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With the new call group strategy “Priority” that prioritizes agents based on their assigned priority level (1-5), calls are routed efficiently to the most qualified agents, reducing wait times and improving customer satisfaction.
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Previously, when upgrading your PBX system, any custom prompts would be lost, causing frustration and inconvenience.
Now, by simply adding a directory named "customs" in the WMS and uploading your custom files, you can ensure that they are preserved and you can use them to personalize your PBX system and improve the overall user experience.
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Neural TTS in Dialplan
With this release, we deliver neural TTS in Dialplan thatprovides users with better quality and more human-like speech, improving the overall user experience.
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