CLASSOUND eSim

Overview

Wildix eSIM enables mobile connectivity fully integrated with Wildix Unified Communications ecosystem. With the eSIM, users can place and receive calls using their Wildix business identity, access PBX features, and enjoy seamless communication across Wildix platforms including Legacy Collaboration, Collaboration 7, x-bees, and x-hoppers.

Wildix eSIM operates over GSM networks with support for:

• 2G

• 3G

• 4G

• LTE

• 5G

The displayed operator name appears as “Wildix”.

Key Benefits:

• No physical SIM required

• Works across major global GSM networks

• Voice calls do not consume mobile data

• PBX internal calls are unlimited and free

• High compatibility with mobile devices prepared for eSIM

Each eSIM is linked to CLASSOUND DID and WMS user, allowing the user to make and receive business calls through PBX using their assigned number and extension. Only calls placed outside the PBX are billed as part of the CLASSOUND Flat Bundle. Calls within the PBX, including eSIM to eSIM and to other PBX devices, are unlimited.

Follow https://wildix.atlassian.net/wiki/x/BIBEeQ to check if your device is supported.

Data Packages

You can order the eSIM package with included 2 GB of mobile data. Extra data options will be introduced based on demand.

After consuming the initial 2 GB, mobile data speed will be reduced.

Coverage

Native Coverage Countries

• Austria

• Belgium

• Denmark

• France

• Germany

• Ireland

• Italy

• Luxembourg

• Mexico

• Netherlands

• Poland

• Spain

• Sweden

• Switzerland

• United Kingdom

• United States

3-Month Coverage Countries

• Bulgaria

• Canada

• Croatia

• Cyprus

• Czech Republic

• Estonia

• Finland

• Greece

• Hungary

• Iceland

• Latvia

• Liechtenstein

• Lithuania

• Malta

• Norway

• Portugal

• Romania

• Slovakia

• Slovenia

Requirements

• CLASSOUND DID number (landline, mobile, toll-free, new, or ported). Note that Outbound-only DIDs are not supported

• “SIP mode” option disabled in Collaboration 7/ x-bees/ x-hoppers mobile app Settings → Calls or “Disable SIP mode” option enabled in Legacy Collaboration mobile app

• Min. subscription plan:

  • Collaboration 7/ Legacy Collaboration: PBX-Basic

  • x-bees: x-bees Device

  • x-hoppers: x-hoppers Device

• Any mobile device supporting eSIM activation (iOS, Android, dual-SIM phones)

To use the eSIM, a minimum combination of Wildix services is required.

Calling Behavior

You can place calls using your mobile device’s native dialer and select:

• The assigned eSIM DID

• The PBX extension number

PBX functions can be accessed via Feature Codes. For example, dial *1 to record a call

Only calls placed outside the PBX are billed as part of the CLASSOUND Flat Bundle. Calls within the PBX, including eSIM to eSIM and to other PBX devices, are unlimited.

Ordering Process

To order eSIM, proceed to Salesforce Partner Community and follow the procedure described below:

• When creating a quote or changing an existing order, choose the option Additional Items under Additional Configuration field

• In Additional Items section, choose the option eSIM

Open

• Choose eSIM package with 2 GB of mobile data or without mobile data and specify the quantity of eSIM required

Open

• Save the changes

• After you order the eSIM, a Case is automatically created. Inside the Case, provide PBX domain name with the following details to proceed with the activation:

• Once the service is activated, you receive the eSIM QR code

Activation Steps

After scanning the eSIM QR code, proceed with the further activation of you mobile device.

Activate eSIM on iOS (Data Configuration Only)

The activation steps are related to mobile data configuration only. Within the Mobile Data settings menu, toggle Use Network Provider Settings to on. Enabling this service will auto populate your data APN fields. Alternatively, a manual process can be followed.

Step 1. Mobile Internet and Network

Confirm that your device has the correct Access Point Name (APN) setting to use Mobile Data.

To confirm your APN Settings, go to:

• Settings -> Cellular -> Cellular Data Network

or

• Settings -> Mobile Data -> Mobile Data Network

•  Confirm the APN automatically selected on your device:

  • If the value displayed in Cellular Data / Mobile Data APN is: globaldata, no new APN Cellular/Mobile Data APN Change is needed

  • If no APN or a different value is displayed:

    • Under Cellular Data or Mobile Data enter the value:

      • APN: globaldata

    • If the APN setting is updated, a reboot of the mobile device is required

Step 2. Mobile Hotspot

Confirm that your device has the correct Access Point Name (APN) setting to support Mobile Hotspot.

For Mobile Hotspot to function properly on a device, the device must have a valid APN for Tethering in place.

The default APN for Tethering is globalhotspot.

To confirm your APN Settings, go to:

• Settings -> Cellular -> Cellular Data Network

or

• Settings -> Mobile Data -> Mobile Data Network

• Confirm the APN automatically selected on your device:

  • If no APN or a different value is displayed:

    • Under Personal Hotspot enter the value:

      • APN: globalhotspot

    • If the APN setting is updated, a reboot of the mobile device is required

Step 3. Enable Data Roaming

Confirm that your iOS device has Data Roaming enabled

To confirm that Data Roaming is enabled, go to:

• Settings -> Cellular -> Cellular Data Options

or

• Settings -> Mobile Data -> Mobile Data Options

• Enable the field called Data Roaming (Slider is showing as green)

Step 4. Voice and Data Network Type

Confirm that the Voice and Data Network selection on your mobile device is set to 4G, 5G VoLTE On.

To confirm that the Voice & Data Network Type, go to:

• Settings -> Cellular -> Cellular Data Options -> Voice & Data

or

• Settings -> Mobile Data -> Mobile Data Options -> Voice & Data

• Select the field called 4G, 5G, VoLTE On

Step 5. Network Selection Option

Confirm that the Network Selection option is Set to Automatic.

To confirm that the Network Selection is set to Automatic, go to:

• Settings -> Cellular -> Network Selection

or

• Settings -> Mobile Data -> Network Selection

• Confirm that Automatic is Enabled (Slider is showing as green)

Step 6. Dial Assist

To optimize the user experience and ease of use, please disable Dial Assist.

• To disable Dial Assist, go to Settings -> Phone -> Dial Assist

• Disable Dial Assist (Slider is not showing green)

Step 7. Contact Management

To optimize the user experience and ease of use it is highly recommended that all contacts numbers on your iOS device be stored in international format. Examples: +44 7836 6XXXXX or +1 (214) 830 XXXX.

Activate eSIM on Android

Step 1. Mobile Internet and Network

Confirm that your device has the correct Access Point Name (APN) setting to use Mobile Data.

To confirm your APN Settings, go to:

• Settings -> Connections -> Mobile Networks -> Access Point Names

or

• Settings -> Network and Internet -> Mobile Networks -> Access Point Names

•  Confirm the APN automatically selected on your device:

  • If the value displayed is globaldata, no new APN needs to be added

  • If no APN or a different value is displayed:

    • Under Access Point Name (for all Android devices)

      • Select the menu button (three dot icon, top right) and select New APN, or the + Sign at the top right

      • When prompted enter:

        • Name: globaldata

        • APN: globaldata

      • Select the menu button (three dot icon, top right) and select Save

      • Now Select the globaldata APN that you just created

      • If the APN setting is updated, a reboot of the mobile device is required

Step 2. Mobile Hotspot

Confirm that your device has the correct Access Point Name (APN) to support Mobile Hotspot.

For Mobile Hotspot to function properly on a device, the device must have a valid APN for Tethering in place.

The default APN for Tethering is ‘globalhotspot’.

To confirm your APN Settings, go to:

• Settings -> Connections -> Mobile Networks -> Access Point Names

or

• Settings -> Network and Internet -> Mobile Networks -> Access Point Names

•  If no APN or a different value is displayed:

  • Under Access Point Name (for all Android devices)

    • Select the menu button (three dot icon, top right) and select New APN, or the + Sign at the top right

    • When prompted enter:

      • Name: globalhotspot

      • APN: globalhotspot

      • APN Type: DUN (Should be capitalized)

    • Select the menu button (three dot icon, top right) and select Save

    • Ensure the globaldata APN remains selected.

    • If the APN setting is updated, a reboot of the mobile device is required.

Step 3. Network Selection & Network Type

Confirm that Network selection on your mobile device is set to Automatic and network type should be set to LTE/3G (auto connect) or 4G.

To confirm your Network Selection settings, go to:

• Settings -> Connections -> Mobile Networks -> Network Operators

or

• Settings -> Network and Internet -> Mobile Networks -> Automatically Select Network

• Confirm that this is set to: Automatically / or Enabled

To confirm the Network Type Selection, go to:

• Settings -> Connections -> Mobile Networks -> Network Mode

or

• Settings -> Network and Internet -> Mobile Networks > Preferred Network Type

•  Confirm that this is set to: LTE/3G (auto connect) or 4G

Transfer eSIM to another device

If you need to generate a new QR code to move the eSIM to another device, follow these steps:

On the current device:

• Ensure Wi-Fi is turned ON and connected

• Go to Settings -> Delete eSIM to release the eSIM

• Create new QR code:

  • Go to Control Panel -> Subscriber -> SIM > eSIM details

  • Download the new QR code

On the new device:

• Ensure Wi-Fi is turned ON and connected

• Scan the new QR code via Settings -> Add eSIM (don't use camera app)

Review the full list of supported devices: CLASSOUND eSIM Supported DevicesPreview.

Mapping number ranges

To prevent conflicts and ensure reliable call routing, it is highly recommended to avoid using extensions that are identical to local short codes or emergency service numbers. This includes numbers such as 911, 112, 113, 114, 115 and any other special service numbers in your region. Reassigning any conflicting extensions will prevent misdials and potential call routing failures.

The way Caller ID is displayed for eSIM users depends on who is making the call. Here's a breakdown of the different scenarios:

Scenario 1: Calls between eSIM users

When a call is made from one eSIM user to another, the displayed Caller ID depends on your PBX settings. It can be configured to show either:

• The internal extension number

• The DID number

Scenario 2: Calls from a non-eSIM user to an eSIM user

When a non-eSIM user calls an eSIM user, the internal extension of the caller appears as “unknown” by default. To ensure a valid number is displayed, you can implement one of the following solutions:

Troubleshooting

If you experience issues with eSIM activation, follow these steps:

Step 1. Check essential device settings

Check these settings in your phone's cellular menu to trigger the activation:

• Enable Data Roaming: Go to Settings -> Cellular (iPhone) or Settings -> Connections -> Mobile Networks (Android) and turn Data Roaming ON for Wildix

• Set Voice & Data to LTE: Ensure the network mode is set to LTE and VoLTE is enabled

• APN Selection: Select MobileUC Access Point Name (APN)

Step 2. Check network handshake

• Enable Airplane Mode: Turn Airplane Mode ON for 30 seconds, then turn it OFF. This forces the device to retry connecting to the local cell tower

• Restart your device: A reboot often clears software glitches preventing the status from changing from “Installed” to “Active”

• Manual network selection: If Automatic fails, go to Network Operators → disable Select automatically and manually select a supported local partner, e.g., AT&T or T-Mobile in the US)

FAQ

Q1. Is SMS supported on Wildix eSIM?

Not yet. Support for SMS is planned for a future release and will be announced once available.

Q2. Can I receive and place calls using my business number when the eSIM is active?

Yes. When the eSIM is selected and active on your device, you can receive and place calls using your assigned business number, exactly as you would with a regular mobile SIM.

Q3. Where can I find pricing information for the Wildix eSIM?

Pricing details are available through SFPC under Price Book.

Q4. What type of business numbers can be assigned to the eSIM?

Any CLASSOUND DID number can be allocated to the eSIM, including:

• Landline DIDs

• Mobile DIDs

• Toll-free numbers

• New or ported DIDs

Q5. Is any special authorization required (for example, ROC in Italy) to resell the eSIM service?

No, no additional authorization is required; the partner will operate under Wildix network

Q6. Is custom branding available instead of “Wildix” as the eSIM network operator name?

Yes. You can submit a feature request through SFPC Case to enable it.