This Document describes how to open a request to cancel or replace HWaaS devices
Created: January 2023
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Preconditions
Before opening a request, please check these rules regarding RMA submission based on purchase period:
- for devices purchased more than 5 years ago, no RMA allowed
- for device purchased more than 1 year ago but less than 5 years, you need to attach a copy of the signed 5y warranty contract to your RMA request
- for devices purchased less than 1 year, RMA allowed without any additional documents
Note: Devices purchased after July 1 2022, are eligible for 1 year warranty only.
Open an RMA request
To open an RMA request, follow these steps:
- Log into WMP (my.wildix.com), select the tab Orders & Billing
Go to the tab RMA, then click Add to create a request
Select a device in Product info field. You can see the date of purchase and the color indication that shows whether or not you can proceed with your request
- green - < 1 year, RMA allowed without any additional documents
- yellow - > 1 year but < 5 years, attach a copy of a signed warranty contract
red - > 5 years, no RMA allowed
For devices purchased more than 1 year ago, but less than 5 years, you need to upload a copy of a signed warranty contract
- Confirm Terms and Conditions and click Submit
Your request appears in RMA list
