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Info

This guide describes how to use WhatsApp integration with x-bees.

Other x-bees documentation: x-bees documentation.

Created: July 2024

Updated: September 2024

Permalink: https://wildix.atlassian.net/wiki/x/EACVJg

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WhatsApp integration with x-bees allows to send and receive different types of messages (e.g. audio, pictures, files) from WhatsApp to x-bees:

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Warning

Important: 

  • Agents can reply within 24 hours after receiving an external user's message. After 24 hours, the conversation switches to read-only mode. In case an external user writes another message to the same conversation, an agent again has 24 hours to reply:
  • The Call and Conference buttons in the conversation do not initiate a call / videocall to WhatsApp. Only messaging is supported within WhatsApp integration with x-bees.

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