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x-hoppers Green Box Documentation

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Introduction

x-hoppers is an innovative Retail Headset System design to connect shop assistants and increase customer conversions. The solution is built on DECT technology, linked to a full communications system in the Cloud. Fully wireless x-hoppers headsets let shop assistants easily communicate with each other as well as receive calls.

Also, x-hoppers offers an integrated QR code system, which can provide shop assistants with instant buyer alerts.

x-hoppers Green Box serves as a demonstration kit that showcases the capabilities and advantages of x-hoppers system. It's a comprehensive package that includes all the essential components needed to simulate its functionality in real-world scenarios.

Full x-hoppers Documentation: https://wildix.atlassian.net/wiki/x/RCDOAQ.

What is inside the Box

x-hoppers Box content

Item

Quantity

Products:

W-AIR Headset

6

W-AIR Headset MultiCharger

1

W-AIR Small Business Base Station

1

Licenses:

x-hoppers-backoffice

2

x-hoppers-SalesFloorHopper-AI

6

x-hoppers-SuperHopper-AI

1

Power supply and neckbands are shipped separately.

+keychain

Licensing explanation

BackOffice

SalesFloorHopper + AI

SuperHopper + AI

For administration and support roles that are not client-facing

For retail assistants working on the shop floor

For managers and supervisors

  • Internal chats and meetings and external call

  • Full-scale customer communication via chats, calls, meetings and website widget

  • CRM integrations

  • Contact center event logging

  • Internal broadcast channel

  • Customer service powered by AI prompts

  • Full-scale customer communication via chats, calls, meetings and website widget

  • CRM integrations

  • Contact center event logging and stats

  • Wallboard and analytics

  • Customer service powered by AI prompts

Basic Datasheet

How to assemble the Box

Step 1. Unpacking

Carefully unpack all components from the Box. Verify that you have received all the items listed in the package.

Step 2. Charging W-AIR Headsets

Place the Headsets into the Charger one by one. Ensure they are properly seated and charging. Allow at least 10 hours for the full charging before use. If you need any guidance, follow the instructions in W-AIR Headset User Guide, “Using the Charger” section.

Step 3. Provisioning W-AIR Base Station

Provision the Base Station to the PBX: 

  • Access WMS and navigate to the Devices menu

  • Click + Add button to provision the device

Follow the instructions described in Remote Provisioning of Wildix devices, “W-AIR Small Business” section

Step 4. Registering W-AIR Headsets

  • Updating Firmware: If required, update the firmware of the W-AIR Headsets and Base Station according to the provided guidelines. Firmware updates can enhance performance and add new features

How to Set Up

Step 1. Creating users

  • Access WMS and navigate to the Users menu

  • Create user profiles for each individual who will be using x-hoppers

Note: Detailed description on how to create users can be found in WMS Start Guide, “Adding users manually” section.

Step 2. Assigning users to the Headsets

  • Navigate to the Devices menu, W-AIR devices tab

  • Associate each user with their respective W-AIR Headset

Note: Detailed description on how to assign W-AIR Headsets can be found in x-hoppers Admin Guide, “Assign headsets to PBX users” section.

Step 3. Configuring Dialplan procedure for Joining the broadcast

  • Navigate to the Diaplan menu, Dialplan rules tab

  • Modify the users Dialplan by adding *wair* as a called number

  • Add the following Dialplan applications:

  • Set -> Language -> choose language

  • Play sound -> click Browse (three dots) and choose the sound to be played on joining the broadcast or 

  • Conference -> enter the conference room ID number. This can be any number, e.g. 1, 2, 3, etc. 

Step 4. Configuring a Call group and Diaplans for QR codes scenarios demo

Note: For convenience, you can import all Dialplan procedures from the attached file (WMS Dialplan -> Dialplan rules -> click Import and upload the file)

  • Navigate to Call Groups tab and create a new call group specifically for handling assistance requests triggered by QR codes (it is needed for QR code 3 scenario

  • Navigate to Dialplan rules tab and select kite Dialplan procedure

  • Add 223344 as the called number and "Call group" Dialplan application to the chosen number

  • In the Call Group application settings, select the call group that you created

Step 5. Create an x-bees channel (optional)

How to perform the Demo 

During a demonstration of x-hoppers, you can present both basic and advanced scenarios to showcase the system's capabilities. Basic scenarios involve scanning QR codes and utilizing x-bees for gathering and posting content, while advanced scenarios showcase integration with Veesion and ChatGPT, taking communication to the next level.

Basic scenarios

QR code 1. Help is required in a specific area 

This use case involves scanning a QR code when customers need assistance in a specific area, for example, the fresh fruits section of a store. 

To demonstrate:

  • Scan the QR code 1

  • Upon scanning the QR code, x-hoppers system triggers an alert

  • Users who are wearing W-AIR headsets hear a prompt through the headset's broadcast channel. The prompt informs about the specific QR code that was scanned and the assistance required. For example, the prompt could be: "QR 1 is scanned. Customer is looking for help in the fresh fruits area." (it is specified in WMS Dialplan -> General Settings)

  • Simultaneously, after scanning the QR code, x-hoppers triggers an update for customers by displaying a message indicating that their request for help was received and is being addressed

QR code 2. Customer is interested in a specific product 

In this use case, a QR code is designed to provide customers with detailed information about a specific product. When scanned, the QR code directs customers to a webpage where they can learn more about the product they're interested in. Simultaneously, shop assistants are alerted to the customer's interest, allowing them to offer personalized assistance.

To demonstrate:

  • Scan the QR code 2

  • Upon scanning the QR code, x-hoppers system triggers an alert

  • Users who are wearing W-AIR headsets hear a prompt that informs them about the specific QR code being scanned and a customer's product interest. For example, the prompt might be: "QR 2 is scanned. Customer is looking for more information about the Workforce phone." (it is specified in WMS Dialplan -> General Settings)

  • Simultaneously, after scanning the QR code, x-hoppers redirects customers to a predefined webpage https://www.wildix.com/product/voip-phones-and-headset/ related to the product, where they can access its detailed information

QR code 3. Direct call for assistance

  

QR code 4. Click and Collect (can be created additionally)

You can create a QR code

Post recordings and transcription in x-bees channel

  • Create a channel in x-bees

  • To enable the functionality:

Advanced scenarios

Veesion

Postman is required

ChatGPT Integration

https://drive.google.com/file/d/11_FYM9ze2xKp-1ycE1Kfc6TqCQA1dtR3/view?usp=drive_link

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