How to send audio note transcriptions to internal and external email addresses

Introduction

The audio note transcription allows users to record and send voice messages, that are automatically transcribed and delivered to internal and external email addresses.

Requirements

Min. supported version

• WMS 7.02.20250625.

• WMS 6.10.20250723.1

• Mobile number specified in PBX user settings for scenarios where user reaches the PBX externally and leaves note

• Enabled transcription (for more details, see the Dialplan Settings)

Configuration steps

To enable sending audio transcriptions, follow these steps:

Create a separate user with the Service subscription plan

• Go to WMS -> Users -> click +Add to create a new user

• Fill in the fields:

  • License type (subscription plan): select Service

  • Email (optional): add only if you want the send audio transcription to another email address

  • Extension: add an extension number to the user (e.g., 33000)

Add Dialplan rules

Go to WMS -> Dialplan -> Dialplan rules and add the following rules to the main Dialplan procedure:

Open

• Custom application -> CELGenUserEvent(SendFakeCalleeUpdate,33000) – where 33000 is the extension number of the user

• Set -> Language – choose the transcription language

• Answer to call

• Play sound -> Leave a note

• Record call

• Custom application -> Wait(300) – where 300 is a maximum recording time (in seconds)