Provisioning of Wildix devices - Admin Guide

Introduction

There are several provisioning modes supported by WMS:

• Auto-provisioning (available only for Hardware and Virtual PBXs):

For devices connected to the local LAN or remote network via VPN.

• Remote provisioning:

For remote/ unreachable devices behind NAT/ firewall.

• Auto-configuration via auto.wildixin.com:

Automatically add Wildix devices during new installations.

• Provisioning via Salesforce Partner Community:

Assign devices to PBX via Salesforce Partner Community (for devices, ordered via SFPC)

• Provisioning via WMP:

Assign devices to PBX via WMP (for devices that were ordered via WMP).

Read the chapter dedicated to Provisioning of Devices of WMS Online Guide for more information about provisioning, firmware upgrade, assigning phones, W-AIR network.

Auto-provisioning (Automatic mode) (Hardware, Virtual PBX) 

• Go to WMS -> Devices 

• Click + Add for provisioning of devices

• Select Automatic mode and click Next

• Click Scan (you can also specify the IP range for the search):

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• Select your device(s) on the list and click Next

• Wait till the device is provisioned:

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• Click Finish

• The provisioned device appears in the list of all available devices in WMS -> Devices: 

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Refer to the chapter How to assign Wildix phones to users of WMS online Guide for getting details about assigning procedure.

Remote provisioning (Semi-automatic mode) 

Read this detailed online Guide for remote provisioning of each Wildix device.

Auto-configuration (auto.wildixin.com provisioning) 

Auto-configuration allows you to automatically add and provision Wildix devices during new installations/ devices that had been reset.

Remarks:

• Auto-configuration works only in the local network (devices and PBX must be in the same network)

• To provision WP 5 phones in local networks, there should be access to the following external servers: wps.wildix.com and firmwares-cdn.wildix.com (see Ports used by Wildix services for more details). However, if the network is configured as closed (restricted), devices can only be added through the WMP portal / assigned to PBX via Salesforce Partner Community. 

• This feature is available only for Hardware and Virtual PBX

• Wildix devices support this feature starting from the certain fw version, so in case your fw version is not up to date, for the first time it is necessary to add the device manually using a regular auto-provisioning procedure

Limitations:

• If internal DHCP server is used, it must return PBX address as Primary DNS Server address

• If external DNS server is used, you must add the correct DNS record (auto.wildixin.com must be resolved to the PBX IP)

• If external DHCP server is used, you must use PBX address as Primary DNS server

• For auto-configuration of W-AIR base stations (not SB), you must first manually create a W-AIR network via WMS interface

Provisioning via Salesforce Partner Community

See details in the document Assign Devices to Customer PBX via Salesforce Partner Community.

WMP provisioning

Thanks to this provisioning mode, Wildix Partner can assign devices (W-AIR bases, media gateways, phones) to the customer’s (or to the lead’s) or reseller's customer PBX via the Portal.