Sometimes is required to collect syslog from Wildix devices in order to debug some issues.
Best way is to set up within a company, a syslog server, reachable from outside. Then provision the Wildix device with your Syslog server IP.
In case you do not have a syslog server in place, you can still have the possibility to grab the log from your Wildix device.
Here you are an easy way to do that in just 5 easy steps.

1. Enable Syslog server in the your device via provisioning

Goes to “Devices -> Edit -> Syslog Server” , enable it and set the Wildix PBX IP. Then click on “Configure/Sync device”

2. Capture the syslog from PBX

Method 1 (if you need a one-shot trace)

From PBX command line run the following command:

# sudo tcpdump -s0 -i any -w /mnt/backups/traces/<FILE_NAME>.pcap host <DEVICE_IP> and port 514

Where <DEVICE_IP> is the IP address of your device.

Once you have done the test call, you can press CRTL+C to exit.

Method 2 (if you need to run syslog trace log time)

From PBX web interface, under “Settings -> Tools & Utilities -> Generate Trace”, select “Custom tcpdump” and add the following string:

-s0 -i any host <DEVICE_IP> and port 514

Then click to “start”.
When over, click to "stop".

NOTE: in this case the file name will be automatically created when you press “Stop” as “trace_YYYY-MM-DD_HH-MM.pcap” and saved under /mnt/backups/traces/ folder.

*ATTENTION*: In this way the system will run a trace and will write 1 file till it reaches 50MB. After that the file will be overwritten.

3. Generate the syslog file