How to Enable Post-Call Transcriptions
The guide provides instructions how to enable post-call transcriptions.
For real-time transcriptions, check out the guide How to use real-time transcription of calls and conferences.
Created: July 2026
Updated: August 2026
Permalink: https://wildix.atlassian.net/wiki/x/AQAikw
Introduction
Post-call mode is one of the available transcription modes in the Start Record / Transcribe call Dialplan application. It can be used alongside real-time mode on the same PBX. With post-call mode, transcription of a call starts after the conversation has finished. Unlike real-time mode, users do not see the transcription while the call is in progress. This option is designed for organizations that want AI-powered call analysis after the call and prefer a more cost-efficient usage model.
Note: Post-call mode consumes x0.5 AI units, meaning that 2 hours of processed audio in post-call mode equal 1 AI unit. You can find more information in the document: AI+Data Boost Bundle Overview
Requirements
WMS 7.08.20260625.1 or higher
x-bees Standard / UC-Business or higher
How to enable post-call mode
Go to WMS → Dialplan → Dialplan rules
Open the required Dialplan rule
Add or edit the Start Record / Transcribe call application:
In the Service Mode field, select Record + Transcribe or Transcribe only
In the Transcribe Mode field, select Post-call:
Note: In case of Collaboration 7, the System default option in Transcribe Mode field uses the post-call transcription. While for x-bees and x-hoppers, the system default is real-time transcription.
So, if you have Collaboration 7 and leave System default, post-call mode will be used.
Note:
You can use both real-time and post-call modes on the same PBX.
Transcription is not shown during the active call when post-call mode is selected.
Post-call transcription processing is not available for voicemails. Voicemail transcription uses AI units in real-time mode.
AI units consumption
Unlike real-time transcription mode, post-call mode uses a 0.5x AI units to hours coefficient. Which means 1 AI unit gives you 2 hours of post-call transcription, so you can choose post-call mode when you need transcription and analysis after the conversation and want to optimize AI unit usage.
You can find more information in the documentation AI+Data Boost Bundle Overview.
View post-call transcriptions
Revenue Intelligence
Note: The user should have x-bees SuperBee subscription plan to access call transcriptions in Revenue Intelligence.
You can view transcribed calls in Revenue Intelligence in x-bees, using the filter Show Transcribed:
See the guide Revenue Intelligence User Guide for more details.
Email notifications
Note: The user should have x-bees-Standard / UC-Business subscription plan or higher and the ACL permission See transcription summary to receive call transcriptions to email.
Summary of the call and its transcription, as well as the link to Revenue Intelligence is sent to emails of the PBX users participating in the call.
Email notifications can be managed via Settings -> Notifications -> Email Notifications → AI Transcriptions: