teams4Wildix - Instructions for Wildix Partner on MS Phone System Setup

Prerequisites

General requirements:

• Activated CLASSOUND

• For Legacy Collaboration:

  • UC-ESSENTIAL / UC-BUSINESS / UC-PREMIUM subscription plan for each user

  • Min. supported WMS version: 6.0X and higher

• For Collaboration 7:

  • UC-ESSENTIAL / UC-BUSINESS / UC-PREMIUM subscription plan for each user

  • Min. supported WMS version: 7.01 and higher

• For x-bees:

  • x-bees-Basic / x-bees-Standard / x-bees-SuperBee subscription plan for each user

  • Min. supported WMS version: 6.0X and higher

Additional requirements for Microsoft Phone System:

• Monthly subscription fee. The fee is purchased for the entire PBX in Salesforce Partner Community

• Microsoft 365 (Office 365) Business subscription plan (starting from Business Basic) or Microsoft 365 (Office 365) E5 with Microsoft Teams Enterprise (Teams as a standalone solution) or Microsoft 365 (Office 365) E3 with Microsoft Teams Enterprise (Teams as a standalone solution) + Teams Phone Standard for each user

Enable MS Phone System for your customer 

Step 1. Request MS Phone System service in Salesforce Partner Community

You can purchase a subscription planin Salesforce Partner Community, when creating Quote (see detailed instructions in How to Create Quote and Confirm Order in Salesforce Partner Community):

1. When filling out Quote details, in the General Questions section -> Additional Configuration field, make sure to select License Upgrade: 

Open

2. In the License Upgrade section, select Yes in front of MS-Phone System:

Open

3. Fill out other Quote sections and proceed with the Quote creation (see instructions in the guide How to Create Quote and Confirm Order in Salesforce Partner Community) 

4. Create Order from the Quote and confirm it (please follow instructions in the guide How to Create Quote and Confirm Order in Salesforce Partner Community)  

Step 2. Provide the needed information to the Wildix Customer Care 

Once you request the service in Salesforce Partner Community, a ticket to Wildix Customer care is opened automatically. You will receive an email requesting the following information regarding your customer:

• Amount of users that require Mode 2 (MS Phone System) of the Integration (please note that these users must have 365 E3 plan + Teams Phone license or 365 E5 plan on the Microsoft side)

• Email of a customer's admin (email(s) of one user or more users who have admin rights in the customer's Microsoft domain). Multiple emails can be sent and set up

Once this information is provided, your customer will need to wait till the system is added to the dedicated teams4Wildix portal. Share this Guide teams4Wildix - Instructions for End Customers on MS Phone System Setup with you customer for the setup steps on teams4Wildix portal.