List of Wildix Products (Current and EOL)

Introduction

This document lists all current Wildix devices and products, as well as those that have reached end-of-life, along with the recommended replacement models.

Current Wildix Products and Devices

Software apps

• x-bees: AI‑enhanced cloud-based business communications and customer engagement platform

• x-hoppers: retail-focused communication system connecting floor staff, customers, and AI

• Collaboration 7: AI‑enhanced business communication solution

• Legacy Collaboration / Collaboration 6: unified communication system for team collaboration

AI Tools

• Wilma AI: Wildix’s conversational AI assistant, which includes AI Chat agents and AI Voice agents

• AI Chat Agents: AI-driven customer chat automation solution

• AI Voice Agents: AI-powered automated call-handling solution

Analytics Tools

• CDR-View 2.0: advanced call reporting and statistics reports in x-bees

• x-caracal: light ACD stats solution for monitoring real-time performance 

• x-bees Live Dashboard: dashboard inside x-bees that allows to view all active calls and conferences on the PBX

• x-bees Meetings Analytics: includes detailed reports about conferences held via x-bees

• x-bees Conversations Analytics: tool for monitoring and analyzing conversations between PBX agents and external users

• x-bees Analytics: an advanced analytics tool, which allows to build custom tables and reports

• Salesforce Insight Boost: enhanced analytics integration for Salesforce integration with x-bees

AI + Analytics Tool

• Sales Intelligence: AI-driven sales performance insights and analytics tool built into x-bees

VoIP Phones

• Start 5: entry-level VoIP phone for unattended spaces like corridors, lobbies, or common areas

• SuperVision 5 (available as HWaaS only): premium Android-based video desk phone for executives

• WelcomeConsole 5 (available as HWaaS only): operator/attendant console ideal for monitoring a large number of colleagues and managing high call volumes

• WorkForce 5: mid-level desk phone for everyday business communications

• ForcePro 5 (available as HWaaS only): designed for customer-facing roles, such as contact center employees and customer success specialists

• Wi-One: portable Wi-Fi phone for high-quality mobile communication across enterprise, retail, hospitality, and industrial environments

Headsets

• DuoLED/ MonoLED: Wildix wired headsets with LED status indicator

• MonoLED-BT/ DuoLED-BT: Wildix Bluetooth headsets with LED status indicator

• WHS-Mono/ WHS-Duo: classic wired business headsets

• W-AIR Headset: DECT-based wireless headset for Wildix W-AIR systems

Cordless W-AIR DECT Handsets

• W-AIR Handset: standard cordless DECT handset

• W-AIR Basic2: entry-level cordless handset

• W-AIR Office: business-grade handset for office mobility

• W-AIR LifeSaver: handset with safety features for high-risk environments.

• W-AIR LifeSaver-EX (available as HWaaS only): ATEX-compliant cordless handset, safe for gas, dust and mining hazard zones

• W-AIR Med: handset designed for medical and hygiene-critical environments.

Videoconferencing

• Wizyconf: Wildix cloud video conferencing solution

• Wizyconf Station: hardware video conferencing endpoint for meeting rooms

• Wizyconf 4k Cam: 4K video camera for Wizyconf rooms

• Wizyconf PTZ Cam: PTZ conference camera

• Wizyconf Mic: microphone for Wizyconf setups

• Wizyconf Remote: wireless remote control for Wizyconf Station

• Wizyconf Stand: stand for conference equipment

Media Gateways

• DaySaver: all-in-one media gateway for PSTN/SIP interoperability

Other

• WebRTC Kite: customer-facing real-time communication widget for websites

• teams4Wildix: Microsoft Teams phone system integration

• CLASSOUND: SIP trunking / voice connectivity service

• WiFi Dongle: wireless adapter for certain Wildix devices

• Salesforce Partner Community (SFPC): partner portal for Salesforce-related integrations

• WMP: Wildix Management Portal

• WMS: Wildix Management System

EOL Devices and Recommended Replacement

Phones

More information on the latest generation of VoIP phones: https://www.wildix.com/product/voip-office-phones/.  

Media gateways

More information on the latest generation of media gateways: https://www.wildix.com/media-gateways/.