SuperVision 5 User Guide

Introduction

Throughout this Guide, we explore SuperVision 5, which is a Prime VoIP office phone with Wi-Fi, Bluetooth, 7-inch rotating touchscreen and wireless Bluetooth handset designed for top managers. Its Bluetooth handset gives you the freedom to move up to 10 meters from your desk — all while staying connected. With 59 BLF keys, you have instant access to your most-used contacts and features. The rotating touchscreen allows you to receive video calls and monitor security cameras in real time, helping you stay in control of your operations from a single, elegant interface.

Packing list

• 1 x SuperVision 5 phone

• 1 x Bluetooth handset

• 1 x stand

Additionally, you can purchase extra accessories like headsets, a wall mount bracket and a power adapter in Salesforce Partner Community.

Phone overview

Phone’s connection

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Wi-Fi connection

To connect to Wi-Fi:

• Go to Network menu -> select WLAN

• Select Enabled and tap Ok Soft key to confirm

• Tap Scan Soft key

• Use Navigation keys to browse available networks

• Tap Enter Soft key to select a network under Available Networks

• Tap Link Soft key and enter the Wi-Fi password

• Tap Ok Soft key to save

Mounting instructions

SuperVision 5 supports desk and wall mounting.

• For desk mounting, attach the stand to the phone, adjust the touchscreen (0-40°)

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• For wall mounting, use a wall mount bracket (it can be purchased separately in Salesforce Partner Community)

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Keypad instructions

The phone:

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The handset:

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Statuses and notification icons overview

Before starting

Icon	Description
Open	IP obtaining is in progress
Open	Under provisioning
Open	Provisioned and ready to be assigned
Open	Connected to network

User statuses

Icon	Description
Open	Online
Open	Away
Open	Reachable by phone (user is not connected to web, but has an active device
Open	DND (Do Not Disturb)

Other icons

Icon	Description
Open	Silent mode activated
Open	CFN: number/ voicemail -> Call Forwarding activated
Open	Wi-Fi connected
Open	Connected Bluetooth handset

Call related icons

Icon	Description

Icon	Description
Open	Incoming call
Open	Missed call
Open	Outgoing call
Open	Call on hold
Open	Muted microphone
Open	Speaker activated
Open	Connected headset
Open	Call is established via Opus codec
Open	Call is established via SRTP
Open	Call quality
	Voicemail

Login

Dial 99 from the phone (“Login” Feature code) and follow the audio instructions:

1. Enter your extension number

2. Enter the password (PIN - it is sufficient to enter first five symbols of user WEB password). To enter the user password from the phone’s dialpad, take into account the following:

• To enter any lowercase and uppercase letter, press ONCE a corresponding digit (E.g. to enter A, a, B, b, C or c, press once 2)

• To enter special characters (%, ^, &, etc), press the star key (*) 

Example: if user password is 4Ag7$Zl@, then you have to dial 4247*

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3. Press 1 to use this phone

4. After a few seconds, the extension is displayed on the phone’s screen; the phone is now assigned and can be used to make and receive calls

BLF / Function keys

BLF / Function keys allow you to monitor users and features, make/ transfer/ pick up/ park a call, change status of features.

BLF / Function keys must be set by user in Legacy Collaboration Settings -> Fn keys, Collaboration 7/ x-bees -> Favorites or by a PBX admin via WMS. Detailed information on setting Function keys: Legacy Collaboration - User Guide, x-bees Web User Guide and Collaboration 7 Web User Guide.

Distribution of BLFs

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List of BLFs

Icon	BLF	Explanation

Icon	BLF	Explanation
Presence	Colleague	Monitor call status (incoming call / in call), monitor user status (available, DND, away), make a call, transfer a call, pick up a call, check who is calling (see the chapter below for more details)
Open	Park Location	Park a call and resume (see the chapter below for more details)
Open	Line	Press to use this line (to place a new call, answer a call or to resume a call from hold)
Open	Speed dial	Press to call a speed dial number; additionally you can set up shortcuts in combination with Feature Codes supported by the system, read Feature Codes notes for more information
Open	Trunk	Monitor status of trunk (except for SIP trunks) and place a call via this trunk
Open	Timetable / Switch / 3 state switch	Monitor the status of switch / timetable, press to change status
Open	Group pick up	Press to pick up a ringing call of a user from your ACL group (feature works for users registered to the same PBX and normally allows you to answer a ringing call for another user located in the same office)
Open	Call group	Monitor call status (incoming call / in call), make a call, transfer a call, pick up a call, check who is calling
Open	Send DTMF	Press to send DTMF tone
Open	Contact center	Log into Call groups as a dynamic user (see the chapter below)
Open	Voicemail	Press to access shared voicemail of another user (see the chapter below)
Open	Prefix	Press to add the predefined value set up in Prefix BLF key, before dialling a number or pressing another BLF key (see the chapter below)

Colleague BLF

List of supported features/ actions:

• Press a BLF key to place a call (when idle) or to transfer a call (during a call), to pick up a call (when monitored user is receiving an incoming call)

• Monitor call status (incoming call/ active call); additionally you can see who is calling and enable a beep or a ringtone when a monitored colleague receives an incoming call (details in Legacy Collaboration - User Guide, x-bees Web User Guide and Collaboration 7 Web User Guide)

• Monitor user status (available/ DND/ away) (available with min. UC-Essential/ Basic subscription plan)

Park location BLF

Call parking feature allows you to place a call on hold and then pick up the call from any extension. More details in the guide: How to implement the Parking feature.

Contact center BLF

It is possible to log into Call groups as a dynamic user via "Contact center" BLF on VoIP phones. Detailed information can be found in Call distribution in Call groups Guide.

Shared voicemail and Call Group notifications manager BLF 

Shared voicemail

Shared voicemail feature allows you to monitor and listen to voicemail messages of other users via a configured "Voicemail" Function key. The feature is disabled by default. To enable it, a PBX admin must add ACL ability "Can" - "See voicemail" - "Group". After that, Function key can be configured in WMS (Users -> Edit preferences -> Settings -> Function keys), Legacy Collaboration (Settings -> Function keys) or x-bees / Collaboration 7 (Favorites).  

When a monitored user receives a new voicemail message, LED indicator becomes steady blue. You can listen to / delete / dial a user who left the message. 

Call Group notifications manager

Call Group notification manager feature allows you to view missed calls and voicemails notifications for specific Call groups.  Follow the Guide How to set up the Call Group notifications manager feature to check the setup.

Prefix BLF

It is possible to configure BLF key Prefix, which allows you to add a certain predefined value to a dialled phone number. To learn more about the feature, check out documentation How to Configure BLF type Prefix.