CLASSOUND Activation Request
This Document contains documents for CLASSOUND Activation Requests.
Created: April 2020
Updated: December 2025
Other CLASSOUND documentation: https://wildix.atlassian.net/wiki/x/jA3OAQ
Permalink: https://wildix.atlassian.net/wiki/x/rxfOAQ
- 1 Introduction
- 2 CLASSOUND Terms of license
- 3 Procedure to order new CLASSOUND DIDs or full DIDs porting
- 3.1 Step 1. Prepare the documents
- 3.1.1 Order new DIDs
- 3.1.1.1 Austria
- 3.1.1.2 Belgium
- 3.1.1.3 Canada
- 3.1.1.4 Croatia
- 3.1.1.5 Czech Republic
- 3.1.1.6 Denmark
- 3.1.1.7 Estonia
- 3.1.1.8 Finland
- 3.1.1.9 France
- 3.1.1.10 Germany
- 3.1.1.11 Ireland
- 3.1.1.12 Italy
- 3.1.1.13 Netherlands
- 3.1.1.14 Norway
- 3.1.1.15 Poland
- 3.1.1.16 Portugal
- 3.1.1.17 Romania
- 3.1.1.18 Slovakia
- 3.1.1.19 Slovenia
- 3.1.1.20 Spain
- 3.1.1.21 Sweden
- 3.1.1.22 Switzerland
- 3.1.1.23 Turkey
- 3.1.1.24 UAE
- 3.1.1.25 United Kingdom
- 3.1.1.26 USA
- 3.1.1.27 Saudi Arabia
- 3.1.1.28 Other countries
- 3.1.2 Order new mobile DIDs
- 3.1.2.1 Austria (+43670)
- 3.1.2.2 Belgium (+32460)
- 3.1.2.3 Brazil (+5511)
- 3.1.2.4 Colombia (+57300)
- 3.1.2.5 Estonia (+3725)
- 3.1.2.6 Denmark (+45663)
- 3.1.2.7 Finland (+3584)
- 3.1.2.8 France (+339)
- 3.1.2.9 Ireland (+35386)
- 3.1.2.10 Netherlands (+3163, +3197)
- 3.1.2.11 Poland (+4845, +4857, +4873, +4878, +4888)
- 3.1.2.12 Sweden (+4670, +4676)
- 3.1.2.13 United Kingdom (+447)
- 3.1.2.14 Italy (+393)
- 3.1.2.15 Germany
- 3.1.2.16 Spain
- 3.1.2.17 Czech Republic (+420)
- 3.1.2.18 Lithuania (+370)
- 3.1.2.19 Singapore (+658)
- 3.1.2.20 Switzerland
- 3.1.3 Port existing DIDs
- 3.1.3.1 Austria
- 3.1.3.2 Belgium
- 3.1.3.3 Canada
- 3.1.3.4 Denmark
- 3.1.3.5 Estonia
- 3.1.3.6 Finland
- 3.1.3.7 France
- 3.1.3.8 Germany
- 3.1.3.9 Ireland
- 3.1.3.10 Italy
- 3.1.3.11 Luxembourg
- 3.1.3.12 Mexico
- 3.1.3.13 Netherlands
- 3.1.3.14 Norway
- 3.1.3.15 Portugal
- 3.1.3.16 Romania
- 3.1.3.17 Slovakia
- 3.1.3.18 Spain
- 3.1.3.19 Sweden
- 3.1.3.20 Switzerland
- 3.1.3.21 UK
- 3.1.3.22 USA
- 3.1.3.23 Other countries
- 3.1.1 Order new DIDs
- 3.2 Step 2. Fill out the form and upload all the required documents
- 3.1 Step 1. Prepare the documents
Introduction
CLASSOUND is the only solution that allows you to enjoy First Class Audio Quality all over the world, safely in the Cloud. It provides the First Class Sound you deserve, wherever you work.
CLASSOUND is a built-in VoIP trunk, available out of the box in the Wildix system, it is especially useful for international companies with offices in different countries because it gives them an opportunity to connect all of their offices using the same operator, and for companies who have customers and partners all over the world and simply need to place and receive international calls.
More information on CLASSOUND: https://www.wildix.com/product/classound-international-calling-service/.
Read the document How to configure and use CLASSOUND.
CLASSOUND Terms of license
All services related to the same PBX have the same terms and expiration date.
Here are some examples:
In case you activate CLASSOUND on a PBX with yearly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Yearly as well.
You have a PBX with monthly licenses. What kind of term will be applied to CLASSOUND and HWaaS for that PBX? Monthly as well.
-> You cannot have a monthly service connected to a yearly PBX (or to any PBX with a different kind of license).
Ex. of the same expiration date for services and a PBX:
You activate a PBX with yearly licenses in May 2020: expiration will be in May 2021. After a while, you order CLASSOUND for that PBX in August 2020. In this case, CLASSOUND will expire the same date as the PBX: May 2021, and the cost will be prorated to the effective period (August 2020 - May 2021).
The same rules apply to monthly and 5 year services.
-> The expiration date must be the same for the PBX and the services connected to that PBX.
Procedure to order new CLASSOUND DIDs or full DIDs porting
Step 1. Prepare the documents
The CLASSOUND Operations Team may request additional documents during the KYC process.
Order new DIDs
To order a new DID number, you need to provide address information and prepare the following documents. At the next step, you need to attach them to the order form.
Country | Required Information & Documents |
|---|---|
Austria | Address in the requested area |
Belgium | Address in the requested area |
Canada | Address for 911 service activation for Canada located End-users Documentation: CLASSOUND E911 Compliance |
Croatia | Address in the requested area |
Czech Republic | Address in the requested area |
Denmark | Address in the requested area |
Estonia | Address in the requested area |
Finland | Address in the requested area |
France |
|
Germany | Address in the requested area |
Ireland | Address in the requested area |
Italy | Address in the requested area |
Netherlands |
|
Norway |
|
Poland | Address in the requested area |
Portugal |
|
Romania | Address in the requested area |
Slovakia | Address in the requested area |
Slovenia | Address in the requested area |
Spain |
|
Sweden | Address in the requested area |
Switzerland | Address in the requested area |
Turkey |
|
UAE |
Note: After the information is received, Wildix will send an agreement via DocuSign to the provided email address. Please sign it using DocuSign. The assigned DID should be ready within 2 working days after signing the agreement. |
United Kingdom | Address in the requested area |
USA | Address for 911 service activation for USA located End-users Documentation: CLASSOUND E911 Compliance |
Saudi Arabia |
Note: After the information is received, Wildix will send an agreement via DocuSign to the provided email address. Please sign it using DocuSign. The assigned DID should be ready in about 3 working days after signing the agreement. |
Other countries |
|
Order new mobile DIDs
The following new mobile DIDs support calls in Collaboration, x-bees and Collaboration 7. Also, they allow to send 2-way SMS in x-bees / Collaboration 7. To order a new mobile DID number, you need to provide address information and prepare the following documents. At the next step, you need to attach them to the order form.
Country | Required Information & Documents |
|---|---|
Austria (+43670) |
|
Belgium (+32460) |
|
Brazil (+5511) |
|
Colombia (+57300) | Address in the requested area |
Estonia (+3725) |
|
Denmark (+45663) |
|
Finland (+3584) |
|
France (+339) |
|
Ireland (+35386) | Address in the requested area |
Netherlands (+3163, +3197) |
|
Poland (+4845, +4857, +4873, +4878, +4888) |
|
Sweden (+4670, +4676) |
|
United Kingdom (+447) | Address in the requested area |
The following new mobile DIDs allow sending 2-way SMS in x-bees / Collaboration 7 only (calls are not supported):
Country | Required Information & Documents |
|---|---|
Italy (+393) | Address in the requested area |
Germany | Address in the requested area |
Spain | Address in the requested area |
Czech Republic (+420) | Address in the requested area |
Lithuania (+370) | Address in the requested area |
Singapore (+658) | Address in the requested area |
Switzerland | Address in the requested area |
Port existing DIDs
For number porting you need to prepare the following documents:
Download, fill out and sign the LOA documents (find the LOA documents for your country below)
Professional Formatting:
The Letter of Authorization should be typed and formatted in a clear and professional manner. All the information in the LOA should be readable. Printed text is highly appreciated to enhance readability.
