How to enable Call Summary for Integrations Hub
This guide explains how to enable sending call summary to CRMs in Integrations Hub.
Related documentation: https://wildix.atlassian.net/wiki/x/AYAkU
Created: February 2026
Permalink: https://wildix.atlassian.net/wiki/x/BADhaQ
Introduction
It is possible to enable the option to attach summary of calls to a CRM integrated through Integration Hub. After a call ends, a transcript is generated and a call summary is automatically created and added to the CRM.
Requirements
WMS 7.05.20251107.1 or higher
Bubble app 3.57.1 or higher
UC-Business/ x-bees Standard subscription plan or higher
Setup Instructions
Step 1. Activate Call Summary in WMS
Go to WMS -> PBX -> Integrations -> Cloud integrations tab
In the Connectors section of the page, click on the Integrations Hub
Click Edit:
Enable the option Send Call Summary:
Click Update to apply the changes:
The status of the Send Call Summary option on Cloud integrations → Integrations Hub page changes to Enabled:
Step 2. Activate Activity Hub in Bubble
Open Bubble app → go to Settings
Navigate to the Activity Hub section and enable the option Activity Hub Enabled:
If needed, you can modify automatic matching settings by choosing the delay option. By default, the delay is 1 minute:
Click Save to apply the changes:
View Call Summary
After a call ends, the call summary is automatically added to the CRM.
Note:
Transcription should be enabled for call summary to be created. You can read more in the documentation https://wildix.atlassian.net/wiki/spaces/DOC/pages/420413442.
Bubble app should be open.
The call summary is added after the delay specified in Bubble Settings → Activity Hub → Delay.
Below you can find example from HubSpot:
Call transcription is attached to email sent to the user after the call ends:
Note: In case of x-bees-SuperBee subscription plan, you can also view the call in Sales Intelligence.