WMS 6.08 News

WMS updates

Admin email requirement

Reference ticket: WMS-20485.

To improve the system management and security, we’ve introduced a new requirement: admin email setup is now mandatory. If it is not configured, access to critical pages like Trunks, Devices and Dialplan is restricted.

Ensure the admin email is set to avoid interruptions in managing these key pages.

Open

Documentation: WMS Start Guide - English.

W-AIR slots deletion

Reference ticket: WMS-20826.

We’ve introduced the ability to delete W-AIR device slots in WMS to address issues where adding a new device would occupy the slot of a previously removed device, preventing proper configuration.

This improvement simplifies devices management and ensures accurate configuration of new W-AIR devices.

Open

Documentation: WMS Start Guide - English, W-AIR Network Admin Guide - Sync over LAN, W-AIR Small Business - Admin Guide.

x-bees

Call transcription localization

Reference ticket: WMS-18993.

We’ve expanded transcription capabilities by adding support for the Dutch language. This improvement allows users to receive accurate transcriptions in Dutch, making it easier to manage and review conversations in this language.

Open

Documentation: How to use real-time transcription of calls and conferences.

Popup URL support

Reference ticket: XBS-4585.

We’ve introduced Popup URL functionality in x-bees. This feature allows you to configure a URL that can trigger popups during calls, enhancing your communication experience.

The popup URL can currently be set up via WMS only. You can use the following variables in your popup URL:

• {CALLERNUM}: the caller's number

• {CALLERNAME}: the caller's name

• {USERNUM}: the user's number

• {USERNAME}: the user's name

• {CALLTYPE}: the type of call

• Variable manipulation is supported, e.g., {CALLERNUM:1} removes the first digit

The popup URL can be triggered by the following events:

• Ringing/ Answer: for incoming calls

• Call Generation/ Answer: for outgoing calls

Documentation: How to set up web application integration via Popup URL.

x-hoppers

Voice bots

Reference ticket: WMS-21409.

We’ve added the ability to set up Voice bots integration for x-hoppers. This feature allows businesses to automate responses and improve customer interactions using Voice bots, streamlining workflows and improving efficiency.

Open

Documentation: https://x-hoppers.atlassian.net/wiki/x/DAD8B.

x-hoppers updates

Reference tickets: WMS-21020, WMS-21469.

We’ve released the following improvements, designed to enhance user experience and operational efficiency:

• Improved voice footprint logic: Users will now have 3 attempts with 3 retries each to pronounce the phrase, “with x-hoppers my voice is my password”, increasing successful recognition

• Headset battery monitoring: The system will automatically unassign the license from a user when the headset’s battery runs out or if it is outside the base station's coverage area, ensuring optimal resource management

Documentation: https://x-hoppers.atlassian.net/wiki/x/AwAU.

Headset unmute notification

Reference ticket: WMS-21097.

We’ve added possibility to enable the logic of notifying users that a headset is unmuted. This change helps resolve confusion around mute status, by providing a clear audio alert when the headset is unmuted. Users no longer need to manually check their headset’s status, ensuring smoother communication during broadcasts.

Documentation: https://x-hoppers.atlassian.net/wiki/x/CICNB.

Improved Agent Stats Liveboard

Reference ticket: WMS-21716.

We’ve improved x-hoppers Agent Stats Liveboard with new tabs for detailed insights:

• Live: Real-time device activity, including status, battery level, and broadcast time

• Company: Aggregated company stats, such as Daily Active Agents and Average Talk Time

• Broadcast: Company-wide broadcast data, including Broadcast Agents and time spent in broadcasts

• Agents: Individual agent performance metrics

• Devices: Usage and activity stats for each headset

Open

Documentation: https://x-hoppers.atlassian.net/wiki/x/DQBF.

Smart notifications API

Reference ticket: WMS-21244.

We've introduced a new PBX API that enables sending Smart notifications to x-hoppers broadcasts when specific events are triggered. For example, this can be used to notify x-hoppers users when help is needed or when a customer scans a QR code.

This feature improves real-time responsiveness by notifying users immediately of customer needs or potential security actions.

Open

Documentation: https://x-hoppers.atlassian.net/wiki/x/CIC2Aw, PBX API | Wildix Developer Docs.

CLASSOUND

We’ve introduced a series of CLASSOUND updates designed to improve your experience and expand our capabilities:

• Dedicated CLASSOUND Ordering tab: A new tab is now available for ordering CLASSOUND via SFPC

• Expanded Mobile DIDs: We’ve introduced new mobile DIDs across several countries, enabling voice and 2-way SMS functionality in x-bees, alongside voice functionality in Collaboration:

  • Austria

  • Brazil

  • Colombia

  • Estonia

  • Finland

  • France

  • Ireland

  • Netherlands

• Mandatory SMS sender ID registration: For users in the US, Canada, the UK and the UAE, you need to register your numbers to send SMS to help prevent SMS fraud, spoofing and phishing attacks

• CDR storage via FTP: You can now request FTP access for storing CLASSOUND CDRs, ensuring secure and efficient data management

Open

Documentation: CLASSOUND Documentation.

Company Data Storage (CDS)

Data retention less than 1 month

Reference ticket: WMS-21728.

You can now configure the data retention period for Company Data Storage to be less than one month, offering greater flexibility in managing your storage needs.

By setting shorter retention periods, you can manage storage space more effectively and ensure that only relevant data is retained.

Open

Documentation: Company Data Storage Flow.

API improvements

Reference ticket: WMS-21191.

We've improved the API for batch call recordings downloads by adding default values for the from and to parameters.

• Default values:

  • from: Starting from 00:00 yesterday

  • to: Until now

If no custom values are provided, the API automatically applies these defaults for easier and quicker access to recent recordings.

API documentation: https://docs.wildix.com/api-reference/rest/wms/pbx/#/operations/createDownloadRecordingsTask.