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HWaaS replacement procedure

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1. Log into WMP (my.wildix.com)
2. Go to the Customer tab (1) -> select customer -> and proceed to the PBXes (2):
   
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3. Choose the necessary PBX -> click on the three dots button at the right and proceed to Devices:
   
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   Note
   Note: HWaaS cancellation is available only via PBXes on the PBXes level: when you choose PBX -> Devices tab, which displays devices of the selected PBX only.  On the Devices tab, where devices of all PBXes are displayed, HWaaS cancellation button is not availalbeavailable.

   
   

4. Select the HWaaS devices (1) you want to cancel and click Cancel HWaaS (2):
   

   
   

   Note
   Note: In case of HWaaS cancellation, you can select multiple HWaaS devices at a time.

   
   

   Warning
   Important: If the HWaaS devices were used for less than 6 months, they will continue to be charged after cancellation till the 6-month time is reached.

   
   

5. The Cancel HWaaS screen pops up. At the top of the screen, you can find information about MRR decrease with regards to the HWaaS devices cancellation, as well as the list of devices that are being cancelled:
   
   
   
6.  Fill out the HWaaS cancellation request:
   
   • Company: the field is filled out automatically.
   • Contact Person: the field is filled out automatically and displays the name of the person logged in to WMP.
   • Subject: enter title of the request.
   • Remarks: add any necessary remarks.
   • Pickup Address: select End user address or Partner address. Once selected, click on the arrow icon to see the addresses that are already available in the system: 
     
     
     
   • Choose the necessary address from the list. In case you need to provide a different address, click Add address:
     
     
     
     • Provide details of the new address by filling out the following fields and click Submit:
       • Company name
       • City
       • Country
       • State
       • Street
       • Zip Code
         
         
   • Name: enter the name of the contact person
   • Phone: enter contact person phone number 
   • Make sure the provided address is correct and tick off the checkbox I confirm the pick-up address is correct:
     
     
     

   • Box size: provide details of the box dimensions (Length, Width, Height, Weight). In case more than one box is required, click Add box:
     
     

     Note
     Note: You can add maximum 3 boxes in the HWaaS cancellation request. In case you need more than three boxes for pick-up, please open the Customer Care ticket.

     In case you've added a box by mistake and need to remove it, click Remove box:
     
     

   • Once the form is filled out and you've confirmed all the provided information is correct, tick off the checkbox next to Confirm Terms and Conditions (1) and click Confirm cancellation (2):
     
     
7. The HWaaS cancellation request gets displayed in Orders & Billing -> RMA list. 

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