next to the Conference icon which allows to perform a SIP call from the conversation.
• Service, to/ from which the call was made, is automatically added to the conversation. It is not possible to change the Service.
• In case the Service doesn’t have an SMS number, the message field in the conversation is inactive.
• It is possible to add colleagues to the conversation. If the invited agent calls the external user via the same service, the conversation is reused. Otherwise, a new conversation is created.

Limitation:

• In case of a WMS v. 6.05.20231215 or lower, Service tag may be missing for conversations created after performing an outgoing call, and a duplicate conversation can be created for the same external phone number in case of a missing Service tag.

Improvements

[XBS-3581] - mobile: improved the logic of assigning a service to make the feature more intuitive and simple

• The user who is added to the conversation at the very beginning and who performs the first reassign is not removed from the conversation. When assigning / reassigning the service, there is Apply button (the button Apply and leave is no longer used).
• Members of a service are removed only after the first assign. On subsequent reassigns, existing members of the conversation are no longer removed.
• Improved services sorting in the Services dropdown, to display services of the PBX the user belongs to at the top of the list.
• Added possibility to add Service without adding or removing members of the conversation. For this, choose Service without selecting an Assignee and click Apply.
• Improved the system message displayed after the first assign.

[WMS-17643] - wim: released a new version of Salesforce integration with x-bees

• The integration is available in WMS -> PBX -> Integrations -> x-bees tab -> Salesforce Automation and performs logging of calls and meetings between PBX users and Salesforce contacts. If you enable the new integration, the logging is performed via the new integration.
• Note: Starting from WMS Beta 6.05.20231110.2, x-bees tab in WMS -> PBX -> Integrations is renamed into Cloud integrations. 

Important: At the current development stage, it is not recommended to disable the old version of Salesforce integration yet, as part of the current functionality (e.g. the display of Salesforce contact information on the Info frame in x-bees) may become unavailable.

Documentation: Salesforce Integration with x-bees

Fix

[XBS-3596] - mobile: fixed an issue in which conversation with an external user had a wrong title and conversation avatar in search results until it was opened

Documentation:x-bees Mobile User Guide

Web 1.46.1.666086 Date: 21.12.2023

New Features

[XBS-3390] - web: added possibility to join ongoing conversations with external users via Live Dashboard

• Live Dashboard displays only ongoing conversations, which include at least one external user. Conversations between internal users are not displayed. Conversation is considered ongoing if there was a message from a customer or agent within the last 30 minutes.
• If an external user sent a message, but the agent didn’t reply yet, the conversation status on the Live Dashboard is “No reply”. When the agent replies, the conversation status is Active.
• To join a conversation, click the Join button next to the relevant conversation on the Live Dashboard.
• If the conversation is public (Available by link), there are no limitations to join the conversation. If the conversation is not public (not available by link), to be able to join the conversation via Live Dashboard, user should belong to a group with ACL “can - Intrusion” permission in WMS. The logic is the following:
  • The system checks if the user is allowed to make an intrusion to the user who has conversation with external members.
  • If the assignee of the conversation corresponds to the requirements, the intrusion is allowed.
  • In case there is no assignee, the system checks the owner of the conversation (the first user who sent message to the external member).
• The intrusion is not silent: when a user joins the conversation, all participants (both agents and guests) can see that a new member joined.
• The feature is available for users with x-bees-SuperBee license.

Note: For old conversations (created before 18 December 2023), created through the website widget with a group of agents, the Service tag is not displayed on the Live Dashboard.

[XBS-3519] - web: prepared updates for the new the logic, in which a new conversation will be automatically created when receiving an incoming call from an external number / when performing an outgoing call to an external number

Note:

• Due to technical reasons, the feature will become available on 25 December 2023.
• The conversation will be created in case the call was answered.
• When opening the conversation, there will be a Call button next to the Conference icon which allows to perform a SIP call from the conversation.
• Service, to/ from which the call was made, will be automatically added to the conversation. It is not possible to change the Service.
• In case the Service doesn’t have an SMS number, the message field in the conversation will be inactive.
• It is possible to add colleagues to the conversation. If the invited agent calls the external user via the same service, the conversation will be reused. Otherwise, a new conversation will be created.

Limitation: In case of a WMS v. 6.05.20231215 or lower, Service tag can be missing for conversations created after performing an outgoing call, and a duplicate conversation can be created for the same external phone number in case of a missing Service tag.

Improvements

[XBS-3581] - web: improved the logic of assigning a service to make the feature more intuitive and simple

• The user who is added to the conversation at the very beginning and who performs the first reassign is not removed from the conversation. When assigning / reassigning the service, there is Apply button (the button Apply and leave is no longer used).
• Members of a service are removed only after the first assign. On subsequent reassigns, existing members of the conversation are no longer removed.
• Improved services sorting in the Services dropdown, to display services of the PBX the user belongs to at the top of the list.
• Added possibility to add Service without adding or removing members of the conversation. For this, choose Service without selecting an Assignee and click Apply.
• Improved the system message displayed after the first assign.

Fixes

[XBS-3596] - web: fixed an issue in which conversation with an external user had a wrong title and conversation avatar in search results until it was opened

[WMS-16596] - int: fixed an issue in which after rescheduling or canceling an event in the calendar, the relevant slots in x-bees Scheduler still remained busy, in case of Microsoft 365 integration

[WMS-18565] - wda: fixed an issue in which Service tag was missing for conversations created after performing an outgoing call from x-bees to an external number

• Note: The changes are supported starting from WMS v. 6.05.20231129 

[WMS-18657] - ext: fixed UI issue with x-bees Chrome extension in which x-bees icon on the new event screen in Google calendar was displayed above the button “Add x-bees meeting”

Web 1.45.1.652594 / iOS 1.45.1.173159 / Android 1.45.1.173159 Date: 14.12.2023

Improvements

[XBS-3040] - mobile: added possibility to manage Sound notifications on conference start in x-bees mobile app

How-to:

1. Go to Settings -> Notifications
2. In the section Sound Notifications, enable/disable the option On conference start

Documentation: x-bees Mobile User Guide

[XBS-3484] - Ensured x-bees compliance with E911 requirements

Requirements:

• Country code set up in WMS Settings
• Language & Region is +1 (US/ Canada) or user's office number has the prefix +1
• The changes are supported starting from WMS v. 6.05.20231210

Important! Geolocation must be enabled in the browser, otherwise outgoing non-emergency calls via x-bees will be blocked (emergency calls cannot be blocked, so make sure users enable geolocation)

Documentation: CLASSOUND E911 Compliance

[WMS-18687] - applied data retention policy for Cloud Analytics (CDR-View 2.0) according to Storage licenses on a PBX

• By default, Cloud Analytics includes the data for 3 months. During this period, all relevant data is retained and available for analysis. If you require the data to be stored for a longer period of time, you need to order additional storage licenses.

See more in documentation: Rotation Policy for Cloud Analytics

[WMS-18613] - wizy: added one more noise suppression option and included Noise suppression tab in More actions -> Settings, where user can switch between Noise suppression types (default or the new version of noise suppression) and enable/ disable the feature

Documentation: x-bees Videoconference

Fixes

[XBS-3345] - web: fixed an issue when conversation page did not load, if a user opened the conversation by clicking on the new message notification during an active call

[XBS-3383] - web+mobile: fixed an issue in which incorrect number of conversation members was displayed in some cases (e.g. after adding, deleting members or assigning the conversation to a service)

Web 1.44.1.642423 / iOS 1.44.1.170878 / Android 1.44.1.170878 Date: 06.12.2023

New Feature

[XBS-3247] - web + mobile: for an easier navigation through group conversations, added the new section Chats in common to a user’s profile on the Info frame, which displays the list of conversations you and the user both participate in

How-to:

• In one-on-one conversation, click on the Info button - > see the section Chats in common.
• In group conversation, open Info frame -> find the relevant user -> click three dots -> View profile -> see the list of chats in common.

The list of common conversations is sorted by the last message date and time. The list includes names of the group conversations and a snippet of the most recent message. Clicking on the conversation, the conversation opens.

Improvement

[XBS-3101] - mobile: added possibility for external users to schedule a meeting via x-bees mobile application

How-to:

1. When guest opens an x-bees conversation, there is a Schedule button at the top
2. After pressing Schedule, the Schedule screen opens with the list of scheduled meetings and +Schedule a meeting button
3. Guest can edit the existing meeting or schedule a new one

Note: The number next to the Schedule button corresponds to the number of the scheduled meetings

Fixes

[XBS-3547] - web: fixed an issue in which headphones / Busylight started ringing after sending a new message to any conversation or opening a conversation with unread messages during an active conference

[XBS-3571] - web: fixed an issue with HubSpot Automation integration in which there were no tasks created for a contact in HubSpot in case of scheduling/ rescheduling/ canceling a meeting

[WMS-18513] - wizy: fixed an issue in which there was no audio right after connecting a new audio device (e.g. Bluetooth headset) during the conference

Documentation: x-bees Web User Guide

x-bees Conference Web / iOS 1.0.34 / Android 1.0.18 Date: 04.12.2023

Improvement

[WMS-18310] - wizy: renamed the Subtitles feature into Transcription and made some improvements for better performance: 

• Removed the Autodetect language option
• Improved the logic so that Transcription settings are saved for future conferences

[WMS-18484] - wizy: improved the logic so that performance settings chosen for the conference are saved for further conferences

Documentation: x-bees Videoconference

HubSpot integration for x-bees Date: 24.11.2023

Improvement

[WMS-17641] - wim: released a new version of HubSpot integration with x-bees (currently in Beta)

The integration is available in WMS -> PBX -> Integrations -> x-bees -> HubSpot Automation and performs logging of calls and meetings between PBX users and HubSpot contacts. If you enable the new integration, the logging is performed via the new integration.

Important: At the current development stage, it is not recommended to disable the old version of HubSpot integration yet, as part of the current functionality (e.g. the display of HubSpot contact information on the Info frame in x-bees) may become unavailable.

Documentation: How to Set Up HubSpot Integration 

Web 1.43.1.628932 / iOS 1.43.1.167737 / Android 1.43.1.167737 Date: 22.11.2023

Improvement

[XBS-3225] - web+mobile: improved search logic to ensure better search results and more flexibility (instead of looking for an exact match only, the system now provides more results that correspond to the search query)

Note: The improvement affects search in group conversations only.

Documentation: x-bees Web User Guide

Web 1.42.2.624923 / iOS 1.42.1.166558 / Android 1.42.1.166558 Date: 16.11.2023

New Features

[WMS-17639] - wim: provided an open API for x-bees conversations

• The API allows to get the list of conversations by user, create/update/delete a conversation, get information about the conversation, add/remove members from the conversation and create/edit/delete a message.
• API documentation: https://docs.wildix.com/services/index.html#api-x-bees_conversations
• For instructions on how to get token required for authentication, see the document: How to receive access token for service

[WMS-18375] - x-hop: added x-hoppers dashboard to Analytics tab in x-bees, which provides statistics about the x-hoppers usage (e.g. how long agents were connected to the conference, etc.)

How-to:

1. Open x-bees -> proceed to the Analytics tab
2. Open the Liveboard “x-hoppers: Agents Stats”

Note: The data in “x-hoppers: Agents Stats” report is displayed only in case of a PBX with x-hoppers licenses and if there were active x-hoppers calls.

Documentation: x-hoppers Analytics

[XBS-3115] - web: added possibility to use CLASSOUND 2-way SMS feature in x-bees

Requirements:

• Activated CLASSOUND
• CLASSOUND DID configured as SMS number for at least one Service (Call group) in WMS (Dialplan -> Call Groups -> edit Call Group -> SMS number). Otherwise, the option “Create SMS conversation“ is not available.
• Note: The field SMS number in Call Group settings is available starting from WMS 6.04.20231020 or higher.
• The feature is available for the following countries: Italy, United Kingdom, United States, Canada.

How-to:

1. Click on the + button on the top panel next to the Dialpad
2. Select Create SMS conversation
3. Enter the recipient's phone number
   Limitation: Only one SMS recipient is allowed in SMS conversation (sending SMS to multiple users via SMS conversation is not supported).
4. Select Service
   Note: The list of Services includes only Services (Call Groups) with SMS number added in WMS. Service cannot be changed after SMS conversation is created.
5. Click Create conversation
6. In the created conversation, type your message and click Send

Note:

• The maximum number of characters allowed in the input message field is 670.
• Sharing files, sending emoji, GIFs, editing/ forwarding messages is not allowed in SMS conversations.
• An agent can add internal members to the conversation, assign or reassign the conversation to Service members. Adding external users to SMS conversation is not allowed.
• If the agent tries to create a new SMS conversation but SMS conversation with the same Service for the current SMS number already exists, the agent is added to the existing conversation.
• If all participants left the SMS conversation and the customer sends an SMS, all service participants are added back to the conversation to ensure the customer's response is received.

Documentation: How to send and receive SMS/ MMS via CLASSOUND

[XBS-3354] - web+mobile: added possibility to create conversations with read-only mode for external users

How-to:

When creating a conversation or editing an existing one, enable the toggle in front of the option “Read only conversation”.

Note:

• External members in read-only conversation can view messages, add reactions, add new members to the conversation, but cannot send messages.
• System messages about joining / leaving the conversation are disabled.

Improvements

[WMS-18286] - wizy: added preview of participants’ videos when Tile view mode is enabled inside picture-in-picture view

Documentation: x-bees Videoconference

[XBS-3543], [XBS-3555] - web+mobile: updated links to Privacy Policy, Terms of Service and Legal Notice on x-bees login page footer

Fixes

[XBS-3457] - wms: fixed an issue when after viewing users of a specific department and choosing “All departments” option on the Colleagues tab in x-bees, the page was blank, with no results displayed.
It becomes available starting from WMS 6.05.20231019 or higher.

[XBS-3518] - web: fixed an issue in which there was a blue dot (unread message indicator) displayed next to the newly created conversation, if the conversation was created via x-bees extension

x-bees Analytics Date: 13.11.2023

Improvement

[WMS-18336] - wda: added possibility to save filter settings on the CDR-View 2.0 Liveboard, so that when opening the report the next time, the previously saved set of filters is applied. 

How-to: 

1. Apply the necessary filters
2. Click Save view to the left of the filter section at the top
3. Enter the name and click Save

The next time you open CDR-View 2.0 Liveboard, the system automatically opens the report in the saved view. 

The saved filter settings can be shared with other users. Also, you can use the saved views in the reports scheduling. 

Documentation: CDR-View in x-bees

Web 1.41.2.620851 Date: 10.11.2023

[XBS-3543] - web: updated links to Wildix Terms and Conditions and Privacy Policy on x-bees login page

x-bees Analytics Date: 10.11.2023

Improvements

[WMS-18334] - wda: added the column Service Number to CDR-View Liveboard which displays a) for an incoming call: the phone number of the trunk a customer called to b) for an outcoming call: the phone number of the trunk via which the outcoming call was made and which is displayed to a customer

Note: Service Number column is available starting from WMS 6.04. 

[WMS-18296] - wda: added the column Wait Time to CDR-View Liveboard which displays the waiting time (in seconds) in such cases as call put on hold, IVR etc. 

Documentation: CDR-View in x-bees

Web 1.41.1.618152 / iOS 1.41.1.165135 / Android 1.41.1.165135 Date: 08.11.2023

Improvements

[XBS-951] - mobile: improved the logic so that x-bees user on mobile is not automatically logged out after x-bees mobile app update, which lead to no push notifications until the app was opened and user performed relogin

• Note: The improvement is applied starting from the next update. After upgrade of the iOS or Android app to the current version, you will be automatically logged out. Please relogin after the upgrade.

[WMS-18281] - wizy: improved the logic so that video is automatically disabled during x-bees conference in case of bad connection or high CPU usage

Web 1.40.2.614244 / iOS 1.40.1.164137 / Android 1.40.1.164137 Date: 03.11.2023

New Features

[XBS-3270] - web+mobile: added possibility to search for contacts that belong to iFrame integrations

[XBS-3292] - web+mobile: added conversations filter on the Inbox screen

Conversations are split by the following tabs:

• All: displays all available conversations
• 1-1: displays one-on-one conversations with internal users
• Group: displays group conversations with internal users
• External: includes both one-on-one and group conversations with external users  

Documentation: x-bees Web User Guide

[XBS-3293] - web+mobile: added unread message counter to the conversation tabs (1-1, Group, External) on the Inbox screen

• The number next to the tab name (for the tabs 1-1, Group, External) corresponds to the number of unread messages in conversations of the relevant tab.
• On the All tab, there is no unread message counter - the total number of unread messages is displayed on the Inbox as before.
• When the new message is received, the counter gets active (blue). In case the tab was opened, but all new messages were not read, the counter becomes grey.  

Documentation: x-bees Web User Guide

[XBS-3294] - web+mobile: added tags to conversations displaying the relevant Service (Call group) or Company from HubSpot/ Salesforce integration for conversations with external users

The relevant tags, if available, are displayed under the conversation names.  

Improvements

[XBS-3272] - web+mobile: added possibility to add Service to any existing or new conversation with external users

On the Info frame of an existing conversation, there is a new option above the list of conversation members named “Service not assigned” with the button Assign in front of it. Click Assign and proceed with assigning the conversation to the necessary Service / Service member. 

Documentation: How to manage conversations and meetings with external users

[XBS-3387] - web: improved the logic so that users that are not logged in to x-bees, get to the necessary conversation after following the link from the Calendar

[XBS-3425] - web+mobile: added the field Organization to Phonebook iFrame integration

[XBS-3515] - web: added the link to Wildix Terms and Conditions on x-bees login page footer

[WMS-17742] - int: improved the accuracy of data displayed on the Phonebook section of the Info frame in cases when there are several similar phonebook contacts

Fixes

[XBS-3291] - web: fixed an issue with scheduled meetings when after rescheduling or canceling a meeting, guest added as an additional member received “The meeting was rescheduled / canceled” email, while the external user who originally scheduled the event received only “Updated invitation” notification from Google

[XBS-3453] - web+mobile: fixed an issue in which users with x-bees-SuperBee license could edit the assignee information in conversations created by users of a different company

x-bees Analytics Date: 26.10.2023

Improvement

• Added possibility to filter report data on CDR-View Liveboard by choosing the necessary filter value right on the report

How-to:

1. Select the item you want to filter data by (e.g. a phone number, internal/ outbound calls, country)
2. Right-click on it and press Filter
3. Have the report filtered  by the selected value

Note: The support starts from WMS 6.04.

Documentation: CDR-View in x-bees

Web 1.39.1.599123 / iOS 1.39.1.161003 / Android 1.39.1.161003 Date: 18.10.2023

New Features

[XBS-3181] - web: added support for iFrame integrations, which allows to set up integration with applications and services and have the data displayed in the Info frame section in x-bees

Documentation: How to set up x-bees Client integrations

[XBS-3204] - web+mobile: added integrations tab in Settings and improved the flow of authorisation to iFrame integrations on web and mobile

• In case there is an integration that is not active for a user and requires authorisation, a notification pops up that leads to Settings -> Integrations tab, where the user can activate the integration.
• The Integrations screen includes all connected integrations. Click the Activate button next to the relevant integration and log in.
• The notification is displayed when a user opens Info frame with inactive integrations or uses the search.
• If you do not want the notifications to be displayed, go to Settings -> Integrations -> disable the option Allow notifications.

Documentation: How to manage Client integrations in x-bees

Improvements

[XBS-3256] - web: improved attended transfer feature by adding possibility to put on hold/ resume the call to user whom you want to transfer the call to

Fixes

[XBS-3341] - web: fixed an issue in which it was impossible to make an attended transfer when user clicked on the name of a contact/ colleague displayed in the search results and the search was performed by name

[WMS-18115] - wda: fixed an issue in which scheduled reports in CDR-View 2.1 were not sent when PDF file type was selected

x-bees Conference Date: 17.10.2023

Improvement

[WMS-17831] - wizy: improved performance of the Subtitles feature, to ensure better speech-to-text transcription of what is being said during the conference

• The languages that are currently supported are: English, English (British), English (Australian), Spanish (United States), Italian, French, French (Canadian), German, Portuguese (Brazilian), Japanese, Korean, Chinese (Simplified), Hindi, Thai.
• Also, here is the new option “Autodetect language”. When you select it, the system automatically detects language of the speakers and performs speech-to-text transcription in the detected language.
  
  Note: Autodetect currently works only with the following languages: English, French, Spanish, Italian, German, Portuguese.  

Documentation: x-bees Videoconference

Web 1.38.1.585899 / iOS 1.38.1.158501 / Android 1.38.1.158501 Date: 04.10.2023

Improvement

• Improved the display of Talk Time on the Data Grid report, so that the data is displayed in the format hh:mm:ss for more convenience.
  

Documentation: CDR-View in x-bees

x-bees Conference Date: 27.09.2023

Improvement

Improved the logic of storing Camera, Mic, and Noise suppression preferences in x-bees conference:

1) Camera/Mic:

• Your chosen settings are applied to all conferences.
  For example: If you enable the camera in the current conference, it remains enabled in all future meetings that you participate in.

2) Noise suppression:

• Noise suppression settings are saved separately for different audio devices.
  For example: If you connect a Bluetooth headset and disable noise suppression, this preference will be stored specifically for that headset. The next time you connect that headset, noise suppression will remain disabled. If you switch to a different audio device, noise suppression will be enabled by default until you manually disable it.

Documentation: x-bees Videoconference

Web 1.37.1.579478 / iOS 1.37.1.157279 / Android 1.37.1.157279 Date: 27.09.2023

Fix

[XBS-3268] - web: fixed an issue, in which part of the conversation history was skipped when user scrolled through the conversation

Documentation: x-bees Web User Guide

x-bees Analytics Date: 21.09.2023

Improvements

[WMS-18078] - wda: added possibility to download call recordings in CDRView Liveboard 

How-to:

1. Open the Analytics tab in x-bees -> select CDRView X.X (X.X is a version) on the Home or the Liveboards tab
2. On the Data Grid tab, find the column with the sound icon
3. Click on the sound icon next to the relevant call to download the call recording

Current limitations: 

• In case of a WMS Network, you need to be logged in to the PBX, which the recording belongs to. Otherwise, the recording cannot be downloaded.  
• If there were several recordings during a call, only the latest recording is displayed. 

Another improvement: in the PBX field on the Data Grid report, PBX domain name is now displayed, instead of the serial number. 

Documentation: CDR-View in x-bees

Web 1.36.1.569834 / iOS 1.36.1.155185 / Android 1.36.1.155185 Date: 13.09.2023

Improvement

[XBS-3255] - web: added possibility to paste number into the DTMF area

Once pasted, all unsupported characters are automatically cut out.

Fixes and Improvements (for Android)

[XBS-2896] - android: made the following fixes and improvements:

• Added possibility to swipe through multiple pictures sent in a message
• Fixed an issue in which new messages indicator was displayed in an active conversation (with and without an active call or conference) and didn't disappear until user switched to another conversation
• Fixed an issue in which Phonebook integration was displayed to guest users

Web 1.35.1.566759 / iOS 1.35.1.154321 Date: 08.09.2023

New Feature

[WMS-17373] - wda: added possibility to configure Webhook integration with third-party web applications and services for sending call related events

For instructions, see documentation: How to set up Webhook integration 

Improvements

[XBS-3042] - web: made improvements to the Transfer feature to simplify attended transfer functionality

How-to:

1. Now, when clicking on the Transfer icon, a dedicated Transfer dialog appears, where you can enter user extension or send the call to your voicemail.
2. Start entering user extension, select the user from the search results below, click on the drop-down icon next to the contact and choose the Voicemail, attended transfer, or blind transfer option.
   Note: If you just click on the contact, attended transfer is performed by default.
3. During an attended transfer, a separate call dialog shows up, with the transfer button at the bottom.

Documentation will be updated soon.

[XBS-3124] - mobile: for seamless navigation between images, added possibility to swipe through multiple pictures sent in a message

[WMS-17808] - wms: improved x-bees invite links so that after clicking on the link, user email is automatically added during login and x-bees connects to the necessary PBX after login on web and mobile

Fixes

[XBS-3240] - web+mobile: fixed an issue in which new messages indicator was displayed in an active conversation (with and without an active call or conference) and didn’t disappear until user switched to another conversation

[XBS-3259] - web+mobile: fixed an issue in which Phonebook integration was displayed to guest users, which resulted in an infinite loader error on the Info frame

[XBS-3264] - web+mobile: fixed some issues in which a) it wasn’t possible to join a conference from calendar event, if the event was created with old x-bees domain (before mid-August 2023); b) instead of being redirected to the website, user was asked to install x-bees app on mobile, when opening chat and calendar links with the old domain

[WMS-17908] - wizy: fixed an issue in which the Request remote control button in More options -> Remote control -> Choose participants for remote control screen stuck in loading state, in case the request was sent to a user who didn’t have WIService installed 

Documentation: x-bees Videoconference

x-bees Web 1.34.1.559188 / iOS 1.34.1.152393 / Android 1.34.1.152393 Date: 30.08.2023

Improvements

[XBS-3114] - web+mobile: improved the logic of forwarding a message, so that 10 most recent conversations are displayed as initial search results on the forward message modal, for faster and more convenient communication

[XBS-3209] - kite: added possibility to copy widget color from existing widget and apply it to a new one

How-to:

1. When creating a new widget, click the Copy from widget button in the Widget color section
2. Select the widget you want to copy color from

[XBS-3215] - web: improved UI/ UX for some buttons in Italian, French and German languages that were displayed incorrectly

x-bees Conference Date: 28.08.2023

Improvement

[WMS-17848] - wizy: improved the Remote control feature: added Remote control to More actions (three dots) menu. When you click on it, a separate dialog pops up with the list of participants and the search field where you can easily find the user you want to request remote control from. 

To disable remote control, go to More actions -> Remote control -> click Disable remote control button next to the relevant participant.

Documentation: x-bees Videoconference

x-bees Web 1.33.1.552589 / iOS 1.33.1.150859 / Android 1.33.1.150859 Date: 23.08.2023

Improvements

[XBS-2893] - web: added possibility to open x-caracal from x-bees

To open it:

• Go to x-bees Analytics
• Under Analytics at the top of the page, click More -> select x-caracal

Note:

• It becomes available starting from WMS 6.04.20230815.1 or higher and once all the requirements are met, check the documentation for details: x-caracal documentation

[XBS-2999] - web+mobile: added possibility to call and chat with existing or new contacts directly from the Search field

How-to:

• Insert or start typing a number/ email/ name into the Search field
• Click Phone or Chat icon to initiate communication
• If existing contacts have several numbers, click Arrow down icon and select a preferred option

[XBS-3065] - mobile: updated x-bees mobile app download flow to ensure that after installing the app via a channel-specific link, users are now directed to the intended channel automatically

[XBS-3083] - meeting scheduler: added possibility to include additional members when scheduling a meeting with an Agent via x-bees Meeting Scheduler

Documentation: x-bees Meeting Scheduler

[XBS-3110] - web+mobile: optimized offline messaging behaviour:

• implemented clear prioritization between online and offline messaging: messages are now appropriately taken from the cache and synced when a device is online, avoiding any losses in message history
• implemented a mechanism to manage cache expiration, ensuring that cached resources are removed when they are no longer needed, improving memory usage

[XBS-3125] - web+mobile: improved Colleagues tab: users are now listed in alphabetical order

Fix

[XBS-2922] - web: fixed an issue where digits in messages, links to conversations or phone numbers copied using the "Copy" button were displayed with extra unnecessary symbols if inserted in Gmail on macOS

x-bees Analytics Date: 17.08.2023

Improvements

[XBS-3011] - wda: added CDR-View Liveboard to x-bees Analytics

[WMS-17807] - wda: added a new report "Call Quality" to CDR-View Liveboard

• currently in Beta stage
• available from WMS 6.04.20230815.1

Documentation: CDR-View in x-bees

x-bees Web 1.32.1.543668 / iOS 1.32.1.148977 / Android 1.32.1.148977 Date: 14.08.2023 

New Feature

[WMS-17676] - wizy: added Picture-in-Picture feature to x-bees conferences which lets you to always keep track of what is going on in the conference even if you have to switch to other tabs

Note:

• Currently, only Google Chrome browser is supported.

How-to:

• To use the feature, click three dots (More actions) -> Enable Picture-in-Picture
• When enabled, picture-in-picture always stays on top of your other windows. Hovering the mouse over the picture-in-picture screen, you have the following options:
  • Mute/ unmute
  • Start/ stop video
  • Leave conference
  • Back to tab (returns you to the x-bees tab with the conference and disables the Picture-in-Picture option)
• Also, on the picture-in-picture view, you can see:
  • if microphone of a user is enabled or not
  • raised hands: names of the first three users who raised hands as well as how many more raised hands there are 

Limitations:

• There is no video preview in Tile View
• When you or another user disable the video, the avatar displayed in PiP view is not the one uploaded by the user, but the default one (with user initials)

Documentation: x-bees Videoconference

Improvements

[XBS-2835] - web+mobile: improved the logic so that when user email is changed or user is deleted, conversations created by this user are not changed to guest conversations  

[XBS-3000], [XBS-3001] - web+mobile: added integration with PBX Phonebooks

• The support starts from WMS 6.03.20230630.3 or higher
• The integration is enabled by default, for users with x-bees Standard license or higher
• Phonebook information is available on the Info frame along with the following sections: 
  • About (extension, email, phone number) 
  • CRM Details (information from the CRM integration if available) 
• Phonebook section includes such fields as Name, email, mobile, address, etc, and lets to edit a contact or create a new one. In case of adding/ editing a phonebook contact via x-bees, the changes are synced with the Phonebook

[XBS-3108] - web+mobile: made some UI/ UX improvements which include: 

• Changed the size of the Chat link and Scheduler link buttons
• Added chat and scheduler links to Profile details section
• Updated the copy icon on the Prof