WMS Stable Changelog rel70

WMS Release Candidate 7.07.20260326.1 Hotfix Date: 15.04.2026

Fix

[WMS-25668] - sys: fixed an issue of PBX Engine restart in some rare cases

WMS Release Candidate 7.07.20260326.1 Date: 06.04.2026

New Feature

[WMS-25534] - sys: added ability to choose recording mode for personal call recordings: recording, transcription or recording + transcription 

How to:

1. Go to WMS -> Dialplan -> General Settings

2. In the Personal recording mode field, select one of the following options:

• Record only

• Transcribe only

• Record and transcribe

Note: By default, "Record only" is selected 

[WMS-24618] - wms: extended PBX backup functionality to support saving and restoring custom scripts and configurations needed for full system recovery, including installed integrations 

How to:
To include custom scripts and configurations in PBX backups and restore them after recovery, you need to define two shell scripts:

1. Pre-backup script

Use it to copy any custom configurations, scripts, or data into the backup:
/rw2/etc/pbx/prebackup.sh

Add command that copy your custom files and configurations to:
/rw2/backupdata/
Example: cp -r /var/www/scripts /rw2/backupdata/

2. Post-restore script: this script is executed after the system is restored from a backup.

Use it to restore custom data and reapply integrations:
/rw2/etc/pbx/postrestore.sh

Add command to install required packages and copy custom data from:
/rw2/backupdata/.
Example:
cp -r /rw2/backupdata/scripts /var/www/ 

Improvements

[WMS-24856] - ai: improved email notification logic so recipients specified in the "Send To Email" field now receive both call recordings and transcriptions How to:

1. Go to WMS → Dialplan → Dialplan Rules

2. Open the "Record Call" application

3. Select Service Mode → Record + Transcribe

4. In the "Send To Email" field, enter an email address or a user extension number

5. Click Save 

[WMS-24990] - sys: migrated voicemail audio storage to CDS to improve backup logic and reliability  

[WMS-25020] - x-hop: added skill-based call routing so that only users with matching skills in selected broadcasts receive call group notifications 

How to:

1. Go to WMS → Users

2. Select a user and click Edit

3. Assign the required Skills

4. Click Save

5. Go to WMS → Dialplan → Call Groups

6. Select a call group

7. Click Edit Strategy

8. Configure Broadcasts and Skills

9. Click Save

Note: xhop_process_smart_notification Dialplan was updated. For more details and to get the updated Dialplan, check the documentation: x-hoppers Smart Notifications - x-h  

[WMS-25056] - wms: improved PBX backup restore logic to preserve hotel integration status and sound packages  

[WMS-25153] - rna: added possibility to add custom tags during active calls on web  

• To enable, go to WMS -> PBX -> Call and chat history -> Settings, and enable the “Allow custom tags” checkbox

Note:

• By default this feature is disabled

• The feature is available starting from WMS 7.07.20260303

How to:

1. During an active call, click the Tags icon

2. Click the Add a new tag button

3. Enter the tag name and click Add

4. The newly created custom tag will appear in the list of available tags

5. Select the required tag from the list 

[WMS-25187] - wms: enabled mandatory weekly scheduled backups to CDS for Cloud PBXes, where scheduled backups were previously disabled  

[WMS-25213] - cds: extended Security Audit functionality to log deletion of recordings, voicemails, and faxes (including deletion by removing a user, removing selected data, or via data rotation), and made the Security Audit tab available in WMS for PBXes with UC licenses 

[WMS-25243] - sre: improved PBX performance and stability  

[WMS-25250] - x-hop: improved x-hoppers headsets logic to prevent loss of charger state and avoid adding headsets on charger to broadcast 

• The support starts from W-AIR firmware v 790b100. 

[WMS-25334] - wms: updated the default license for new user creation to UC-Business/x-bees Standard/x-hoppers-HelperHopper  

[WMS-25357] - wda: added endCause and endCauseStr fields to to call:completed and call:live:completed Webhook event details for Call group calls initiated by the Predictive Dialer API function   

[WMS-25369] - ai: added custom dictionary support for VoiceBots to improve transcription accuracy  

• Note: To add a custom dictionary, please create a Tech Support case in Salesforce Partner Community.

