How to process and pay bills directly via WMP
This document describes how to process and pay bills directly via WMP.
Created: January 2021
Updated: September 2025
Permalink: https://wildix.atlassian.net/wiki/x/ThrOAQ
Note for Italy: the direct payment feature can be enabled on demand.
Introduction
Thanks to Wildix integration with Stripe online payment solution, you can pay bills directly on WMP. Wildix offers 4 payment methods:
Available payment method | Supported countries |
|---|---|
Single Euro Payments Area (SEPA) |
For the following countries, currency conversion is applied:
|
Bacs Direct Debit |
|
Automated Clearing House (ACH) |
|
Credit Card |
|
Apple Pay / Google Pay |
|
Pre-Authorised Debit |
|
You can process your bills on WMP -> Orders & Billing -> Account Balance. The option for making payments appears once you have Due or OverDue bills.
Please note that a billing dispute does not suspend the obligation to pay invoices.
Besides, you can download all bills in 2 formats:
pdf
csv
And there is a separate CSV file that shows CLASSOUND DIDs Usage ("Usage csv").
Direct payments
Go to WMP. To access WMP directly via Salesforce Partner Community, click More -> choose WMP in the top menu:
In WMP, proceed to Orders & Billing -> Account Balance
Click Pay your bill button:
Reminder: the button appears if you have Due or OverDue bills.
The payment method is detected automatically for your country
SEPA
For conducting a SEPA payment, provide the following information:
Email
IBAN
Account holder information: fill in Name on account and Billing address
Click Pay
The payment is completed:
You can track the confirmation status on Account Balance tab. Payout timing for SEPA payments is up to 5 business days:
Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance:
Bacs Direct Debit (UK only)
For conducting a Direct Debit payment, provide the following information:
Email
Sort code
Account number
Account holder information: fill in Name on account and Billing address
Agree to the terms and click Continue:
Confirm the payment by clicking Pay:
The payment is completed:
You can track the confirmation status on Account Balance tab. Payout timing for Bacs Direct Debit payments is up to 3 business days:
Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance:
ACH (USA only)
For conducting an ACH payment, choose US bank account in Payment method section and enter your Email and Full name:
Choose your bank and log into your bank account
To confirm the payment, click Pay:
You can track the confirmation status on Account Balance tab. Payout timing for ACH payments is up to 4 business days:
Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance:
Credit Card (USA, UK, EU)
For payments with credit card, provide the following information:
Email
Payment method: the option Card is selected by default
Card information
Name on card
Country or region: choose United States
ZIP code
Click Pay:
Credit card payments are processed immediately, the status changes to APPROVED and Running open Total changes to zero balance:
Apple Pay / Google Pay (All countries)
The Apple Pay/ Google Pay option is available worldwide. Apple Pay/ Google Pay button appears if the following requirements are met:
Apple Pay:
macOS 10.14.1 or higher / iOS 12.1 or higher
Safari browser
A valid card registered with Apple Pay
Google Pay:
Google Chrome or Safari browser
A valid card registered with Google Pay.
Click Apple Pay/ Google Pay button to proceed with payment:
Apple Pay/ Google Pay payments are processed immediately, the status changes to APPROVED and Running open Total changes to zero balance:
Pre-Authorised Debit (Canada)
For conducting a Pre-Authorised Debit payment, provide the following information:
Email
Name on account
Click Pay
At this point, connect to your bank account, click Agree to proceed:
Enter your bank account credentials and click Continue:
Verify your identity: answer a security question and click Continue:
Select a relevant account and click Continue:
To confirm the payment, click Pay:
You can track the confirmation status on Account Balance tab. Payout timing for Pre-Authorised Direct Debit payments is up to 5 business days:
Once it is approved, the status changes to APPROVED and Running open Total changes to zero balance
Auto-withdrawal activation
Note: You need to make at least one payment manually before the Auto-withdrawal option can be activated.
To activate auto-withdrawal:
Go to WMP -> Order & Billing
On the Account Balance tab, click Activate auto-withdrawal button:
Confirm activation of automatic payments:
Once enabled, invoices are paid automatically on the due date. The option of manual payments remains and, if you wish, you can still process payments via the Pay your bill button
If you wish to disable auto-withdrawal, click the Cancel auto-withdrawal button:
Early auto-payment activation
Early payments are encouraged and can help you save up to 12% off your annual invoices. In case of paying an invoice a month before the due date, you get 1% off it, which is shown as a discount off the next invoice. The discount is calculated as a daily rate of 12% per annum, so every day counts. In case the invoice is overdue by three days or more, a blanket 12% annual interest on late payments is charged, calculated as a daily rate.
To enable early auto-payment:
Log in to WMP
Go to Orders & Billing -> Account Balance
Click Enable early auto-payment
Notes:
Each invoice must be paid in full
The discount must be 20 CHF/EUR/GBP/USD or more to be credited
Deductions do not affect MRR
For late payment fees:
A minimum of 20 CHF/EUR/GBP/USD will be charged for the late payment
Interest will be added to the next invoice as a separate charge
Interest does not count toward MRR