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Wildix WebRTC Kite - Admin Guide - English

Wildix WebRTC Kite - Admin Guide - English

This Guide is intended for the following audience:

  • PBX administrator, since it explains how to configure Wildix Kite on PBX side

  • webmaster, since it provides the information on how to add the service to a company’s website

Updated: October 2025

Permalink: https://wildix.atlassian.net/wiki/x/EBvOAQ

Watch the video tutorial (registration is required): 

Introduction

Wildix Kite is a professional solution for business communication based on the WebRTC technology that brings Unified Communications to the corporate website. With Wildix Kite a website visitor can communicate with the company call agents via chat, audio and video, desktop and data sharing, all this with just one click.

Features supported:

  • Chat

  • Audio call

  • Video streaming

  • Desktop sharing

  • File exchange

Wildix WebRTC Kite can be added to the website in the form of:

An example of Kite implementation can be found here: www.wildix.com/contacts.

Wildix Kite is fully integrated into the Wildix telephony system:

  • Chat requests are managed by PBX users via Wildix Legacy Collaboration/ Collaboration 7 / x-bees interface

  • Audio calls can be managed from all Wildix devices

  • Wildix Kite uses a separate Dialplan which makes it easy to customize the service

  • Chat requests from Kite service can be routed to separate call agents or to call groups

Configuration

Configuration of Kite service consists of two steps:

Requirements

Browser compatibility:

  • Google Chrome

  • Mozilla Firefox

  • Safari

We recommend to use the latest stable version of a browser.

Subscription:

Check the ports to open on Firewall: Ports used by Wildix services.

Instructions for PBX admin

Dialplan configuration

  • Edit “kite” Dialplan procedure in WMS -> Dialplan -> Dialplan rules (in case “kite” Dialplan procedure is not present, you should create it first)

  • Add “internalcalls (Users dialplan)” to Included procedures

Now all the users registered to your PBX can receive calls via Kite service. In case you need to limit the numbers that can be dialed via Kite, refer to Limit access to Kite service chapter.

Create Kite link

  • Open supported web browser and type in URL bar: https://kite.wildix.com/PBX_Name/Extension_Number, where

    • PBX_Name is the PBX Name (use only PBX domain name in Kite links (do not use PBX serial)

    • Extension_Number is the extension number of user registered to this PBX or Call Group Number

Example: https://kite.wildix.com/ucit/324

  • Enter your name and email (optional) and click Connect (it is also possible to sign in via your social networks account):

After connection:

  • In case the extension entered into the URL exists, chat with this user starts automatically:

PBX user receives a chat request via Wildix Legacy Collaboration / Collaboration 7 / x-bees interface. In addition to the usual options, available in the web interface, in chat dialog with another PBX user, the following options are available for kite user, e.g. in Legacy Collaboration:

  • 1 – Transfer chat to another PBX user

  • 2 – Send chat transcript to two email addresses (Operator email/ Customer email)

  • 3 – Close chat

Kite user can initiate a call, start video streaming or screen sharing with the PBX user using the icons situated in the upper part of the screen, click the Paperclip icon to send a file or simply drag the file into the input field (support to send files only in JPEG / PDF format), click Options to:

  • End chat (log out)

  • Send chat transcript to email

  • Make an audio echo test

  • Adjust call settings by changing audio output (available only for Chrome), microphone and webcam:

  • Change the language

Resizing video during streaming for Kite users: 

Kite user can:

  • Place mouse at the bottom of video block  -> mouse cursor should change to “Resize (↓)“

  • Hold and drag the video to the bottom/ top of the screen to increase/ decrease its size