How to View Call and Conference Recordings via Sales Intelligence
This guide explains how to view call and conference recordings via the Sales Intelligence tool.
Created: August 2025
Permalink: https://wildix.atlassian.net/wiki/x/AYBxUg
Introduction
Conference and call recordings in x-bees/ Collaboration 7/ x-hoppers can be viewed via Sales Intelligence. Depending on the product and on the user subscription plan, a different scope of Sales Intelligence functionality is available when accessing conference recordings.
Requirements
ACL rule "Can see call recordings" enabled for users who should have access to recordings of calls and conferences, in which the users participated. If the user has the permission but did not participate in the call/ conference, to be able to access the recording, the user should have ACL “Can See analytics” of any of the users who participated in the conference.
Note: The logic is the following:
If "Can see call recordings" is allowed and user participated in the call/ conference, the user can open the recording in Sales Intelligence. If the user didn't participate in the call/ conference and has no ACL permission "Can see analytics", access is denied. However, if the user has the permission "Can see analytics" of at least one of the participants of the call/ conference, the user can access the recording in Sales Intelligence.
To avoid unauthorized access to call/ conference recordings, the recommended ACL permission “Can see analytics” for different employee levels is as follows:
Regular employees may not need "Can see analytics" permission and have access only to the recordings they participated in via the "Can see call recordings" ACL rule.
Team managers / supervisors require the “Can see call recordings” and “Can see analytics” permissions, limited to their own groups.
Executives / senior managers require the “Can see call recordings” and “Can see analytics: Everybody” permissions, giving access to recordings across all groups.
How to access recordings
After the call/ conference ends, the links to the recording appear in the conversation:
In case any of the required ACL permissions is missing, you can see the following notification when trying to open the recording:
Full View
Note: This option is available for:
x-bees users with SuperBee subscription plan
x-hoppers users with SuperHopper+AI subscription.
When opening the recording link you get access to the full version of Sales Intelligence, with all its features (e.g. highlights, sentiments, translations, etc.). The full version of Sales Intelligence offers such features as:
View the recording video
Translate the call/ conference transcription and Highlights section
Download the recording
Share the link to the recording
View Highlights, which include summary of the conversation, key topics, decisions, etc.
View recording transcription
See the timeline with the percentage of participants talking under the call/ conference section, as well as the sentiments under the timeline
Also, you can use the comments feature which allows to start a discussion with participants or leave a personal feedback regarding the conference:
For more details about the full version of Sales Intelligence in x-bees, check out the guide Sales Intelligence in x-bees.
Simplified View
Note: This option is available for:
x-bees users, with x-bees Basic or Standard subscription plan
Collaboration 7 users, with UC-Essential subscription plan or higher
x-hoppers users, with BackOffice subscription plan or higher (except for SupperHopper+AI users who have access to full view)
When opening the recording link you get access to the simplified version of Sales Intelligence.
In the simplified view, you have access to the following features:
View the recording video
Search by transcription
Share link to the recording
See the transcription
Under the call/ conference section, view the percentage of the participants talking