x-hoppers Green Box Documentation

Introduction

x-hoppers is an innovative Retail Headset System design to connect retail assistants and increase customer conversions. The solution is built on DECT technology, linked to a full communications system in the Cloud. Fully wireless x-hoppers headsets let retail assistants easily communicate with each other as well as receive calls.

Also, x-hoppers offers an integrated QR code system, which can provide retail assistants with instant buyer alerts.

x-hoppers Green Box serves as a demonstration kit that showcases the capabilities and advantages of the system. It's a comprehensive package that includes all the essential components needed to simulate its functionality in real-world scenarios.

What is inside the Box

x-hoppers Box content

+keychain

Licensing explanation

Basic Datasheet

How to assemble the Box

Step 1. Unpacking

Carefully unpack all components from the Box. Verify that you have received all the items listed in the package.

Step 2. Charging W-AIR Headsets

Place the Headsets into the Charger one by one. Ensure they are properly seated and charging. Allow at least 10 hours for the full charging before use.

Step 3. Provisioning W-AIR Base Station

Provision the Base Station to the PBX: 

• Access WMS and navigate to Devices menu

• Click + Add button to provision the device

• Insert the Base Station’s MAC address and copy the Provisioning link

• Access the Base Station’s web interface (credentials for the first time access: admin : admin), navigate to Management menu and insert the link, click Save and Reboot button

Step 4. Registering W-AIR Headsets

Step 5. Updating Firmware

• To upgrade the Firmware of W-AIR SB Base Station, navigate to Devices tab, select the Base and click Configure/Sync button. Wait for several minutes, note that during the upgrade, the device is rebooted. As soon as the upgrade procedure is finished, the new FW version appears in the Devices menu of the WMS, the base stations are no longer marked with the blue color.

• After successful registration of W-AIR Headsets, put them into the Charger to update firmware

How to Set Up

Step 1. Creating users

• Access WMS and navigate to Users menu

• Create user profiles for each individual who will be using x-hoppers

Step 2. Assigning users to the Headsets

• Navigate to Devices menu, W-AIR devices tab

• Associate each user with their respective W-AIR Headset

Step 3. Configuring Dialplan procedure for Joining the broadcast

• Navigate to the Diaplan menu, Dialplan rules tab

• Modify the users Dialplan by adding *wair* as a called number

• Add the following Dialplan applications:

• Set -> Language -> choose language

• Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or 

• Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc. 

Step 4. Configuring a Call group and Diaplans for demo purposes

Note: For convenience, you can import all Dialplan procedures from the attached file (WMS Dialplan -> Dialplan rules -> click Import and upload the file)

• Navigate to Call Groups tab and create a new call group specifically for handling assistance requests triggered by QR codes (it is needed for QR code 3 scenario

• Navigate to Dialplan rules tab and select kite Dialplan procedure

• Add 223344 as the called number and "Call group" Dialplan application to the chosen number

• In the Call Group application settings, select the call group that you created

Step 5. Create an x-bees channel

Step 6.

How to perform the Demo 

During a demonstration of x-hoppers, you can present both basic and advanced scenarios to showcase the system's capabilities. Basic scenarios involve scanning QR codes and utilizing x-bees for gathering and posting content, while advanced scenarios showcase integration with Veesion and ChatGPT, taking communication to the next level.

Joining the broadcast

The broadcast is the core functionality of x-hoppers, it refers to the network created by the system that enables seamless and real-time communication between multiple W-AIR Headsets.

x-hoppers users are connected to the broadcast in Retail mode (muted) by default once W-AIR Headsets are left up from the charging cradle.

To start speaking in the broadcast, use one of the options:

1. Call button: press and hold the button to get unmuted. You stay unmuted only while pressing the button. When the button is released, the headset goes back to mute

2. Mute button (Hands-free mode): press the button to unmute and be able to speak in the broadcast. All people in the broadcast can hear you. You stay unmuted till the Mute button is pressed again or till the headset is placed to the charger

Basic scenarios

QR code 1. Help is required in a specific area 

This use case involves scanning a QR code when customers need assistance in a specific area, for example, the fresh fruits section of a store. 

To demonstrate:

• Scan the QR code 1

• Upon scanning the QR code, x-hoppers system triggers an alert

• Users who are wearing W-AIR headsets hear a prompt through the headset's broadcast channel. The prompt informs about the specific QR code that was scanned and the assistance required. For example, the prompt could be: "QR 1 is scanned. Customer is looking for help in the fresh fruits area." (it is specified in WMS Dialplan -> General Settings)

• Simultaneously, after scanning the QR code, x-hoppers triggers an update for customers by displaying a message indicating that their request for help was received and is being addressed

QR code 2. Customer is interested in a specific product 

In this use case, a QR code is designed to provide customers with detailed information about a specific product. When scanned, the QR code directs customers to a webpage where they can learn more about the product they're interested in. Simultaneously, retail assistants are alerted to the customer's interest, allowing them to offer personalized assistance.

To demonstrate:

• Scan the QR code 2

• Upon scanning the QR code, x-hoppers system triggers an alert

• Users who are wearing W-AIR headsets hear a prompt that informs them about the specific QR code being scanned and a customer's product interest. For example, the prompt might be: "QR 2 is scanned. Customer is looking for more information about the Workforce phone." (it is specified in WMS Dialplan -> General Settings)

• Simultaneously, after scanning the QR code, x-hoppers redirects customers to a predefined webpage https://www.wildix.com/product/voip-phones-and-headset/ related to the product, where they can access its detailed information

QR code 3. Direct call for assistance

In this scenario, QR Code 3 is designed to enable customers to initiate a direct call for immediate assistance.

To demonstrate:

• Scan the QR code 3

• Upon scanning the QR code,

QR code 4. Click and Collect (can be created additionally)

You can create a QR code

Post recordings and transcription in x-bees channel

• Create a channel in x-bees

• To enable the functionality:

Advanced scenarios

Veesion Integration

Postman is required

ChatGPT Integration

https://drive.google.com/file/d/11_FYM9ze2xKp-1ycE1Kfc6TqCQA1dtR3/view?usp=drive_link

Add several example questions of what can be asked (Get in touch with Kat)

Example questions to ask:

• Could you compare and contrast the following two products: an Asus Vivobook 15 and a Samsung Galaxy Book 3?

• Which induction hobs can be plugged in and which must be wired in directly?

• Is the discontinued EXPEDIT series compatible with KALLAX?

• Are Kraft Jet-Puffed brand marshmallows kosher? Are they halal?

• Are there any allergens present in Naked Fruit and Nut bars?

? Add a video