How to set up the Call Group notifications manager feature

This Document provides instructions on how to set up the Call Group notifications manager feature that allows all users to view missed calls notifications for specific Call groups.

Created: November 2020

Updated: June 2022

Permalink: https://wildix.atlassian.net/wiki/x/JRXOAQ

Requirements and supported devices

  • Collaboration - support starts from WMS v 5.02.20201116.5
  • WP480G, WP490G, WorkForce, WelcomeConsole - support starts from WMS v 5.02.20201015.2
  • Android Mobile App - support starts from App v 5.05.07
  • iOS Mobile App - support starts from App v. 8.12.55940
  • At least UC-Basic License is required for a dedicated user who serves as a Call Group notifications manager

Configure Call Group notifications manager

With the help of the feature, any user can view missed Call Group calls and voicemails notifications. For this purpose, it is necessary to create a dedicated user who serves as a Call Group notifications manager. Users who want to view notifications, need to subscribe for the user via a BLF key Voicemail. To configure the feature, take the following steps:

  1. Go to WMS -> Users and add a new user. Make sure you assign at least Basic license:

  2. Go to WMS Dialplan -> Call Groups -> edit the strategy for a specific Call group and set the created user as a Missed calls manager:



  3. Subscribe for the Missed calls manager via a BLF key Voicemail. Make sure to add ACL permission "Can - See voicemail - group" in WMS -> Users -> Groups

    BLF keys can be set by users in Collaboration Settings -> Fn keys or by PBX administrator via WMS:


Usage in Collaboration 

  • A missed events counter indicates there is a missed call or a voicemail: