W-AIR Headset - User Guide
The Guide describes the features and functionalities of W-AIR Headset and provides the necessary details needed for its proper operation.
Created: December 2018
Updated: May 2025
WMS Version: 6.0X
Useful links:
Permalink: https://wildix.atlassian.net/wiki/x/GwvOAQ
Before using the Headset
Unboxing
Examine the package for evidence of physical damage prior to opening. If there is a proof of mishandling, report it to your certified Wildix Partner.
Make sure that all the components are present in the shipping package:
W-AIR Headset:
1 x Headset
1 x Headband
W-AIR Headset Charger is ordered separately in Salesforce Partner Community (A/C adapter is supplied with the Charger). You can order Single Charger (available for purchasing and through HWaaS) for one Headset or MultiCharger (available only through HWaaS, in Salesforce Partner Community, when creating a Quote, you can find it in Additional Items -> W-AIR -> Product: WAIR-Headset-MultiCharger) for six Headsets.
Additionally, you can order the following accessories: WAIR-Headset-Cushion (replacement cushion), WAIR-Headset-NeckBand (neckband accessory) and WAIR-Headset-EarHook (earhook accessory).
Using the Charger
W-AIR Headset is charged through the use of a charger. The charger is powered by AC supply from 110-240VAC that supplies 5.5VDC at 600mA.
When charging the battery for the first time, it is necessary to leave the Headset in the charger for at least 10 hours before the battery is fully charged, and the Headset is ready for use.
For correct charging, ensure that the room temperature is between 5°C and 25°C / 41°F and 77°F. Do not place the Headset in direct sunlight when charging. If it is turned off when placed in the charger, the Headset automatically turns on.
W-AIR Headset Overview
1 - Microphone
2 - Mute button
3 - Call button
4 - Volume+ button
5 - LED Indicator
6 - AUX Function button (Power On)
7 - Volume- button
8 - Speaker
Note: There are 2 button combinations that have to be pressed at the same time:
Register - Call, Volume+ and Volume-
Power off - AUX function, Volume+ and Volume-
Charger Overview
Single Charger
MultiCharger
1 - Charging pins
2 - Charger connection
W-AIR Headset Single and MultiCharger:
LED indicators Overview
Color | LED indication | Status |
Green
| Short blink followed by long blink | Power Up |
Fast short blink, repeated | Incoming call | |
Fast short blink, repeated | 2nd incoming call, call active, Silent mode on | |
Single short blink. Notification of call only via audio in HS | 2nd incoming call, call active, Silent mode off | |
Single short blink | In call | |
Long blink | Battery charging | |
Steady on | Battery charging, full | |
Red
| Long blink followed by short blink | Power Down |
Fast, short blink | Low battery | |
Steady on | Battery charging, low battery | |
Long blink | Registration failed | |
Single short blink repeated slow | Idle, out of range | |
Blue
| Short blink repeated fast | Registration, ongoing |
Long blink | Registration completed | |
Single short blink repeated slow | Idle, connected | |
Purple | Steady on | Menu |
| None | Deregistered |