x-bees Changelog

Web 2.50.1.2377228 / iOS 2.50.1.460035 / Android 2.50.1.460035 Date: 11.02.2026

Improvements

[XBS-6338] - rna: renamed Colleagues tab on mobile to Contacts and added Phonebooks tab within Contacts section, which allows to view Phonebook contact details, search and filter them by phonebooks

[XBS-6374] - rna: made some UI improvements unifying scrollbar styles on web for a consistent user experience

[WMS-25156] - int: added support for displaying quoted messages from WhatsApp in x-bees

Current limitation: The integration displays a customer's quoted reply in x-bees, when the original message was sent by an agent. If a customer quotes one of their own previous messages, this quote is not displayed.

Fix

[XBS-6460] - rna: fixed an issue on web, in which it was not possible to remotely control calls between two separate web application instances, (e.g., one running in Microsoft Teams and another in a browser)

Web 2.49.2.2366950 Hotfix Date: 05.02.2026

Fix

[XBS-6460] - rna: fixed an issue on web, in which it was not possible to remotely control calls between two separate web application instances, (e.g., one running in Microsoft Teams and another in a browser)

Web 2.49.1.2356117 / iOS 2.49.1.457984 / Android 2.49.1.457984 Date: 04.02.2026

Features

[XBS-4201] - rna: added support for doorphones including JPEG streaming preview and unlock button, same as for Legacy Collaboration
Setup instructions are available here: https://wildix.atlassian.net/wiki/x/CgjOAQ
Note:

• Unlock button is supported on web only.

• In case of links with Basic authentication, WIService 3.21.2 or higher is required.

Improvements

[XBS-5744] - rna: improved the logic so that the active device selected in the Dialpad on web is synced across different web apps (e.g. integrations like Zoho, Redcactus, etc.)

Note: Min. supported WMS version 7.06.20251217.1 and higher

[XBS-6250] - rna: added a SIP mode toggle on mobile, which acts similar to offline mode on Legacy Collaboration mobile apps
When enabled, user does not receive any push notifications at all (e.g. at incoming calls) and outgoing calls are routed via native GSM dialer
How-to:

1. Tap your user picture in the upper left-hand corner of the screen

2. Go to Settings → Calls

3. Use the SIP mode toggle to turn the option on or off
   Note: SIP mode is enabled by default
   [XBS-6399] - xbs: hid the promo banner in chat conversations for guests on web and mobile to reduce distractions and to ensure better user experience

Fixes

[XBS-6339] - rna: fixed an issue when joining a meeting via link in the calendar, meeting in a wrong conversation was started in some cases

[XBS-6366] - rna: fixed an issue when caller name was incorrectly displayed in call popup and it wasn’t possible to answer or decline a call in native app, if the caller name included an apostrophe or a special character

• x-bees native app v.0.5.30

[XBS-5318] - sf: added possibility to create new Contact right from Salesforce integration section on x-bees Info frame when there is no match found

Previously, it was possible to create new Lead only.

[XBS-6397] - sf: improved the logic so that Sales Intelligence data (e.g. recordings of calls, conferences and chats) is added to Salesforce Insight Boost

Web 2.48.1.2332943 / iOS 2.48.1.455292 / Android 2.48.1.455292 Date: 28.01.2026

Improvements

[XBS-6345] - rna: made UI improvements to ensure proper support for maximum system font size on mobile

[WMS-24960] - wms: redesigned Integrations page -> Cloud Integrations page in WMS, split integrations into categories (e.g. Apps, Connectors, Channels, AI), improved grouping and UI for easier navigation

• Custom Client integrations were moved to Apps > Third-party apps.

• Added a search bar, which allows to easily search for integrations.
  Documentation will be updated soon.

[WMS-24985] - wizy: added the possibility to enable a virtual waiting room for Webinar mode, to prevent guests from joining the session before it officially begins

How-to:

1. To enable the lobby:

• Start the webinar -> click More actions -> proceed to Webinar options -> enable Webinar mode.