[WMS-25420] - ai: added support for automatic language detection in call transcriptions by allowing configuration of transcription languages in the Dialplan 

How to:

1. Go to WMS -> Dialplan - > Dialplan rules

2. Select the Dialplan rule

3. Open the "Set" application

4. Select "Transcribe languages"

5. Select the languages expected for calls to this number

6. Click Save 

[WMS-25448] - dev: added a new MAC address range for W-PA 2 devices  

Fixes

[WMS-25102] - wms: fixed an issue where a call record was missing in Cloud Analytics (CDR-View 2.0) when an incoming call was transferred to a call group 

[WMS-25135] - wms: fixed an issue where copying preferences from another user disabled the target user’s two-factor authentication (2FA) 

[WMS-25139] - dev: fixed an issue where inbound calls from SIP trunks were rejected, when vendor's trunk domain had more than one DNS SRV record and didn't have NAPTR records 

[WMS-25219] - dev: fixed an issue, where WP 5 phones declined calls after the default 120-second timeout, despite the Dialplan being configured with a longer timeout 

[WMS-25318] - wms: fixed an issue of SMS delivery failures on a system with DaySaver media gateway if specific GSM gateway for SMS sending was configured, after upgrade to WMS 7.05.20260122.1 

[WMS-25323] - col: fixed an issue where call notification action buttons (Answer/Reject) were missing for new users in Legacy Collaboration on WMS 7 

[WMS-25368] - x-ca: fixed an occasional issue causing incorrect pause time calculation in x-caracal reports  

[WMS-25411] - wms: fixed an issue where multiple confirmation dialogs appeared in WMS when inviting multiple users to Collaboration, so that only one dialog per language group is shown now

[WMS-25432] - sys: fixed an issue where audio was lost after attended transfer of an incoming trunk call when OPUS transcoding was enabled 

[WMS-25445] - ca: fixed an issue in Cloud Analytics (CDR-View 2.0), where the "Service Number" field incorrectly displayed the calling number 

[WMS-25506] - sys: fixed an issue where the call didn’t end after communication with a Voice Agent was terminated 

New Firmware

[WMS-25214] - dev: new W-AIR firmware v. 790b100 which includes the following fixes and improvements:  

• Improved mute button functionality for x-hoppers: long press now initiates a call to the bot, and double press performs permanent mute/unmute

• Added headset charger state update after each SIP registration

• Disabled the headset menu for x-hoppers

• Improved responsiveness of the PTT button

WMS Stable 7.06.20260316.1 Hotfix Date: 06.03.2026

Fix

[WMS-25505] - sys: fixed PBX Engine crash in some rare cases

WMS Stable 7.06.20260225.1 Hotfix Date: 06.03.2026

Fix

[WMS-24980] - dev: fixed an issue in which Ring1 ringtone was always played on WorkForce even if Ring2 - Ring5 was selected in WMS -> Users -> Preferences after upgrade to WMS 7.06.20251217.1

WMS Stable 7.06.20260225.1 Hotfix Date: 25.02.2026

Improvement

[WMS-24811] - sys: added possibility to enable Kernel-level media forwarding for SIP trunks, to optimize media handling and reduce CPU usage

How to:

1. Go to WMS -> Trunks

2. Select Sip trunk and click Edit

3. In Advanced settings put the checkbox next to Kernel-Level-Media-Forwarding

Fix

[WMS-25258] - sys: fixed a rare issue when it wasn’t possible to make calls via certain trunks after upgrade to 7.05.20251124.1

WMS Stable Hotfix Date: 23.02.2026

Fix

[WMS-25134] - col: fixed an issue in which it was impossible to pick up an internal call in Legacy Collaboration after update to the latest Google Chrome v. 144, if the call was initiated from Legacy Collaboration

WMS Stable Hotfix Date: 19.02.2026

Fix

[WMS-25272] - sys: improved PBX engine stability

WMS Stable Date: 11.02.2026

Improvement

[WMS-25232] - sys: made some transcription service improvements

WMS Stable Hotfix Date: 09.02.2026

Fix

[WMS-25246] - x-hop: fixed an issue where, on PBXes with Voice authentication enabled, the user’s license was not switched to Service license after putting headset on charging station after update to WMS 7.05.20251124.1

WMS Stable Hotfix Date: 04.02.2026

Fixes

Wi-One firmware v. 1.0.0.28, SuperVision 5 firmware v. 2.12.0.34

[WPR5-162] - wi-one: fixed an issue where call initiated via the left soft key Dial button on Wi-One was placed in speakerphone mode instead of handset mode

[WPR5-200] - dev: fixed an issue in which Wi-One phone froze during an incoming call, if the ringtone uploaded to the Sounds folder in WMS, exceeded 1.5 Mb size 

[WPR5-209] - sv5: fixed an issue when it wasn’t possible to answer an inbound call via the multi-function button on DuoLED-BT headset connected by USB to SuperVision5

WMS Stable Hotfix Date: 03.02.2026

Fix

[WMS-25110] - sys: fixed an issue of PBX engine restart in some rare cases

WMS Stable 7.06.20260127.1 Date: 02.02.2026

New Feature

[WMS-19977] - wms: added call-related information to Webhook event details by including caller and callee private IP, public IP, port details and location when available 

How to:

1. Go to WMS → PBX → Integrations → Cloud integrations

2. Open Webhook

3. In the Call events configuration, enable the required fields: call:start and call:update

4. Click "Add" or "Save" to apply the changes

To view call-related information in Webhook details, go to WMS → PBX → Integrations → Cloud integrations-> Webhook. In the Activity section, select "View Traces", and click on a Webhook ID to open and view the detailed event information.

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/244219905  

[WMS-24909] - wms: made improvements to the History tab on WP phones so that call duration matches RNA apps by using Cloud Analytics for call history when it is enabled on the PBX 

Note: The option to archive calls from call history on Hardware devices has been deprecated.

Improvement

[WMS-22983] - sys: improved data engine reliability during temporary cloud or network unavailability  

[WMS-24240] - wi-one: removed More submenu during an incoming or active call for improved user experience 

• Only Mute and Reject soft keys are displayed during an incoming call

• During an active call Hold and Xfer (transfer) soft keys are displayed, when a call is on hold - Resume and Xfer buttons

• Using Left and right navigation keys during an active call, you can now access BLF 

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/1719369735

[WMS-24592] - col: improved tag handling in Legacy Collaboration, so that tags set via Dialplan are now displayed during calls and in the call history  

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/30281934

[WMS-24629] - wms: migrated FAX storage to CDS to improve reliability and centralize management  

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/319553669

[WMS-24670] - wms: improved data-engine shutdown handling to ensure reliable delivery of call data for calls with active transcription  

[WMS-24743] - added a new custom provisioning parameter that allows to enable automatic keypad lock timeout on Wi-One  

How-to:

• Add the following parameter to the [wildixp5] section of the /rw2/etc/provision.conf file

• WiOneKeysLockTime=X

Where X is the desired timeout. The minimum value is 10 seconds. The maximum value is 30 seconds. 

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/30285148

[WMS-24755] - ai: added transcription support for Estonian and Turkish, and expanded voice support for Voice Bot in WMS -> Dialplan -> Dialplan rules  

[WMS-24815] - x-hop: added possibility to record Voice Bot conversations  

How to enable:

1. Go to WMS -> Dialplan -> Dialplan rules

2. Add a Voice Bot application. Select the required Voice Bot, set the Language for the Voice Bot and choose the desired Voice from the list. To enable call recording, check the Record Call With Agent option. 

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/1213595649

[WMS-24848] - wms: implemented DTMF support for call control API   

[WMS-24858] - wi-one: improved History menu for better user experience 

• The History screen now includes the options Missed and Back. To view details, choose history entry and click OK. When you open details, there are two options Archive and Back. On the Missed screen, there are buttons All and Back.  

[WMS-24893] - wi-one: updated the Voicemail menu on Wi-One phones to improve usability and navigation 

The Voicemail screen now includes the options Play (left softkey) and Info (right softkey). When on the Info screen, the softkeys provide Delete and Play options 

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/1719369735

[WMS-24921] - dev: added a custom provisioning parameter to enable automatic SIP log upload from W-AIR Base Stations to a remote syslog server for x-bees / Collaboration 7 / x-hoppers 

How to configure:

• Add the following parameter to the [wildixair] section of the /rw2/etc/provision.conf file:
  WairSIPlog = on|off
  Where “on” means, that automatic SIP log upload is enabled

Note: Syslog server can be enabled:

• Manually in web interfaces of the W-AIR Base Station

• Via WMS -> Devices -> Edit device -> Syslog Server

• Using the custom provisioning parameter SyslogServer 

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/30285148

[WMS-24941] - sys: optimized pbx data-engine debug logging behavior  

[WMS-25006] - wms: the "AI+Data Boost" tab is now always visible under WMS → PBX → Call and chat history, regardless of whether CDS is enabled on the PBX 

Note: By default, only root admin users can access this tab.

Documentation: https://wildix.atlassian.net/wiki/spaces/DOC/pages/30283672

[WMS-25045] - wms: updated the access behavior of the Legacy Collaboration mobile app so that, when "Allow Legacy Collaboration" is disabled in WMS → PBX → Features on WMS 7, users cannot log in and any active sessions are automatically logged out  

Fixes

[WMS-17366] - sys: fixed a rare issue with PBX backups, that could lead to incorrect ACL group permission behavior 

[WMS-24377] - sys: fixed a rare issue where FXS failed to download a new configuration from the PBX, when the assigned user was deleted or no longer existed 

[WMS-24380] - x-ca: fixed an occasional issue of incorrect pause time and wrap-up time in x-caracal reports which remained after WMS-23414 (WMS 7.04.20250929.2)

[WMS-24576] - x-hop: removed the “Call On Hold” voice prompt from x-hoppers headsets 

[WMS-24594] - x-hop: fixed an issue, where users were not automatically returned to the broadcast immediately after ending an external call, when switching between calls and broadcasts 

[WMS-24765] - wms: fixed an occasional issue, where call transcriptions continued to run after calls were transferred to a callback queue, even after recording was stopped in x-bees and Collaboration 7 

[WMS-24777] - wi-one: fixed an issue where the Wi-One phones could not play several built-in ringtones and played the default ringtone instead 

[WMS-24834] - sys: fixed an issue where the Voice Bot repeatedly asked the same questions in a loop after a call was routed to the Voice Bot in x-bees and Collaboration 7 

[WMS-24873] - sys: made some performance improvements 

[WMS-24881] - ca: fixed an issue where call recordings were saved in WAV instead of MP3 format in Cloud Analytics (CDR-View 2.0) 

[WMS-25004] - wms: fixed an issue where 2FA was disabled when an admin made changes to a user’s preferences via WMS → Users → Edit preferences 

• Note: This issue only affected users with TOTP-based 2FA enabled

[WMS-25033] - wms: fixed an issue where the Users page on PBX in WMS Network displayed only local PBX users even when "All" was selected in the PBX dropdown list 

[WMS-25046] - sys: fixed an issue where the wrong language code was used for call transcription of recorded calls when Estonian was selected 

New Firmwares

New firmwares: W-AIR firmware v.770B400, Start 5 firmware v.2.12.5.51, Workforce 5 firmware v.2.12.16.86, ForcePro 5 firmware v.2.12.16.93, WelcomeConsole 5 firmware v.2.12.16.79, SuperVision 5 v.2.12.0.29

[WMS-24640] - dev: released W-AIR firmware v.770B400, which include some fixes and improvements: 

• Fixed an issue, where a newly configured alarm was not triggered, if the No Movement alarm had been previously enabled

• Added support for PTT headsets (Poly) on W-AIR handsets

• Added Callback Confirmation option in the W-AIR SB web interface

Note:

• Starting with the v. 770b400 firmware, W-AIR Sync Plus Base stations are not allowed to be downgraded to pre-v. 770b firmware, to comply with EU RED (Art. 3(3)(d),(e),(f)) and ETSI EN 18031 standards. Adding new W-AIR Sync Plus Bases to hybrid W-AIR networks is not supported.

• Starting from firmware v. 770b400, on HW/VM PBXes, local automatic provisioning is no longer available.

• After triggering any alarm on a W-AIR handset, the device should be restarted (long-press Reject key → power off/on). It is recommended to reboot the handset after any alarm configuration or activation.

[WPR5-126] - dev: fixed an issue, where Workforce 5 and Start 5 phones could crash, when answering an incoming call if a ringtone with file size more than 1.5Mb was used

[WPR5-158] - dev: fixed an issue where WelcomeConsole 5 and ForcePro 5 froze and stopped responding after long calls (~20 minutes), when using MonoLED-BT headset connected via internal desktop phones bluetooth

[WPR5-181] - dev: fixed an issue where, unprovisioned WP 5 phones sent requests to an invalid provisioning server

[WPR5-185] - dev: fixed an issue where Line BLF key displayed wrong status during an active call on SuperVision 5

[WPR5-193] - wi-one: improved the logic so that a call can be placed via the green Dial button from call history and the phonebook

WMS Stable 7.05.20260122.1 Hotfix Date: 22.01.2026

Fix:

[WMS-25036] - wms: fixed a rare issue in which calls to WMS Network didn’t work for newly created PBX in some cases

WMS Stable Hotfix Date: 18.12.2025

Fix

New firmware: SuperVision 5 v.2.12.0.29

[WPR5-185] - dev: fixed an issue where Line BLF key displayed wrong status during an active call on SuperVision 5

WMS Stable 7.05.20251204.2, WMS Stable 7.04.20251125.3 Hotfix Date: 11.12.2025

Fix

[WMS-24875] - col: fixed an issue where calls to PBX service numbers (e.g., echo test 76) were dropped in the Legacy Collaboration when using pre answer after upgrading Chrome to version 143

WMS Stable 7.05.20251204.2 Hotfixes Date: 04.12.2025

Improvement

[WMS-24831] - sys: improved RTPengine stability under high loads, reducing CPU usage

Fix

[WMS-24750] - sys: fixed no audio issue during internal calls caused by PBX treating local networks as remote in some cases

WMS Stable 7.04.20251204.2 Date: 04.12.2025

Fix

[WMS-24750] - sys: fixed no audio issue during internal calls caused by PBX treating local networks as remote in some cases

WMS Stable 7.05.20251124.1 Date: 01.12.2025

New Features

[WMS-24339] - wms: added possibility to preserve access to x-bees/ x-hoppers/ Collaboration 7 chat history in case of changing user email in WMS 

How-to:

• When you change user email in WMS and save the changes, choose the option “Share chats” on the notification that pops up.  

[WMS-24340] - dev: added possibility to select service on WP 5 phones via Features menu -> Outbound services   

Improvements

[WMS-19828] -  sys: updated SIP Proxy service to the latest stable version 6.0.2, delivering security patches and enhanced service stability  

[WMS-20870] - ca: added automatic deletion of Cloud Analytics scheduled reports when the associated user is removed from WMS 

Limitation:

• Users and their scheduled reports remain if the reports were created in x-bees/ Collaboration 7/ x-hoppers and the user’s email was later changed or deleted. 

[WMS-21962] - classound: added PayGuard integration with CLASSOUND, allowing secure payment processing during phone calls 

• Documentation: https://wildix.atlassian.net/wiki/x/AQBKYQ  

[WMS-23320] - sys: improved transcription performance and reduced delays in retrieving transcription results  

[WMS-23831] - wms: extended call control API by adding API endpoint which allows to set an active device 

• You can find information about “Set active device for calling” API endpoint in the documentation: API Reference | Wildix Developer Docs  

[WMS-23933] - sys: improved the logic so that Speech-to-text Dialplan application is supported in case Basque (eu-ES) and Catalan (ca-ES) languages are selected in the Dialplan  

How-to:

1. In the Set -> Language application choose the necessary language

2. In Speech to text application -> fill out the Question and Text fields:

   1. choose audio files to be played

   2. or write a text to be pronounced (in this case, TTS feature is used)

• Please note that TTS does not support the Basque language. To address this issue, a new variable TEXTTOSPEECH_LANG was added, which allows to pronounce the text with accent set in this variable.

• To use it, after Set -> Language application, add another Set application -> add the variable TEXTTOSPEECH_LANG and the necessary language code. The text indicated in Question and Text fields will be pronounced following the rules of the selected language.  

[WMS-24066] - voicebots: added possibility to configure and include metadata (caller name, number, email, company, time, timezone) directly in the Instructions section of Voice Bot settings  

[WMS-24096] - wms: added new API endpoints that allow to get and manage User Preferences  

New API endpoints:

• GET /api/v2/personal/features - returns all user preferences

• POST /api/v2/personal/features - allows to change preferences of a user

API documentation: PBX API | Wildix Developer Docs  

[WMS-24161] - x-hop: updated the logic of notifying a user when an x-hoppers headset is unmuted and added possibility to configure headset playback and microphone volume

Configuration change:

• XHOP_UNMUTE_ANNOUNCE_TIMEOUT variable should now be configured in env.custom.ini file, instead of the override.conf file.

• The default value for XHOP_UNMUTE_ANNOUNCE_TIMEOUT has been updated from 0 to 30 seconds. A user is automatically notified that a headset is unmuted after 30 seconds.

To modify the timeout value:

1. Add the variable with the desired value to env.custom.ini file:
    XHOP_UNMUTE_ANNOUNCE_TIMEOUT=X

2. Run the following command to reload PBX Engine and apply the changes:

systemctl reload pbx-data-engine

Also, added the following dialplan variables for adjusting headset audio levels:

• BROADCAST_LISTENING_VOLUME: controls the audio playback (listening) volume

• BROADCAST_TALKING_VOLUME: controls the microphone (speaking) volume

The minimum value is -10, maximum value is 10. The default value is 0.
These variables can be used directly in the Dialplan or set globally via WMS -> Dialplan -> General settings -> Set dialplan variables.

Documentation will be updated soon.  

[WMS-24206] - rna: improved the logic to avoid an issue where contact names containing comma were not displayed in call history in x-bees and in CDR-View 2.0  

[WMS-24308] - dev: added new custom provisioning parameter that allows to manage the Pre-Dial option on WP 5 phones 

How-to:

• Add the following parameter to the [wildixp5] section of the /rw2/etc/provision.conf file:
  DisablePreDial = yes

By default, DisablePreDial is set to “no”. When Pre-dial is deactivated (DisablePreDial parameter set to “yes”), user can dial a number and automatically be connected, e.g. using the loudspeaker, without pressing additional buttons before or after the dialling.  

[WMS-24414] - x-hop: added the possibility to keep the SalesFloorHopper license active for mobile app users, when voice auth is enabled, so their license is not removed when they connect or disconnect a headset  

[WMS-24436] - x-hop: improved x-hoppers logic to allow configuring a timeout after which a call on hold is automatically resumed 

How-to:
Add the following variables to the /rw2/etc/env.custom.ini file:

1. XHOP_CALL_SWAP_TIMEOUT_SEC=40
   Where “40” is the timeout (in seconds).

2. XHOP_CALL_SWAP_MESSAGE="The other call was on hold too long and will be resumed now"
   Define the message played to the user when the call is automatically resumed.

Note:

• The minimum allowed timeout is 30 seconds.

• By default, the option is disabled and a call remains on hold until resumed by an agent.  

[WMS-24471] - wms: increased limit for Trusted IPs in WMS → Security from 32 to 128 to support configurations with a larger number of trusted networks  

[WMS-24473] - x-hop: extended the list of languages supported for automatic speaker language detection in x-hoppers broadcast transcription 

• Added support for Arabic, Catalan, Danish and Swedish languages.

[WMS-24521] - wms: added voice engine provider display (e.g. AWS, Google, ElevenLabs) in the Voice bot voice list in WMS -> Dialplan -> Dialplan rules  

[WMS-24544] - sys: added a new channel variable ${FROM_SERVICE} that can be used in Dialplan and allows selecting specific trunks to route a call based on the service number chosen in the Dialplan  

[WMS-24546] - x-hop: improved x-hoppers headset behaviour after losing connection with the Base station 

• When reconnecting to the base, headsets now automatically dial *wairbroadcast* instead of *wair* to rejoin the broadcast. 

[WMS-24608] - sys: added "VOICEBOT_" prefix for custom variables, which can be used in Voice bot instructions and Dialplan for better personalization  

[WMS-24611] - sys: added possibility to disable SDES-SRTP on WP 5 phones 

How-to:

1. Edit the file /rw2/etc/provision.conf by adding the following parameters:
   [wildixp5]
   SRTPForceUse=no

2. Edit the file /etc/kamailio/cfg.d/host_specific_custom.cfg by adding the following parameters:
   modparam("pv", "varset", "device_caps_sdes_srtp=s:(Wildix-WXQA) | (Wildix WP4[8|9]0GR[3|4])")

3. Restart kamailio by running the command:
   systemctl restart kamailio

4. Send the new configuration to devices via Configure / Sync device option in WMS -> Devices.

By default, the feature is enabled.  

Fixes

[WMS-23428] - sys: fixed an issue when after changing the Call Forward All destination via feature code, Wildix phones still displayed the previous destination number 

[WMS-24155] - x-hop: fixed an issue with x-hoppers headsets not returning to broadcast when accepting a smart notification after a hold/ retrieve 

[WMS-24216] - wms: fixed an issue when it was impossible to reassign or delete a W-AIR headset in WMS if it was assigned to a deleted user 

[WMS-24404] - sys: fixed an issue where Voice Bot calls were incorrectly marked as missed in Cloud Analytics (CDR-View 2.0) when an incoming call to a call group was routed to the Voice Bot after not being answered by an agent 

[WMS-24406] - dev: fixed an issue in which provisioning on WP 5 phones didn’t work on Hardware/ Virtual PBX with two or more network interfaces  

[WMS-24426] - sys: fixed an issue in which random white noise could occur during Voice bot calls with when ElevenLabs voices were used 

[WMS-24434] - sys: fixed an issue where PBX engine failed to start due to multiple trunks having matching or similar names 

[WMS-24446] - wms: fixed an issue where incorrect channel variable name (CHANUNAVAI instead of CHANUNAVAIL) was displayed in the Dialplan application “Jump to if congested/busy” which could lead to routing issues  

[WMS-24451] - x-hop: fixed an issue where number recognition in STT for the “pick-up held call” functionality was inaccurate in some cases  

[WMS-24461] - sys: fixed an issue when call holding tone settings on WP 5 phones were reset after reboot  

[WMS-24520] - wms: fixed an occasional issue where transcription usage was calculated incorrectly and displayed wrong values in WMS > Call and Chat History > AI + Data Boost tab 

[WMS-24552] - sys: made some performance improvements to CLASSOUND CNAM service  

[WMS-24572] - sys: fixed an issue in which expired API tokens could cause failure of Voicebot calls and other dialplan actions (e.g. name lookup) 

[WMS-24574] - x-hop: fixed an issue in which the headset buttons became unresponsive after switching from an active call to a held call during long call sessions 

[WMS-24638] - col: fixed an occasional issue where the Collaboration page would automatically refresh, which could lead to such issues as audio loss, interrupted calls and unsaved message drafts  

[WMS-24720] - wms: fixed an issue, where user avatars were not loading in the Legacy Collaboration mobile app after PBX upgrade to WMS 7.05.20251107.1 

[WMS-24747] - voicebot: fixed an issue where the Voice bot could randomly trigger the hangup tool before the final playback message, causing the call to end prematurely  

[WMS-24756] - sys: fixed an issue in which it was not possible to end a Voice bot call in some cases 

New Firmwares

New firmwares: SuperVision 5 v.2.12.0.26, ForcePro 5 firmware v.2.12.16.84, WelcomeConsole 5 firmware v.2.12.16.66, Workforce 5 firmware v.2.12.16.77, Wi-One v. 1.0.0.18

[WPR5-141] - dev: fixed an issue, where the SuperVision 5 phone did not display the status of switch / timetable after pressing the BLF key 

[WPR5-148] - dev: added missing BLF indications on the SuperVision 5 for ringing, active calls, call groups, shared voicemail, and parked calls 

[WPR5-151] - dev: fixed an issue in which it was impossible to answer an incoming call on WP 5 phones via the MonoLED/ DuoLED headset answer button in case the phone was registering during the incoming call on another device 

[WPR5-154] - wi-one: fixed an issue in which Wi-One phones continued to show green status even if Wi-Fi was disconnected 

[WPR5-163] - wi-one: improved ringtone volume range for Wi-One phones; the lowest level is quieter, and differences between levels are now more distinct  

[WPR5-165] - wpr5: fixed an issue, where audio stopped working when switching from the handset/speaker to a Mono/DuoLED BT headset on WPR5 phones during a call 

WMS Stable 7.04.20251125.3 Hotfix Date: 25.11.2025

Fix

[WMS-24648] - col: fixed an issue, where users were unable to access Legacy Collaboration, when a misconfigured Identity feature was assigned to a line BLF key in WMS -> Users -> Preferences

WMS Stable 7.04.20251009.1 Date: 12.11.2025

Fix

[WMS-24572] - sys: fixed an issue in which expired API tokens could cause failure of Voicebot calls and other dialplan actions (e.g. name lookup)

WMS Stable 7.04.20251009.1 Date: 31.10.2025

Fix

[WMS-24271] - x-hop: fixed an issue where turning off one x-hoppers headset and logging into another could cause errors or automatic disconnection from the second headset when the first one was turned back on, if voice authentication was used

WMS Stable 7.04.20251009.1 Date: 10.10.2025

Improvement

[WMS-24307] - ai: added possibility to transcribe a call without recording it

How-to:In the Dialplan rule for the necessary number -> open the Record call application and choose the option Transcribe only.In this case, the transcription is available in real time and is sent to email.Other options in the Record call application include: