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changes.mady.by.user Tatiana Bieliakova

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New Version 26

changes.mady.by.user Tatiana Bieliakova

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Note

Current limitations:

  • In some cases, in downloaded transcriptions there could be an email of external contact instead of a name.
  • It is not possible to view real-time transcription on mobile, however, mobile version allows to download the transcription.
  • Currently, only English, Italian, Spanish,  ItalianPortuguese, French and Spanish German languages are supported. Support of French and German should be added later.   

View transcription of a call

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Warning

Important: 

  • If you stop call recording, the transcription gets disabled. 
  • Currently, only English, Italian, Spanish,  ItalianPortuguese, French and Spanish German languages are supported. Support of French and German should be added later.   
  • In case of a call transfer, the transcription continues only if the recording is enabled on the side of the agent the call was transferred to. Once the call is ended, in x-bees conversation agents can view the transcription of the relevant call leg they participated in (agent can see only their part of the call). However, agents get transcription of both parts of the call to their emails. 

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