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<div class="fb-like" data-href="https://confluence.wildix.com/x/xQY8AQ" data-layout="button_count" data-action="recommend" data-size="large" data-show-faces="true" data-share="true"></div> |
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This Guide is intended for the following audience:
Min. supported WMS version: 3.88.42218.38 Updated: September 2021March 2022 Permalink: https://confluence.wildix.com/x/xQY8AQ |
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- Go to the page of code generation: http://kite.wildix.com/pages/widget/
- Fill out the fields:
- Loading type: choose between Async (selected by default) and Sync type. With Async type, a script is loaded simultaneously, which helps to speed the page loading and reduce the amount of downloaded data. With Sync type, a script is loaded sequentially. Use case: Async type can be applied when you need to integrate the Kite widget into an e-commerce platform (for example, Shopify, Magento, Autotrader etc) to have it loaded right away automatically before a page is loaded
- Widget design: choose the new (selected by default) or the old design
- Widget icon (new design): select the Kite icon (Chat or Phone) to be displayed on your website
- Widget icon color (new design): select the Kite icon color
- PBX name (new design)/ Serial (old design): PBX name (*.wildixin.com domain name)
- Extension: extension of PBX user or call group number
- Site URL: URL of your website
- Hover title (new design): enter a title to be displayed when hovering over the Kite icon
- Top title / Bottom title (old design): enter titles to be displayed on the Kite icon before and after clicking on it
- Default language: select the default language of the Kite user authorization window, or keep the option “Auto-detection” enabled
- Auto connect: allows PBX users to receive notification once Kite user opens the page (even if Kite widget is not open)
- Auto login: after you enable the option, you can fill out Name and Email of Kite user for pre-authorization
- Ask geolocation: uncheck the box in order to disable option of asking geolocation
- Ask notification permission: uncheck the box to disable sending HTML5 notifications
- Widget behavior: select whether to expand the widget by default, expand the widget after a timeout, or open the widget in a new window
- Position and Offsets: select and optimize the widget position on your website
- Click Generate
- The code is generated, copy the code and paste it into your website between the tags and / or into a single web page
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Note: you can edit Kite user name or email (or other values) inside the code after the Kite widget code has been generated (edit the corresponding line of the code). |
Distribution of Kite chat requests in Call groups
In case of a call group, Kite chat requests are by default distributed according to Round Robin strategy: the next agent is selected on the list following the individual that received the last chat request.
Chat request is sent to a user and in case it isn’t accepted within 10 seconds, the request is forwarded to the next user and so on until the global timeout of 60 seconds is reached.
Even after a chat request is sent to the next user in the group, the previous user can still respond to it unless it was already taken by another user.
Users who are busy/ away/ offline, don’t get chat requests.
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Notes:
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Kite events monitoring with Google Analytics
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