AI+Data Boost Bundles Overview

Introduction

AI+Data Boost Bundles are designed for businesses that need transcriptions, voice automations and secure data storage, offering a complete solution that grows with your needs.

Each AI+Data Boost consists of the following components:

1. Transcriptions + AI Voice agents: Allocated hours for AI-powered transcriptions and Voice automation agents at the company level

2. Company Data Storage (CDS) and retention period: A storage bundle with a defined data retention period for your files

3. PBXs with Static IP: Number of Static IPs for PBX assignment

4. AI Chat agents: Ability to deploy AI chat agents

Purchase

To purchase an AI+Data Boost, access Salesforce Partner Community and generate a Quote. The following conditions are applied upon purchase:

• The AI+Data Boost S/ M/ L Bundles can only be purchased one at a time. For example, if you need 20GB of storage, you cannot order two AI+Data Boost S. Instead, you need to purchase one AI+Data Boost M

• The AI+Data Boost XL Bundle can be purchased in unlimited quantities. For example, if you need 500 hours of transcriptions or 10TB of storage, you can buy two AI+Data Boost XL

• You cannot purchase individual components of a Bundle or combine different Bundles. For example, you cannot add 20 hours of transcriptions to the AI+Data Boost M. Instead, if you exceed your allocated hours, you are automatically upgraded to the next available Bundle, which is AI+Data Boost L in this case

Overage

• When an overage occurs, the system automatically upgrades you to the next higher Bundle, and charges it in the following month

• If your usage decreases in the next month, the system does not automatically downgrade the Bundle

• If you no longer require the higher Bundle, you can manually downgrade it in Salesforce Partner Community

• If your Customer exceeds their data but chooses not to upgrade to a higher Bundle, it is your responsibility as the Partner to determine which data should be rotated and to define the appropriate retention period

Transcriptions + Voice agents

AI transcriptions and Voice agents are available on x-bees and UC systems on WMS 7 with the following subscription plans:

• x-bees Standard

• x-bees SuperBee

• UC-Business

• UC-Premium

Usage

• The hours are applied to Voice agents, calls and video conferences transcriptions and allocated at the company level

• The Voice agent duration is counted based on how long the actual call was ongoing, regardless of the Voice agent used (Generative AI, Webhook, Dialogflow CX, etc.).

• Starting November 01, 2025, if the usage exceeds 10 default hours, the system automatically upgrades to the next available Bundle in the following month

• Unused hours expire at the end of each month

• When the amount of used hours reaches 90%, admin receives an email notification

Company Data Storage (CDS)

CDS provides the necessary storage for saving various types of files, including backups, recordings etc. Follow the dedicated documentation https://wildix.atlassian.net/wiki/spaces/DOC/pages/319553669 to review all the details.

PBX with Static IPs

Static IPs assignment is performed manually at the per-PBX level during the order confirmation process in Salesforce Partner Community.

Please note that Static IPs are not applicable to Virtual and Hardware PBXs.

FAQ

Q1. What happens if I exceed the included hours without a purchased Bundle?

If any user exceeds the included hours, the next available Bundle is automatically applied and charged in the following month.

Q2. What if I exceed my purchased Bundle?

If you exceed your current Bundle, you are automatically upgraded to the next Bundle level.

Q3. What happens if I exceed the maximum available Bundle?

If you exceed AI+Data Boost XL, an additional AI+Data Boost XL Bundle is automatically applied.

Q4. Can I combine different Bundles?

No, Bundles cannot be combined. If you exceed your Bundle, you are automatically upgraded to the next level.

Q5. Can I purchase only transcriptions or CDS storage?

No, AI+Data Boost Bundles are all-inclusive. Individual components cannot be purchased separately.

Q6. Will my Bundle decrease automatically if I use fewer hours next month?

No, the Bundle remains at the highest usage level. However, you can manually downgrade it in Salesforce Partner Community

Q7. How to check used hours and CDS Storage?

You can view storage usage and configure data rotation settings in WMS -> PBX -> Call and chat history -> CDS tab.

Hours usage statistics will be available in /Q3 2025.

Q8. Is a Bundle applied to all Client PBXs?

Yes, when a Bundle is purchased, it is applied at the company level and covers all PBXs within the WMS Network.