2. Manage guests in the lobby:

• When enabled, guest users joining the webinar, get to the virtual waiting room until the moderator allows them to join.

• Moderator can see the number of guests in the Lobby on the Participants panel.

• To allow guests in the lobby to join the webinar, click More actions -> proceed to Webinar options -> disable Webinar mode.

Note:

• Also, this update improves the logic to avoid the scenario when guest users could not use the Join button until the moderator started the webinar.

Limitation:

• If any guest user already joined the webinar, it is not possible to enable the option.

Fixes

[XBS-6298] - rna: fixed an issue in which online status icon of a user was not displayed for colleagues without an active chat with the user

[XBS-6367] - web: fixed an occasional issue where a horizontal scrollbar appeared when quoting long messages and on the Favorites page

[XBS-5367] - xbs: added possibility to edit Account fields in both the Summary and General sections of Salesforce integration directly from the x-bees Info frame


[WMS-23882] - wda: fixed an issue in which unsuccessful attempts to send fax, without fax attachment, were displayed in History

Web 2.47.1.2309556 / iOS 2.47.1.452693 / Android 2.47.1.452693 Date: 21.01.2026

Features

[XBS-5490] - web: In the History tab, the Recording button has been updated to Play in SI, which now opens the relevant recording within Sales Intelligence
How-to:

1. Go to the History tab

2. Click the Play in SI button in the Media column next to the necessary item to open it in Sales Intelligence

Note:

• History tab now supports ACL See call recording.

• Also, added possibility to download recordings in Simplified view in Sales Intelligence.

[XBS-6137] - rna: added possibility to add a Chats tab to Sales Intelligence, enabling direct access to external chat conversations

• The Chats tab displays conversations including such information as Name, Date, Language, Agents, Clients.

• Only conversations with external users are displayed, e.g. WhatsApp, Kite, SMS.

• When opening a chat in Sales Intelligence, you can ask AI questions about the conversation, translate the conversation, download transcription, and share the link to the conversation

• Chats option has also been added to the Filter settings, allowing chat-specific filters to refine the list of displayed conversations by Members, Content and Metadata, and Evaluations.

• Also, made some improvements on the Live Dashboard tab:

1. A confirmation dialog is now shown when joining a chat

2. Added AI Transcription button which allows to view conversation transcription in real time.
   Current limitation:

• Downloading chat attachments is currently not available

Improvements

[XBS-6229] - rna: made UI improvements on web to ensure consistent visualisation of shadows in different UI elements

Fixes

[XBS-6072] - rna: fixed an issue that was occasionally preventing users from resuming calls from hold

[XBS-6337] - mobile: fixed UI issue on Android in which messages and some UI elements were cut in case the Bold text option was enabled in the device settings

[XBS-6355] - rna: increased the maximum allowed URL length for custom Client integrations from 100 to 1024 characters, to prevent integration URLs from being automatically truncated, which could cause configuration issues

Web 2.46.1.2288241 / iOS 2.46.1.450203 / Android 2.46.1.450203 Date: 16.01.2026

Improvements

[XBS-6286] - rna: added the display of office phone numbers on Colleagues and Favorites tabs on web and mobile.

• On web, also added possibility to add contacts to the Favourites or remove them directly from the Contacts -> Colleagues tab by right-clicking and choosing Add to Favorites option

Fixes

[WMS-24981] - rna: fixed an issue in which SSO login via Office 365 in application inside native MS Teams app didn’t work correctly

[WMS-25019] - wda: fixed an issue in which Live Dashboard and user presence statuses were not updated in some rare cases

Web 2.45.2.2277382 / iOS 2.45.2 / Android 2.45.2 Date: 08.01.2026

Improvement

[XBS-6346] - xbs: made some performance improvements

Web 2.45.1.2269433 / iOS 2.45.1.447564 / Android 2.45.1.447564 Date: 07.01.2026

New Feature

[XBS-5741] - rna: added the possibility to embed custom integrations and display them in a Tab view in x-bees, enabling direct access via the navigation sidebar

The feature adds possibility to add new custom integrations and visualize them right in x-bees like iFrame (similar to WebCRM in Legacy Collaboration)

How-to:

1. Go to WMS → PBX → Integrations → Cloud Integrations -> Client Integrations

2. Add a new integration or edit an existing one and fill in the Title and Description fields

3. In Integration Type, select Tab view

4. In the Select tab icon field, choose the desired tab icon
   Note: Currently only icon names are displayed

5. Click Install to save the integration, or click Save to apply changes when editing an existing integration

6. The new integration tab will appear as a separate tab in the navigation sidebar under the Contacts

Limitations:

• The Tab view layout for some integrations e.g. Salesforce, HubSpot, Google Calendar, Microsoft 365 is currently not adaptive

• The limit for Tab view integrations is up to 5

• Tab view is currently supported on web only

• Some services do not support being displayed in the iFrame, e.g. Atlassian, Meta

Documentation will be available soon

Improvements

[XBS-5139] - xbs: added possibility to edit Contact fields in both the Summary and General sections of Salesforce integration directly from the x-bees Info frame



[WMS-24954] - wim: added Chat bot session task creation settings to Salesforce Auto Logging configuration in WMS, which allows to choose if you wish to log internal users sessions and customer sessions with chat bot

Documentation: https://wildix.atlassian.net/wiki/x/AYBJR

[WMS-24947] - wda: added Transcription filter in Cloud Analytics (CDR-View 2.0) and the transcribed icon for the calls that were transcribed

Fixes

[XBS-5456] - rna: fixed an issue on web in which intercom call was not answered automatically

[XBS-6279] - wim: fixed an issue in which Wilma chats were not logged to Salesforce

[WMS-24765] - wms: fixed an occasional issue, where call transcriptions continued to run after calls were transferred to a callback queue, even after recording was stopped

Web 2.44.1.2239496 / iOS 2.44.1.443028 / Android 2.44.1.443028 Date: 24.12.2025

Improvements

[XBS-6071] - rna: added support for setting speed dial numbers directly in Phonebook

• Speed dial can be configured in Contacts → Phonebook or in Phonebook section of Info frame when creating a new contact or editing an existing one.

• When it is set, the contact can be called using the speed dial feature code (default 80, configurable in WMS → Dialplan → Feature codes), for example: 80*3241, where 80 is the speed dial feature code and 3241 is the contact’s number.

[XBS-6079] - rna: added Offline mode on mobile, which allows to mute incoming calls or messages

[XBS-6089] - rna: added the ability to change colleagues’ presence statuses for users with the appropriate permissions on web and mobile
How to:

• Inbox tab: right-click or hover over the conversation with a colleague, click the More icon, and select Set presence status

• Favorites / Contacts tab: hover over a contact, click the Presence status icon, and set the presence status
  Note: To be able to change colleagues' presence statuses, user should have the ACL permission Can Modify presence (can be set in WMS → PBX → Users → Groups)

[XBS-6251] - rna: removed the pre-selected phonebook during contact creation to avoid cases when user could create contact in a wrong phonebook

[IT-7049] - ca: added new options in Time Bucket filter in Cloud Analytics (CDR-View 2.0): Day of week and Hour of day, which allow to build charts (e.g., column charts) and analyze completed and missed calls by hour and weekday

Fixes

[XBS-4883] - rna: fixed an issue on iOS 18 where messages remained in the input field after being sent if autocorrection was enabled

[XBS-6230] - rna: fixed an issue on Android in which the app could become unresponsive after double-tapping on a button in some cases

[XBS-6257] - rna: returned the Colleagues tab name on mobile, replacing Contacts, to reflect the available functionality

Web 2.43.1.2218392 / iOS 2.43.1.440396 / Android 2.43.1.440396 Date: 17.12.2025

Improvements

[XBS-6194] - rna: added support for Mode 1 of teams4Wildix integration for x-bees, adding them as add-ons in Microsoft Teams

[WMS-24578] - sf: added possibility to add Salesforce user ID for Chatbot assignments in Salesforce Auto Logging settings so that chat bot interactions are correctly tracked in Salesforce

Fixes

[XBS-6185] - rna: fixed an issue in which it wasn’t possible to restrict access to Inbound services settings via the ACL Cannot use -> Contact Center

[WMS-21881] - wda: fixed a rare issue in which conference recording was missing in Sales Intelligence 

[WMS-23822] - sys: fixed an issue where some call records were not immediately visible in call history

Web 2.42.1.2193226 / iOS 2.42.1.437422 / Android 2.42.1.437422 Date: 10.12.2025

New Feature

[XBS-5742] - rna: added a Phonebook tab on web, which allows to view Phonebook contact details, search and create contacts and filter them by phonebooks. The Colleagues section was also renamed to Contacts on web 
 

Improvements

[XBS-6154] - rna: improved geolocation service performance

Note: Please update the native app to the latest version

[WMS-23967] - wim: added Traces and activity vizualization with detailed event logs and performance metrics for Salesforce integration
How-to:

1. Go to WMS -> PBX -> Integrations -> Cloud integrations

2. Select Salesforce Auto Logging

3. In the Activity section, you can see a visual overview of Salesforce event activity. Select "View Traces" to access full trace details

[WMS-24344] - wizy: added support for breakout rooms in videoconference, allowing meeting hosts to split participants into smaller groups during a meeting

See the documentation for more details: https://wildix.atlassian.net/wiki/x/AQAWa

[WMS-24662] - wizy: updated conversation settings for Webinar Mode, by adding the possibility to enable 'Guests view only mode', allowing external users to join conferences as viewers only
How to:


1. Create conversation or edit a conversation settings via the Info Frame → click the More icon -> select Edit a conversation

2. Enable 'Guest view only mode' and click Save

Note: If you wish guests to have read-only access to the channel and not be able to write messages in the conversation, also activate the Read only conversation toggle

Documentation: https://wildix.atlassian.net/wiki/x/AQAWa

Fixes

[XBS-6181] - rna: fixed an occasional issue, where x-bees mobile app on Android devices could randomly reject incoming calls with "Decline (603)" error message

[WMS-22572] - ca: fixed an issue where the call recording icon was displayed for calls that were not recorded in x-bees Analytics (CDR-View 2.1). The icon is now only displayed when a recording actually exists

[WMS-24566] - wms: fixed an issue with Google calendar sync of recurrent events in x-bees

Web 2.41.1.2165507 / iOS 2.41.1.433899 / Android 2.41.1.433899 Date: 03.12.2025

New Feature

[XBS-5720] - xbs/sf: added the ability to select multiple Salesforce entities in a pop-up window during the call, giving users more control over how calls are logged in Salesforce

There are three available Logging Modes. To activate one, go to WMS -> PBX -> Integrations -> Salesforce Auto Logging and select one of the following modes:

1. Smart logging: updates a related task, created by the user during a conversation, or creates a new one if no existing conversation is found

2. Request manual matching: users will be requested to manually select related entities within 10 minutes, or create a new one

3. Require manual matching: users will be requested to manually select related entities within 10 minutes. If they do not select and confirm the creation task, any logging will be performed.

Improvements

[XBS-5942] - xbs: extended the main section for Account, Contact and Lead within Salesforce integration with x-bees, so that you can access the most important details immediately in the first tab

• Added Main Section for both Account and Contact

• Contact view now displays key information from its related Account

• The Lead Main Section includes the Lead Name and Company fields

[XBS-6122] - rna: updated the logic so that the Service dropdown when creating SMS Conversation displays only the Call groups the user belongs to

Web 2.40.1.2149217 / iOS 2.40.1.431590 / Android 2.40.1.431590 Date: 26.11.2025

New Features

[WMS-24299] - rna: added browser extension for Microsoft Edge, which includes tab management, quick launch and calendar integration

Note:

• The support for generating call and creating conversation via the context menu will be added in the future release.

• WIService 3.20.6 or higher is required.

[XBS-5987] - rna: added custom predefined presence statuses in x-bees, allowing users to create and save their own availability statuses for future use on web and mobile

How to:


1. Click on your user picture in the upper left-hand part of the screen to open Settings

2. Under Availability, click on your current user status (e.g. Available)

3. Click New status button

4. Choose one of the predefined statuses: Green: available, Yellow: away, or Red: busy. You can also select an emoji to personalize your status. Enter the status message into the field, set date and time to clear the status after (optional)

5. Check Save the status for the future use option.

6. Click Save and set

Note:

• The feature is available starting from WMS 7.05.20251120.1

• If needed, you can edit your saved custom statuses.

• If you select the options custom date and time or today for, the custom status cannot be saved for future use.

Fixes

[XBS-5647] - rna: fixed an issue on web in which the input field did not correctly apply right-click spell-check suggestions and sometimes removed letters

[XBS-6136] - xbs: fixed an issue when it was impossible to edit a Case in Salesforce integration within x-bees Info Frame

[XBS-6174] - rna: fixed an issue in which Android app crashed in some rare cases

Web 2.39.1.2128809 Date: 19.11.2025

Improvements

[WMS-23740] - rna: added AI Agents filter, which allows to filter Voice Bot calls in Sales Intelligence

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/30282939

[WMS-24124] - int: added the logic to monitor performance of Webhook integrations and automatically disable integrations that are broken

• If a Webhook integration begins to operate incorrectly, the admin is notified by email. If the degradation is consistent and continues over time, the integration is automatically disabled, and the admin receives another notification. 

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/244219905

[WMS-24609] - wizy: improved conference recording performance

[XBS-5938] - int: added possibility to create a case via Salesforce integration within x-bees Info frame

How-to:

1. Proceed to the tab Case

2. Click Create Case

3. Select record type, fill out the necessary fields and click Create

Note: The option is available on demand only.

Fixes

[XBS-4591] - rna: fixed an occasional issue, where disabled notification settings were not applied for some conversations on mobile app

[XBS-6108] - rna: fixed an occasional issue in which it was impossible to schedule Microsoft 365 meetings in x-bees

[WMS-23796] - wda: fixed an issue, where the Sales Intelligence page failed to load in some cases, e.g. when Words or Phrases filter was used

Web 2.38.1.2111145 / iOS 2.38.1.425831 / Android 2.38.1.425831 Date: 12.11.2025

Improvements

[XBS-5105] - xbs: added the ability to edit Lead fields in both the General and Address sections of Salesforce integration directly from the x-bees Info frame



[XBS-6042] - wms: added detailed post-call analytics (e.g. Talk ratio, Longest monologue, Average words per minute, etc.) in Sales Intelligence


Note: For the analytics data to be displayed, use the Interaction filter  

[XBS-6059] - rna: added support for Click-to-Call links on Android

[WMS-24311] - wizy: added integration with Outlook Classic on Windows, allowing users to create public x-bees channels and meetings with join links right in Outlook

Note: The integration is available when WIService (version 3.20.5 or higher) is installed 

[WMS-24499] - wizy: made improvements to ensure better video quality in European region  

Fixes

[XBS-4666] - mobile: fixed an issue on Android in which an incoming call group call was still ringing and hangup button was disabled when another agent answered the call or when the call was answered on a remote device


• Added the ability to decline a call received via push notification if the SIP session was not established

[XBS-6062] - rna: fixed an issue where, after installing the MSI version of the native x-bees application in large-scale deployment mode, the application requested administrator approval on first launch for standard users

[XBS-6066] - rna: fixed an issue where the mobile app did not display caller ID from local phone contacts

[XBS-6074] - rna: fixed an issue on iOS where the app icon badge count didn’t correctly reflect the actual number of in-app notifications in some cases

Web 2.37.1.2088368 / iOS 2.37.1.422823 / Android 2.37.1.422823 Date: 05.11.2025

New Feature

[WMS-24339] - wms: added possibility to preserve access to x-bees chat history in case of changing user email in WMS

• How-to:
When you change user email in WMS and save the changes, choose the option “Share chats” on the notification that pops up

• Note: The update is supported starting from WMS v.7.05.20251030.1

Improvements

[XBS-5982] - rna: updated the system message displayed on web when a recording is ready and available in Sales Intelligence, to make it clear that user can watch and download the recording there

[XBS-6002] - rna: improved the logic of displaying Available presence status

• In case the user was active within the last 15 seconds and x-bees tab is open, Available presence status is displayed, with the text “Online”

• In case the user has an open tab and was active less than 30 minutes ago, a new presence icon is displayed, outlined green circle, and the text “Last seen <time> ago”

• In case the user has an open tab and was active more than 30 minutes ago, only the “Last seen <time> ago” text is displayed

• If user has no x-bees tab open, the “Last seen <time> ago” text is displayed

[WMS-24443] - rna: added possibility for the admin to manage who can start a recording and transcription via the ACL “can/cannot use Personal Recording”

• If the user doesn’t have the necessary permissions, the Start recording option is disabled and the recording is not started automatically

Fixes

[XBS-3751] - rna: fixed an issue on mobile in which mention feature didn’t work if used in the middle or at the end of the message

[XBS-6056] - int: fixed an issue with HubSpot integration with x-bees in which the conversation title displayed the telephone number instead of the contact name, even when a contact match was found in HubSpot

[XBS-6058] - wda: fixed an issue in which x-bees didn’t display the second call as missed if call waiting was disabled

Web 2.36.1.2063354 / iOS 2.36.1.419393 / Android 2.36.1.419393 Date: 29.10.2025

New Feature

[XBS-5984] - rna: added the possibility to manage tags on the History tab on web after a call is completed

Improvements

[XBS-5870] - wms: added possibility to set custom configurations for Sales Intelligence, which gives more flexibility by letting you define the data you wish to analyze in call recordings
See more details in the documentation: https://wildix.atlassian.net/wiki/x/QwB1Ww

[XBS-5968] - xbs: made some performance improvements to the Salesforce integration with x-bees

Fixes

[XBS-5739] - rna: fixed an issue where not all pinned messages were displayed in some conversations

[XBS-6043] - rna: fixed an issue on iOS where audio was lost during a call after switching from Wi-Fi to LTE

[XBS-6068] - rna: fixed an issue in the web Beta version that could cause occasional page crashes or “New version available” notification still being displayed even after page refresh

[WMS-24456] - wda: fixed an issue in which a PBX user was logged in Salesforce and HubSpot integrations as a customer in some cases

Web 2.35.1.2044101 / iOS 2.35.1.416839 / Android 2.35.1.416839 Date: 22.10.2025

Improvements

[XBS-5617] - rna: added Open Beta environment which allows to test features on web before they get into production

How-to:

1. To switch between production and beta environments, go to Settings -> Environment

2. Choose Open Beta and click Save

Note:

• Open Beta is updated twice a week (Monday and Thursday) and is available for web version only

• Beta version is marked with an icon next to the avatar and labelled as Beta in the About section.

[XBS-5727] - xbs: added support for Cases display within Salesforce integration on the Info Frame in x-bees

• For setup instructions, check out the guide: Salesforce Integration with x-bees – Admin Guide

[XBS-5978] - rna: merged user status and status message into a single tab in user settings to simplify status management and improve usability

[WMS-24435] - ca: improved performance of the Tags report in Cloud Analytics (CDR-View 2.0), which helps to avoid the "Error in loading data" issue

Fixes

[XBS-5994] - xbs: fixed an issue causing the x-bees web app to crash when opening voicemail dialogs within the Sales Intelligence tab.

[XBS-5996] - wms: fixed an issue where AI-generated Sales Intelligence insights and UI elements displayed in mixed languages.

[XBS-5961] - xbs: fixed an issue causing the “Failed to execute ‘setItem' on ‘Storage” error in the Salesforce integration.

Web 2.34.1.2023354 / iOS 2.34.1.413808 / Android 2.34.1.413808 Date: 15.10.2025

New Feature

[XBS-5990] - wms: added Traces feature to Chat Bots, which helps to debug chat sessions by showing which tools were used, what data was returned, and other related details

Improvements

[XBS-5025] - rna: fixed an issue where text overlapped in the mobile app when a larger system font size was used on Android or iOS devices

• Note: On Android, the font size in Info frame integrations may not adjust correctly due to system-level limitations.

[XBS-5888] - sf: improved the logic so that a correct error message is displayed in case Salesforce configuration fails to load

[XBS-5935] - rna: added support for classic Outlook integration (web only)

The integration supports caller name lookup and live contact search directly in Outlook, as well as Click2Call from Outlook.

[WMS-23172] - wim: updated Salesforce Auto Logging integration configurations in WMS to give more flexibility in managing call and conference auto logging settings

See more details in the documentation: Salesforce Integration with x-bees – Admin Guide

[WMS-24156] - sf: updated x-bees Insight Boost feature within Salesforce integration by adding possibility to link x-bees Insight Boost to multiple Contacts / Leads at a time

[WMS-24206] - rna: improved the logic to avoid an issue where contact names containing comma were not displayed in call history in x-bees and in CDR-View 2.0

Note: The support starts from WMS 7.05.20251008.1.

[WMS-24444] - wizy: optimized videoconference performance

Fixes

[XBS-5777] - rna: improved the Info frame display for user details, so that when viewing conversation members and clicking a member avatar, the Info frame shows only the Message button, removing buttons related to the conversation

[XBS-5933] - kite: fixed an issue where conversations with external users were displayed incorrectly (without the blue company tag and without external user’s name in the title) in some case, e.g. when an agent’s email was linked to another PBX

[XBS-5934] - rna: fixed an issue where users could modify call settings (such as call forwarding, call waiting, and timeout) despite restrictive ACL permissions

[XBS-5969] - rna: fixed an issue where the “Open with” dialog appeared every time a user tried to play a video file from the Android app, instead of remembering the previously selected player

[XBS-5973] - wim: fixed an issue where the user’s presence status did not sync correctly with Google Calendar

[XBS-5998] - rna: fixed an issue when on some Android devices (e.g. Honeywell phones) x-bees app crashed when making or answering a call after update to app v. 2.31.1.404713

• In case accepting/ declining calls via Bluetooth is not supported on an Android device, hands-free mode is disabled by default.

[XBS-6030] - rna: fixed an issue where outgoing calls on Android 16 occasionally disconnected after two minutes

Web 2.33.1.2003199 / iOS 2.33.1.410960 / Android 2.33.1.410960 Date: 08.10.2025

Improvements

[XBS-5834] - xbs: added possibility to set up multiple HubSpot integrations

[WMS-24336] - sys: updated the logic so that voicemails are not sent to conversations

Fixes

[XBS-5629] - rna: fixed an issue in which Android application froze on the splash screen if during an active call the app was restarted

[XBS-5873] - rna: fixed an issue in the Windows native app where the incoming call pop-up for a contact marked as favourite did not close automatically

XBS-5965] - rna: fixed an issue where the typing indicator was constantly visible on the Web version

[WMS-24275] - wizy: improved conference stability and performance through better error detection and handling

Web 2.32.1.1975835 / iOS 2.32.1.407564 / Android 2.32.1.407564 Date: 01.10.2025

Improvements

[XBS-5512] - int: improved Salesforce integration with x-bees, adding possibility to enable Opportunities tab in x-bees Info frame

Also, added support for different record types on the Opportunity tab

How-to:

• To enable Opportunity tab support, go to Salesforce Settings -> Object Manager -> Opportunity -> Fields & Relationships

• Add a new custom field with the following details:

  • Field Label: conversationId

  • Length: 255

  • Field Name: conversationId

  • Enable the checkbox “Do not allow duplicate values”

  • In front of External ID field enable the checkbox “Set this field as unique record identifier from an external system”

  • Click Next

• Choose which profiles the field should be visible to

• On the next screen, remove the Add field checkbox for all items and click Save

Documentation: Salesforce Integration with x-bees – Admin Guide

[WMS-24336] - sys: improved the logic so that voicemails recorded after a call group call is transferred to an agent are not posted to group conversations

Fixes

[XBS-5960] - wms: fixed an issue in which Highlights and Insights were missing in Sales Intelligence in some cases

[XBS-5976] - rna: fixed an issue in which it was impossible to download conference recordings in Sales Intelligence

Web 2.31.1.1954894 / iOS 2.31.1.404713 / Android 2.31.1.404713 Date: 24.09.2025

New Features

[XBS-5745] - rna: added possibility to set PBX domain name in native application and added support for launchAtStartup option for .msi on Windows
 

[XBS-5759] - rna: added Voicemail tab for personal and Call Group notifications manager voicemails
 

[XBS-5856] - rna: added possibility to export conversation in .txt format on web and mobile


How-to:


1. Right-click on the necessary conversation on the Inbox tab


2. Choose the option Export conversation




Alternatively, you can access the Export conversation option via the conversation Info frame -> More.

Note:
The maximum number of messages that can be exported is 300 messages.

Improvements

[XBS-5324] - wim: improved Salesforce auto logging logic in case of multiple matches with the same email/ phone number, which allows to avoid cases when a call was logged to a Contact/ Lead different from the one displayed on the Info frame


The match is chosen in the following priority:


1. Contact / Account / Lead that was last dialled or selected via the Wrong match button on the Info frame.
   Note: It may take up to 15 minutes to sync the data across PBX users/ different devices.


2. Then, match is prioritized by type Contact -> Account -> Lead, Contact having higher priority than Lead


3. If there are several matches of the same type, the last modified item is matched by default. 

[XBS-5623] - rna: added possibility to accept/ decline incoming calls via Bluetooth devices on Android, to support Android Auto


Also, updated UI of incoming call notification. 


[XBS-5783] - rna: added localizations for Salesforce integration on web and mobile

Also updated the logic so that integrations on Info frame now automatically switch to the current system language when the app is started.

Fixes

[XBS-5753] - rna: fixed an issue on Realme Note 50 in which the screen did not wake up on incoming calls, so users could hear the ringtone but didn’t see the call screen


[XBS-5787] - rna: fixed an issue where Call waiting tone settings configured in WMS user preferences were not applied in x-bees

[XBS-5877] - rna: fixed an issue when after resuming a laptop from sleep the first attempt to send a message in a conversation failed


[XBS-5918] - rna: fixed an issue where notifications about unavailable transcription due to rotation were delayed by several minutes

[WMS-24099] - rna: fixed an issue where the microphone selected in Audio & Video settings was not synced with Chrome site settings, which could cause the laptop’s built-in mic to be used instead of the headset

Web 2.30.1.1930112 / iOS 2.30.1.401554 / Android 2.30.1.401554 Date: 17.09.2025

New Feature

[XBS-5257] - rna: improved the logic so that call and conference recordings are accessed via Sales Intelligence, with available functionality depending on user license

• For more detailed information, check out the guide How to View Call and Conference Recordings via Sales Intelligence

Improvements

[XBS-5465] - xbs: added new fields to Lead Summary in Salesforce: Lead record type, Lead owner, Address, Power, Priority, Call notes

• In case any of the fields are not present for the Lead in Salesforce, the fields are not displayed in Salesforce integration on the Info frame in x-bees.

[XBS-5598] - rna: added ability to switch the video player in Sales Intelligence to full screen mode


[XBS-5769] - rna: added Clear filters button on the History tab on web, which allows to clear all applied filters in one click


[XBS-5791] - rna: improved call stability and performance to avoid “Invalid session state“ errors in analytics

[WMS-23897] - wizy: made improvements to ensure better video quality in Asia region

Fixes

[XBS-5761] - xbs: fixed an issue after deleting a user and creating a new one with the same extension, in which chat of the deleted user could be displayed during a call with a new user

Current limitations: