How to Transfer PBX to Another Customer and Share Subscription plans
The document describes how to transfer PBX to another Customer and share Subscription plans.
Created: January 2026
Permalink: https://wildix.atlassian.net/wiki/x/J4BPbg
Transfer PBX to another Customer
Starting from April 19 2022, only one PBX with active subscription plans is allowed per customer. Other PBXs of the same customer should belong to the same WMS Network and inherit the subscription plans from the main (server) PBX with active licenses. Otherwise, extra PBXs with active subscription plans should be moved under other customers. Below is the procedure of moving PBXs:
Select a PBX you need to move: click Options button (Three dots) and select Transfer:
Select a company to move PBX and click Ok:
Confirm the operation by clicking Yes:
Share Per User Subscription plans between PBXs over WMS Network
Important: Starting from April 19 2022, sharing subscriptions between newly created PBXs over WMS Network is done automatically. A customer can have only one PBX with active licenses. Any other PBXs of the same customer are automatically added to WMS network and inherit subscriptions from the main (Server) PBX.
Subscriptions are shared over other Cloud, Hardware and Virtual PBXs in the WMS Network. Normally this scenario is used for Failover configuration. In this scenario you add UC profiles (users) only on Server PBX and then you can share the subscriptions enabled on Server PBX with Client PBX(s).
Prerequisites for this scenario:
The PBXs must belong to the same customer
WMS Network must be enabled between the PBXs
Limitations for Cloud PBXs:
Cloud PBX cannot be connected to Server PBX with Lifetime subscription
Cloud PBX with increased storage size cannot be connected to Server PBX
To enable WMS Network subscription sharing, proceed as follows:
During order confirmation, you can choose if you want to create WMS Network:
Fill out Client PBX(s) data (DNS name, type and region):
To add or delete Client PBX, click on the + or - buttons correspondingly:
Proceed with the order confirmation (see detailed instructions in Salesforce Partner Community Guide)