Accuracy of Information:
It is mandatory that all information in the LOA matches the details in the Customer Service Records with your current service provider or is consistent with your latest invoice.
Completeness:
Fill in the LOA accurately and completely. Ensure that all relevant fields are correctly and comprehensively filled out.
Number Information:
Include all the numbers that need to be ported and specify the type of numbers if known. This helps us process the porting request accurately.
If you do not wish to transfer all associated numbers, it is essential to break the skip group with your current operator. This ensures that only the desired numbers are ported.
End-User Signature and Stamp:
The LOA must be signed and stamped by the End-user or the person authorized to make this request on behalf of the customer or company, confirming their consent to the porting process.
Last invoice
Country | LOA documents |
|---|---|
Austria | |
Belgium | |
Canada | |
Denmark | |
Estonia | |
Finland | |
France | |
Germany | |
Ireland | |
Italy | |
Luxembourg | |
Mexico | |
Netherlands | |
Norway | |
Portugal | |
Romania | |
Slovakia | |
Spain | |
Sweden | |
Switzerland | |
UK | |
USA | |
Other countries | In case your country is not present on this page and there is no LOA for your country: send us the order via the form please (at a certain step you will have the option to select "Rest of the World" (for Porting only or for NEW DID only), we will get in touch with you in case any additional documents will be needed. |
Step 2. Fill out the form and upload all the required documents
Warning: Emergency calls are not available until the porting procedure is completed.
DIDs ordering/ porting can be managed via WMP. There you can add new activation/ porting requests, track the progress of already submitted ordering/ porting requests and view the list of ordered/ ported DIDs. Additionally, you are automatically updated via email about activation/ DIDs porting status.
Time frame for DIDs ordering/ porting:
New DIDs ordering - up to 3 days
Full porting: incoming DIDs - 5-20 working days; outgoing DIDs - up to 2 days
Note: In case of Instant Virtual Porting, the time frame for incoming DIDs is up to 2 days.
Only outgoing DIDs porting - up to 2 days
You can make outbound calls right after DIDs porting request is registered in the system, no need to wait till the request is completed. Usually, porting requests are registered the same business day or the next one.
You can submit your CLASSOUND request via Salesforce Partner Community in several ways:
a) Via the CLASSOUND Ordering option, which is quite quick and convenient and ideal if you need to order CLASSOUND only
b) During Quote creation process (e.g. when you order PBX, devices).
Both options are described below:
a) CLASSOUND Ordering via Salesforce Partner Community
Log in to Salesforce Partner Community
Click CLASSOUND Ordering at the top:
Fill out the following fields:
Customer Account: choose the Customer
Note:
To be able to use the CLASSOUND Ordering option, your Customer should be active (with confirmed order, active PBX licenses). Otherwise, you can order CLASSOUND when creating quote for the Customer (see the section "b) Request CLASSOUND during Quote creation in SFPC" of this guide).
CLASSOUND Ordering can be used for Customer / Partner / Reseller accounts.
b. Country: select country
CLASSOUND Service: choose the option:
Full Porting - port existing numbers to for inbound and outbound calls
Outbound Only - use existing phone numbers for outbound calls
New DIDs - order new numbers for inbound and outbound calls
New Free Phone - order new free phone (toll-free) numbers for inbound and outbound calls
Outbound Only service is not available in the following countries due to local regulations. DIDs from these countries cannot make local outbound calls, only international:
Belgium
China
France (including the following French Islands: Guadeloupe, Martinique, Saint-Barthélemy, Saint-Martin)
Indonesia
Singapore
Switzerland
Turkey
Note: US Partners can also be requested to specify if the Company is a registered telecom provider in the US or not. This is required for compliance with FCC regulations and US Telecom Tax requirements.
In the FCC Compliance field, choose the option Yes or No:
"Yes, our company is a registered telecom provider in the US. We are fully committed to complying with all FCC and US telecom tax regulations. This includes filing for the USAC Federal Universal Service Fund for services sold to our end customers. We have exemption certificates available".
"No, our company is not a registered telecom provider in the US". In this case, Wildix will handle FCC and telecom tax filings on your behalf and will invoice you for all related taxes and fees.
This confirmation is required annually for FCC compliance purposes.
Fill out the required fields depending on the chosen CLASSOUND service: