WMS Beta Changelog rel70beta

[WMS-24811] - sys: added possibility to enable Kernel-level media forwarding for SIP trunks, to optimize media handling and reduce CPU usage

[WMS-25219] - dev: fixed an issue, where WP 5 phones declined calls after the default 120-second timeout, despite the Dialplan being configured with a longer timeout

[WMS-25110] - sys: fixed an issue of PBX engine restart in some rare cases 

Wi-One firmware v. 1.0.0.28, SuperVision 5 firmware v. 2.12.0.34

[WPR5-162] - wi-one: fixed an issue where call initiated via the left soft key Dial button on Wi-One was placed in speakerphone mode instead of handset mode

[WPR5-200] - dev: fixed an issue in which Wi-One phone froze during an incoming call, if the ringtone uploaded to the Sounds folder in WMS, exceeded 1.5 Mb size 

[WPR5-209] - sv5: fixed an issue when it wasn’t possible to answer an inbound call via the multi-function button on DuoLED-BT headset connected by USB to SuperVision5

[WMS-24941] - sys: optimized pbx data-engine debug logging behavior

New firmwares: Start 5 firmware v.2.12.5.51, Workforce 5 firmware v.2.12.16.86, ForcePro 5 firmware v.2.12.16.93, WelcomeConsole 5 firmware v.2.12.16.79

[WPR5-126] - dev: fixed an issue, where Workforce 5 and Start 5 phones could crash, when answering an incoming call if a ringtone with file size more than 1.5Mb was used

[WPR5-158] - dev: fixed an issue where WelcomeConsole 5 and ForcePro 5 froze and stopped responding after long calls (~20 minutes), when using MonoLED-BT headset connected via internal desktop phones bluetooth

[WMS-19977] - wms: added call-related information to Webhook event details by including caller and callee private IP, public IP, port details and location when available

How to:

1. Go to WMS → PBX → Integrations → Cloud integrations

2. Open Webhook

3. In the Call events configuration, enable the required fields: call:start and call:update

4. Click "Add" or "Save" to apply the changes

To view call-related information in Webhook details, go to WMS → PBX → Integrations → Cloud integrations-> Webhook. In the Activity section, select "View Traces", and click on a Webhook ID to open and view the detailed event information

[WMS-25033] - wms: fixed an issue where the Users page on PBX in WMS Network displayed only local PBX users even when "All" was selected in the PBX dropdown list

Note: This issue affected only WMS networks with at least two PBXs

[WMS-25045] - wms: updated the access behavior of the Legacy Collaboration mobile app so that, when "Allow Legacy Collaboration" is disabled in WMS → PBX → Features on WMS 7, users cannot log in and any active sessions are automatically logged out

[WMS-25004] - wms: fixed an issue where 2FA was disabled when an admin made changes to a user’s preferences via WMS → Users → Edit preferences

Note: This issue only affected users with TOTP-based 2FA enabled

[WMS-25036] - wms: fixed a rare issue in which calls to WMS Network didn’t work for newly created PBX in some cases

[WMS-24629] - wms: migrated FAX storage to CDS to improve reliability and centralize management

[WMS-24893] - wi-one: updated the Voicemail menu on Wi-One phones to improve usability and navigation

The Voicemail screen now includes the options Play (left softkey) and Info (right softkey). When on the Info screen, the softkeys provide Delete and Play options

[WPR5-204] - dev: fixed an issue in which SuperVision 5 phone froze during an incoming call, if the ringtone uploaded to the Sounds folder in WMS, exceeded 1.5 Mb size

[WMS-24909] - wms: made improvements to the History tab on WP phones so that call duration matches RNA apps by using Cloud Analytics for call history when it is enabled on the PBX

[WMS-25006] - wms: the "AI+Data Boost" tab is now always visible under WMS → PBX → Call and chat history, regardless of whether CDS is enabled on the PBX

Note: By default, only root admin users can access this tab, other users need ACL permissions to view and manage this section

[WMS-25046] - sys: fixed an issue where the wrong language code was used for call transcription of recorded calls when Estonian was selected

[WMS-24815] - dev: added a custom provisioning parameter to enable automatic SIP log upload from W-AIR Base Stations to a remote syslog server for x-bees / Collaboration 7 / x-hoppers

How to enable:

Add the following parameter to the [wildixair] section of the /rw2/etc/provision.conf file:

WairSIPlog = on|off

Where “on” means, that automatic SIP log upload is enabled

Note: Syslog server can be enabled:

- Manually in web interfaces of the W-AIR Base Station

- Via WMS -> Devices -> Edit device -> Syslog Server

- Using the custom provisioning parameter SyslogServer

[WMS-24815] - x-hop: added possibility to record Voice Bot conversations for x-bees / Collaboration 7 x-hoppers

How to enable:

1. Go to WMS -> Dialplan -> Dialplan rules

2. Add a Voice Bot application. Select the required Voice Bot, set the Language for the Voice Bot and choose the desired Voice from the list. To enable call recording, check the Record Call With Agent option

[WMS-24858] - wi-one: improved History menu for better user experience

The History screen now includes the options Missed and Back. To view details, choose history entry and click OK. When you open details, there are two options Archive and Back. On the Missed screen, there are buttons All and Back

[WMS-24377] - sys: fixed a rare issue, where FXS failed to download a new configuration from the PBX, when the assigned user was deleted or no longer existed

[WMS-24765] - wms: fixed an occasional issue, where call transcriptions continued to run after calls were transferred to a callback queue, even after recording was stopped in x-bees and Collaboration 7

[WMS-24834] - sys: fixed an issue where the Voice Bot repeatedly asked the same questions in a loop after a call was routed to the Voice Bot in x-bees and Collaboration 7

[WMS-24743] - dev: added a new custom provisioning parameter that allows to enable automatic keypad lock timeout on Wi-One

How-to:

1. Add the following parameter to the [wildixp5] section of the /rw2/etc/provision.conf file

2. WiOneKeysLockTime=X

Where X is the desired timeout. The minimum value is 10 seconds. The maximum value is 30 seconds.

New firmware: SuperVision 5 v.2.12.0.29

[WPR5-185] - dev: fixed an issue where Line BLF key displayed wrong status during an active call on SuperVision 5

[WMS-22983] - sys: improved data engine reliability during temporary cloud or network unavailability

[WMS-24670] - wms: improved reliability of call data delivery during data-engine shutdown when transcription is active

[WMS-24755] - ai: added transcription support for Estonian and Turkish, and expanded voice support for Voice Bot in WMS -> Dialplan -> Dialplan rules

[WMS-24848] - wms: implemented DTMF support for call control API

[WMS-24881] - ca: fixed an issue where call recordings were saved in WAV instead of MP3 format in Cloud Analytics (CDR-View 2.0)

New firmwares: ForcePro 5 firmware v.2.12.16.86, WelcomeConsole 5 firmware v.2.12.16.68, Workforce 5 firmware v.2.12.16.84, Start 5 v. 2.12.5.48

[WPR5-181] - dev: fixed an issue where, unprovisioned WP 5 phones sent requests to an invalid provisioning server

[WMS-24240] - wi-one: removed More submenu during an incoming or active call for improved user experience

• Only Mute and Reject soft keys are displayed during an incoming call

• During an active call Hold and Xfer (transfer) soft keys are displayed, when a call is on hold - Resume and Xfer buttons

• Using Left and right navigation keys during an active call, you can now access BLF

[WMS-24380] - x-ca: fixed an occasional issue of incorrect pause time and wrap-up time in x-caracal reports which remained after WMS-23414

[WMS-24777] - wi-one: fixed an issue where the Wi-One phones could not play several built-in ringtones and played the default ringtone instead

[WMS-24875] - col: fixed an issue where calls to PBX service numbers (e.g., echo test 76) were dropped in the Legacy Collaboration when using pre answer after upgrading Chrome to version 143

[WMS-17366] - sys: fixed a rare issue with PBX backups, that could lead to incorrect ACL group permission behavior

Wi-One firmware v. 1.0.0.23

[WPR5-193] - wi-one: improved the logic so that a call can be placed via the green Dial button from call history and the phonebook

[WMS-24592] - col: improved tag handling in Legacy Collaboration, so that tags set via Dialplan are now displayed during calls and in the call history  

[WMS-24831] - sys: improved rtpengine stability under high loads and reducing CPU usage  

[WMS-24576] - x-hop: removed the “Call On Hold” voice prompt from x-hoppers headsets 

[WMS-24594] - x-hop: fixed an issue, where users were not automatically returned to the broadcast immediately after ending an external call, when switching between calls and broadcasts 

[WMS-24640] - dev: released W-AIR firmware v.770B400, which include some fixes and improvements: 

• Fixed an issue, where a newly configured alarm was not triggered, if the No Movement alarm had been previously enabled

• Added support for PTT headsets (Poly) on W-AIR handsets

• Added Callback Confirmation option in the W-AIR SB web interface

Note:

• Starting with the v. 770b400 firmware, W-AIR Sync Plus Base stations are not allowed to be downgraded to pre-v. 770b firmware, to comply with EU RED (Art. 3(3)(d),(e),(f)) and ETSI EN 18031 standards. Adding new W-AIR Sync Plus Bases to hybrid W-AIR networks is not supported.

• Starting from firmware v. 770b400, on HW/VM PBXs, local automatic provisioning is no longer available.

• After triggering any alarm on a W-AIR handset, the device should be restarted (long-press Reject key → power off/on). It is recommended to reboot the handset after any alarm configuration or activation.

[WMS-24750] - sys: fixed no audio issue during internal calls caused by PBX treating local networks as remote in some cases 

Wildix additional packages: wildix-provision 7.05.20251125.1 wildix-lua-base 7.05.20251125.1 wildix-dialplan 7.05.20251125.1 wildix-base 7.05.20251126.1 wildix-cw 7.05.20251126.1 sipproxy 6.0.2-7.05.20251126.1

[WMS-24574] - x-hop: fixed an issue in which the headset buttons became unresponsive after switching from an active call to a held call during long call sessions 

New firmware: SuperVision 5 v.2.12.0.26

[WPR5-141] - dev: fixed an issue, where the SuperVision 5 phone did not display the status of switch / timetable after pressing the BLF key 

[WPR5-148] - dev: added missing BLF indications on the SuperVision 5 for ringing, active calls, call groups, shared voicemail, and parked calls 

[WMS-24414] - x-hop: added the possibility to keep the SalesFloorHopper license active for mobile app users, when voice auth is enabled, so their license is not removed when they connect or disconnect a headset  

[WMS-24648] - col: fixed an issue, where users were unable to access Legacy Collaboration, when a misconfigured Identity feature was assigned to a line BLF key in WMS -> Users -> Preferences 

[WMS-24747] - voicebot: fixed an issue where the Voice bot could randomly trigger the hangup tool before the final playback message, causing the call to end prematurely  

New firmwares: ForcePro 5 firmware v.2.12.16.84, WelcomeConsole 5 firmware v.2.12.16.66, Workforce 5 firmware v.2.12.16.77

[WPR5-165] - wpr5: fixed an issue, where audio stopped working when switching from the handset/speaker to a Mono/DuoLED BT headset on WPR5 phones during a call 

[WMS-24720] - wms: fixed an issue, where user avatars were not loading in the Legacy Collaboration mobile app after PBX upgrade to WMS 7.05.20251107.1 

[WMS-24608] - sys: added "VOICEBOT_" prefix for custom variables, which can be used in Voice bot instructions and Dialplan for better personalization  

[WMS-24611] - sys: added possibility to disable SDES-SRTP on WP 5 phones 

How-to:

1. Edit the file /rw2/etc/provision.conf by adding the following parameters:
   [wildixp5]
   SRTPForceUse=no

2. Edit the file /etc/kamailio/cfg.d/host_specific_custom.cfg by adding the following parameters:
   modparam("pv", "varset", "device_caps_sdes_srtp=s:(Wildix-WXQA) | (Wildix WP4[8|9]0GR[3|4])")

3. Restart kamailio by running the command:
   systemctl restart kamailio

4. Send the new configuration to devices via Configure / Sync device option in WMS -> Devices.

By default, the feature is enabled.  

[WMS-24520] - wms: fixed an occasional issue where transcription usage was calculated incorrectly and displayed wrong values in WMS > Call and Chat History > AI + Data Boost tab 

New firmwares: ForcePro 5 v.2.12.16.82, WelcomeConsole 5 v. 2.12.16.64, WorkForce 5 v.2.12.16.75

[WPR5-151] - dev: fixed an issue in which it was impossible to answer an incoming call on WP 5 phones via the MonoLED/ DuoLED headset answer button in case the phone was registering during the incoming call on another device 

[WMS-23320] - sys: improved transcription performance and reduced delays in retrieving transcription results

[WMS-24544] - sys: added a new channel variable ${FROM_SERVICE} that can be used in Dialplan and allows selecting specific trunks to route a call based on the service number chosen in the Dialplan

[WMS-24546] - x-hop: improved x-hoppers headset behaviour after losing connection with the Base station

When reconnecting to the base, headsets now automatically dial wairbroadcast instead of wair to rejoin the broadcast.

[WMS-24572] - sys: fixed an issue in which expired API tokens could cause failure of Voicebot calls and other dialplan actions (e.g. name lookup)

[WMS-23831] - wms: extended call control API by adding API endpoint which allows to set an active device 

You can find information about “Set active device for calling” API endpoint in the documentation: https://docs.wildix.com/api-reference

[WMS-24161] - x-hop: updated the logic of notifying a user when an x-hoppers headset is unmuted and added possibility to configure headset playback and microphone volume  

Configuration change:

• XHOP_UNMUTE_ANNOUNCE_TIMEOUT variable should now be configured in env.custom.ini file, instead of the override.conf file

• The default value for XHOP_UNMUTE_ANNOUNCE_TIMEOUT has been updated from 0 to 30 seconds. A user is automatically notified that a headset is unmuted after 30 seconds

To modify the timeout value:

1. Add the variable with the desired value to env.custom.ini file:

   XHOP_UNMUTE_ANNOUNCE_TIMEOUT=X

2. Run the following command to reload PBX Engine and apply the changes:

   systemctl reload pbx-data-engine

Also, added the following dialplan variables for adjusting headset audio levels:

• BROADCAST_LISTENING_VOLUME: controls the audio playback (listening) volume

• BROADCAST_TALKING_VOLUME: controls the microphone (speaking) volume

The minimum value is -10, maximum value is 10. The default value is 0. These variables can be used directly in the Dialplan or set globally via WMS -> Dialplan -> General settings -> Set dialplan variables.

Documentation will be updated soon.  

[WMS-24471] - wms: increased limit for Trusted IPs in WMS → Security from 32 to 128 to support configurations with a larger number of trusted networks  

[WMS-24521] - wms: added voice engine provider display (e.g. AWS, Google, ElevenLabs) in the Voice bot voice list in WMS -> Dialplan -> Dialplan rules  

[WMS-24638] - col: fixed an occasional issue where the Collaboration page would automatically refresh, which could lead to such issues as audio loss, interrupted calls and unsaved message drafts  

[WMS-21962] - classound: added PayGuard integration with CLASSOUND, allowing secure payment processing during phone calls 

Documentation: https://wildix.atlassian.net/wiki/x/AQBKYQ

[WMS-24434] - sys: fixed an issue where PBX engine failed to start due to multiple trunks having matching or similar names 

[WMS-24339] - wms: added possibility to preserve access to x-bees/ x-hoppers/ Collaboration 7 chat history in case of changing user email in WMS 

How-to:

• When you change user email in WMS and save the changes, choose the option “Share chats” on the notification that pops up.   

[WMS-24436] - x-hop: improved x-hoppers logic to allow configuring a timeout after which a call on hold is automatically resumed 

How-to:

1. Add the following variables to the /rw2/etc/env.custom.ini file:

   XHOP_CALL_SWAP_TIMEOUT_SEC=40 XHOP_CALL_SWAP_MESSAGE="The other call was on hold too long and will be resumed now"

Where “40” is the timeout (in seconds).

Define the message played to the user when the call is automatically resumed.

Notes:

• The minimum allowed timeout is 30 seconds

• By default, the option is disabled and a call remains on hold until resumed by an agent  

[WMS-24406] - dev: fixed an issue in which provisioning on WP 5 phones didn’t work on Hardware/ Virtual PBX with two or more network interfaces  

Wildix additional packages: wildix-cw 7.05.20251028.1 wildix-dialplan 7.05.20251028.1 wildix-lua-base 7.05.20251028.1 wildix-provision 7.05.20251028.1

[WMS-24451] - x-hop: fixed an issue where number recognition in STT for the “pick-up held call” functionality was inaccurate in some cases  

[WMS-24426] - sys: fixed an issue in which random white noise could occur during Voice bot calls with when ElevenLabs voices were used 

New firmware v. 1.0.0.18

[WPR5-163] - wi-one: improved ringtone volume range for Wi-One phones; the lowest level is quieter, and differences between levels are now more distinct  

Wildix additional packages: wildix-data-engine 7.05.20251023.1 rtpengine 11.5.1.5-7.05.20251021.1 wildix-cw 7.05.20251021.1 sipproxy 6.0.2-7.05.20251021.1 wildix-dialplan 7.05.20251022.1 wildix-lua-base 7.05.20251022.1 wildix-provision 7.05.20251022.1

[WMS-23933] - sys: improved the logic so that Speech-to-text Dialplan application is supported in case Basque (eu-ES) and Catalan (ca-ES) languages are selected in the Dialplan

How-to:

1. In the Set -> Language application choose the necessary language

2. In Speech to text application -> fill out the Question and Text fields:

Please note that TTS does not support the Basque language. To address this issue, a new variable TEXTTOSPEECH_LANG was added, which allows to pronounce the text with accent set in this variable. To use it, after Set -> Language application, add another Set application -> add the variable TEXTTOSPEECH_LANG and the necessary language code. The text indicated in Question and Text fields will be pronounced following the rules of the selected language.  

[WMS-24404] - sys: fixed an issue where Voice Bot calls were incorrectly marked as missed in Cloud Analytics (CDR-View 2.0) when an incoming call to a call group was routed to the Voice Bot after not being answered by an agent 

[WMS-24340] - dev: added possibility to select service on WP 5 phones via Features menu -> Outbound services    

[WMS-23265] - wms: added possibility to enable transcoding to OPUS for PBX calls to improve audio quality in case of network issues  

How-to:

1. Add the following parameter to the /etc/kamailio/cfg.d/host_specific_custom.cfg file:
   modparam("pv", "varset", "opus_transcoding=i:1")

2. Run the following command to apply the changes:
   callweaver -rx 'sip reload'

By default, the option is disabled.  

[WMS-24216] - wms: fixed an issue when it was impossible to reassign or delete a W-AIR headset in WMS if it was assigned to a deleted user 

[WMS-24461] - sys: fixed an issue when call holding tone settings on WP 5 phones were reset after reboot  

[WMS-23428] - sys: fixed an issue when after changing the Call Forward All destination via feature code, Wildix phones still displayed the previous destination number 

[WMS-24446] - wms: fixed an issue where incorrect channel variable name (CHANUNAVAI instead of CHANUNAVAIL) was displayed in the Dialplan application “Jump to if congested/busy” which could lead to routing issues  

[WMS-24473] - x-hop: extended the list of languages supported for automatic speaker language detection in x-hoppers broadcast transcription 

Added support for Arabic, Catalan, Danish and Swedish languages.

Wildix additional packages: sipproxy 6.0.2-7.05.20251002.2 wildix-dialplan 7.05.20251009.1 wildix-lua-base 7.05.20251009.1 wildix-provision 7.05.20251009.1 wildix-data-engine 7.05.20251009.2

[WMS-19828] -  sys: updated SIP Proxy service to the latest stable version 6.0.2, delivering security patches and enhanced service stability  

[WMS-24066] - voicebots: added possibility to configure and include metadata (caller name, number, email, company, time, timezone) directly in the Instructions section of Voice Bot settings  

[WMS-24206] - rna: improved the logic to avoid an issue where contact names containing comma were not displayed in call history in x-bees and in CDR-View 2.0

[WMS-24096] - wms: added new API endpoints that allow to get and manage User Preferences

New API endpoints:

• GET /api/v2/personal/features - returns all user preferences

• POST /api/v2/personal/features - allows to change preferences of a user

API documentation: https://docs.wildix.com/api-reference/rest/wms/pbx/#/

[WMS-24271] - x-hop: fixed an issue where turning off one x-hoppers headset and logging into another could cause errors or automatic disconnection from the second headset when the first one was turned back on, if voice authentication was used 

[WMS-24307] - ai: added possibility to transcribe a call without recording it 

How-to:

• In the Dialplan rule for the necessary number -> open the Record call application and choose the option Transcribe only.

• In this case, the transcription is available in real time and is sent to email.

• Other options in the Record call application include:

  • Record + Transcribe (default): a call is recorded and transcribed

  • Record only: a call is recorded without transcription

Notes:

• At least x-bees Basic/ UC-Essential subscription plan is required to start a transcription. For transcription to be sent to email, x-bees Standard/ UC-Business or higher subscription plan is required.

• The Dialplan variable TRANSCRIBE_RECORDED_CALLS for transcribing recorded calls has been deprecated.

• Calls that have only a transcription and no recording are not displayed in Sales Intelligence.  

[WMS-24308] - dev: added new custom provisioning parameter that allows to manage the Pre-Dial option on WP 5 phones 

How-to:

• Add the following parameter to the [wildixp5] section of the /rw2/etc/provision.conf file:

  DisablePreDial = yes

By default, DisablePreDial is set to “no”. When Pre-dial is deactivated (DisablePreDial parameter set to “yes”), user can dial a number and automatically be connected, e.g. using the loudspeaker, without pressing additional buttons before or after the dialling.  

[WMS-24046] - wms: fixed an issue in which menu options in WMS were scrolling instead of being displayed as a dropdown list  

New firmware Wi-One v. 1.0.0.16

[WPR5-154] - wi-one: fixed an issue in which Wi-One phones continued to show green status even if Wi-Fi was disconnected 

[WMS-20870] - ca: added automatic deletion of Cloud Analytics scheduled reports when the associated user is removed from WMS

Limitation:

• Users and their scheduled reports remain if the reports were created in x-bees/ Collaboration 7/ x-hoppers and the user’s email was later changed or deleted.  

[WMS-24155] - x-hop: fixed an issue with x-hoppers headsets not returning to broadcast when accepting a smart notification after a hold/ retrieve 

[WMS-23237] - sys: added a new authorization option Company API Keys  Company API Keys are authentication tokens that can be generated for different access scopes and provide a secure way for authenticating your applications when interacting with Wildix APIs.

You can view more details and instructions in the documentation: https://wildix.atlassian.net/wiki/x/dAANWw 

[WMS-24361] - dev: reduced SIP registration timer for WP 5 phones from 3600s to 300s to deal with potential firewall issues  

[WMS-24148] - wms: fixed an issue where the status of voicemail settings was displayed incorrectly in the WMS -> Dialplan -> General Settings 

[WMS-24279] - dev: fixed an issue of W-AIR Base station memory leak in some cases after upgrade to firmware v. 760b300 New firmware v. 760b400

Wildix additional packages: wildix-provision 7.04.20250926.1 wildix-lua-base 7.04.20250926.1 wildix-dialplan 7.04.20250926.1 wildix-data-engine 7.04.20250926.1 wildix-base 7.04.20250924.1 rtpengine 11.5.1.5-7.04.20250929.1 sipproxy 5.5.3-7.04.20250929.1

[WMS-24010] - ca: fixed an issue in which an incoming call to a call group was displayed with incorrect “To Number” in CDR-View 2.0 (the call was assigned to an agent with mobility enabled, even if another user answered the call)  

[WMS-24119] - wms: fixed an issue in which NTP Server configuration was not applied on Hardware/ Virtual PBX 

[WMS-24059] - x-hop: added a new extension *wairbroadcast* for x-hoppers dialplans, which allows to route users directly to a broadcast rather than to a Voice bot  *wairbroadcast* is dialled in the following cases:

1. after a call with a colleague or any external call

2. after putting such a call on hold, provided no other calls remain on hold.
   In both cases, the user is routed straight to the x-hoppers broadcast.

*wair* (which may route to a Voice bot) is triggered:

1. by double-clicking the AUX Function button when in a broadcast

2. after dropping a Voice bot call

If you don’t need separate logic for *wairbroadcast* and *wair*, you can use the *wair!* string to unify the routing. 

[WMS-24146] - sys: fixed an issue which could lead to call drops in WMS 7 

[WMS-24200] - wms: fixed an issue when x-bees, Collaboration 7 or x-hoppers could not connect to PBX in some rare cases 

Wildix additional packages: wildix-data-engine 7.04.20250916.2 wildix-cw 7.04.20250917.1 wildix-diagnostics-hub 7.04.20250910.1

[WMS-23987] - x-hop: improved x-hoppers logic of picking up a call on hold, to allow retrieving a call if the user who placed it on hold is not in the broadcast   

[WMS-24233] - wi-one: added support for call transfer via BLF on Wi-One phones  

[WMS-23617] - wms: fixed an issue in which sending email via Dialplan, Diagnostics Hub didn’t work in some cases  

[WMS-23911] - dev: improved the logic which could cause the issue where it was impossible to remove voicemail notifications, even when the voicemail inbox was empty  

New firmwares: ForcePro 5 v. 2.12.16.79, Start 5 v. 2.12.5.47, WelcomeConsole 5 v. 2.12.16.61, WorkForce 5 v. 2.12.16.71, SuperVision 5 v. 2.12.0.20

[WPR5-112] - dev: added support for umlauts (ä, ö, ü) on WP 5 phones 

[WMS-24100] - wms: added Dialplan flow visualization to help better understand how calls are handled and routed  

How-to:

Go to WMS -> Dialplan -> Dialplan rules -> open the necessary Dialplan rule and proceed to the Flow tab in the top right corner  

[WMS-24203] - rna: fixed an issue in which a call group user in x-bees/ Collaboration 7 had incorrect user status after transferring a call and couldn’t accept new calls until the transferred call ended 

[WMS-24138] - sys: fixed a rare issue where white noise could be heard during Voice Bot calls 

[WMS-23941] - x-hop: added the possibility to add a custom prompt which is played to a user who answers a call coming through Smart Notifications feature

How-to:

Add the following variable in x-hoppers admin -> Dialplan -> General Settings -> Set dialplan variables
SN_CALL_PICKUP_SOUND=unmute to start talking

Where “unmute to start talking” is the custom prompt.

Also, improved the logic when 2 users try to answer a call at the same time, so that the second user hears the notification who answered the call. 

[WMS-24122] - dev: improved W-AIR Base Stations behaviour on x-hoppers PBXs by adding SIP session timer to avoid an issue when calls were not dropped on the Base Stations side after PBX restart and some headsets could not rejoin the broadcast   

New firmware: SuperVision 5 v.2.12.0.17

[WPR5-130] - dev: fixed one-way audio issue during long calls via SIP trunk on WP 5 phones after a call was placed on hold and then resumed 

[WMS-24085] - wms: returned the support for “Remember me” option for admin accounts The option is now available by default, no additional configuration is required.  

[WMS-23876] - dev: implemented transitional firmware upgrade/downgrade logic for W-AIR Bases (SyncPlus, Small Business R2) to prevent issues with network stability and handset registration  in case of upgrading after a long delay and skipping multiple firmware versions (e.g. from v510 to v760)

During the upgrade, the firmware is first upgraded to the lower versions e.g. from v530 -> v670 -> v720 -> and finally to v760.  

[WMS-23788] - wms: updated the logic of deleting user data in WMS so that call recordings are also removed from CDS during user data deletion process  

[WMS-24115] - wms: fixed an occasional issue in which pagination didn’t work for some tables in WMS when there were many items on the list  

New firmwares: Start 5 v.2.12.5.46, ForcePro 5 v. 2.12.16.78, WelcomeConsole 5 v. 2.12.16.60, WorkForce 5 v. 2.12.16.70.

[WPR5-130] - dev: fixed one-way audio issue during long calls via SIP trunk on WP 5 phones after a call was placed on hold and then resumed 

[WMS-23995] - wms: added a new menu “Security Audit” in WMS for PBXs with x-bees / x-hoppers licenses 

• On the Security Audit tab admins can view audit logs about all Sales Intelligence actions, e.g. listening to call recordings, downloading transcriptions.

• Admin can filter the data by event name, time, actor (name, email, ID), resource type, status, IP address, etc. Clicking on any row in the table, you can see detailed information, e.g. details of the user accessing the recording.

• A new ACL admin permission was added: “can access menu Security Audit”, which allows/ forbids access to the new menu. By default, the ACL is disabled.

Current limitations:

• Only the current page can be exported in CSV/ JSON format.

• It is possible to get a maximum of 10,000 records.

Documentation will be updated soon.  

New firmwares: ForcePro 5 v.2.12.16.77, Start 5 v. 2.12.5.45, WelcomeConsole 5 v.2.12.16.59, WorkForce 5 v. 2.12.16.69

[WPR5-109] - dev: fixed an issue where new voicemails could not be replayed immediately on WP 5 phones and required re-entering the mailbox 

[WMS-24004] - sys: improved the logic so that the service selected in x-bees/ Collaboration 7 is displayed on WP 5 phones  

[WMS-24070] - wms: added possibility to search the WMS network PBX in the dropdown list on the Users tab and arranged the list in alphabetical order